• SimpleCPR

SimpleCPR

Overview

SimpleCPR has a rating of 3.85 stars from 9,044 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SimpleCPR most frequently mention customer service, second time, and easy way. SimpleCPR ranks 9th among Health Information sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

  • I needed to renew my standard first aid and CPR for work.
  • I found the training helpful as a refresher course as I took a course in classroom before a few years ago.

Critical highlights

  • The customer service on Live Chat with Lexi was great!
How would you rate SimpleCPR?
Top Positive Review

“Lived up to its name!”

Donna R.
3/17/24

It was convenient, affordable and incredibly simple to renew my certification. Would HIGHLY recommend this to my colleagues!

Top Critical Review

“CAUTION: Claims that their certification is valid in Canada”

Chris S.
3/13/24

CAUTION: Their website claims that their training is accepted in all Canadian Provinces. Okay, by WHO? Not by regulators in Ontario. See link: https://www.wsib.ca/en/providers-approved-deliver-emergency-and-standard-first-aid Nor, by any other Ministries of Labour in Canada that govern first aid certification for the workplace. Don't believe me... look it up in your own province. Buyer beware!

Reviews (9,044)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (9) first aid (28) refresher course (4) cpr training (5) cpr certification (6) cpr course (6)
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Adam G.
5 reviews
1 helpful vote
October 9th, 2017
Verified purchase

Cant update address info no matter how many times or places I edit it in. Very frustrating. Especially if I wanted to pay for something to be mailed to me....

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Sandra W.
4 reviews
2 helpful votes
September 26th, 2017
Verified purchase

Called several times to get help, first reply was great, second time I was hung up on and had to call back. PLEASE improve the was the course is implemented. I am a company and ran out of "courses" but had no way to know, couldn't get in and had to call the second time, and as I said was hung up on, and had to call back. The whole process too way to much time, I was paying these employees to watch me get this program to work.

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Sara V.
1 review
0 helpful votes
September 25th, 2017
Verified purchase

Your marketing email said that once I logged into my account there would be a very clear link to "purchase additional courses" , but there was not.

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Tami R.
1 review
0 helpful votes
March 30th, 2018
Verified purchase

Wish I didn't have to purchase this twice, didn't realize you could only renew every other year. My certification requires annual recertification.

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Nancy H.
1 review
0 helpful votes
March 9th, 2018
Verified purchase

The customer service on Live Chat with Lexi was great! The lack of stars is just because I had my access denied for about an hour when trying to book a course and needed to do it urgently.

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Thomas M.
9 reviews
7 helpful votes
April 6th, 2018
Verified purchase

I had an issue with clicking on the answer and when I completed the exam my answers were changed. Other than that issue, it was a pleasant experience.

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Susan K.
1 review
0 helpful votes
July 23rd, 2017
Verified purchase

I was good. However, I am still waiting for a card from the mail. I was told upon completion, I would get one. thank you.

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Tiffany V.
2 reviews
0 helpful votes
November 10th, 2017
Verified purchase

My experience was great I just didn't know that my job would not accept it so I feel I wasted my $20.00.

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Lisa N.
9 reviews
2 helpful votes
November 3rd, 2017
Verified purchase

Be nice if the website focused to the place you were last instead of going to the top of the page. For example, after adding a new user, go back to the list of users, not Top.

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Kim H.
1 review
0 helpful votes
January 22nd, 2018
Verified purchase

It was easy and fast. If you failed the test once. It will let you retake the test again until you passed.

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Kelly W.
3 reviews
0 helpful votes
May 11th, 2018
Verified purchase

Two things: the audio was too slow, if every page had captioning and you had a choice to read or listen, it would be great. The second thing is the banner (side to side with four barefoot lifeguard people standing around) that's on every.single.page. it was scroll down click, scroll, click, scroll, click. If the banner wasn't there, it would have been more convenient. I was on a laptop and only had the mousepad to use

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Edna W.
1 review
0 helpful votes
October 24th, 2017
Verified purchase

iT HAS BEEN TAKING TOO LONG TO GET ANY FURTHER INFORMATION, I HAVE BEEN TRYING SINCE YESTERDAY TO DO THIS CROUSE.

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Louis K.
2 reviews
0 helpful votes
November 6th, 2017
Verified purchase

The chat box kept popping up while I was trying to enter my payment information. Very frustrating. Caused me to have to reenter tons of data multiple times. Need to have a way to "X" out the chat tab.

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David Q.
14 reviews
0 helpful votes
September 23rd, 2017
Verified purchase

Course was good. CPR for child/infant- one of the questions answered correctly but test recorded it as incorrect. Tried 3 times- test only passed by marking incorrect answer.

Thumbnail of user andrewf144
Andrew F.
2 reviews
1 helpful vote
December 10th, 2017
Verified purchase

For the lifetime free certifications you should note it's $19.95 in addition to the $19.95 for one certification.

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JEFF R.
1 review
0 helpful votes
October 19th, 2017
Verified purchase

It was difficult to find the course initially but someone emailed me right away and gave me the proper link. Once on the site it was easy to navigate. I had a couple of questions and your Live Support 'Gabriella' never responded.

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Mark V.
1 review
0 helpful votes
October 21st, 2017
Verified purchase

Site was slow, or timed-out frequently. Could not find proof of AHA or OSA accreditation on website.

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Michael D.
21 reviews
9 helpful votes
February 25th, 2018
Verified purchase

The e-mail I recieved did not give clear directions regarding recertification. It took me over 30 minutes to figure out, by clicking from one dead end to another, to get to be able to take my recertification. Essentially I ended up going about selecting my course as if I was signing on and selecting my course for the first time!

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Juantia M.
1 review
0 helpful votes
September 29th, 2017
Verified purchase

I really enjoyed the course online.,, it definitely gave me a refresher on the things I might've forgotten!! It was detailed and straight to the point.,!!! I didn't print out a receipt of what I paid for can you send me an invoice in the mail please.,,??

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Krista L.
2 reviews
0 helpful votes
November 28th, 2017
Verified purchase

when I took my initial course, I was told first aid was included in the course along with CPR and AED. After receiving my card with no first aid on there, I called and they had no record of me taking the class with first aid. So I had to pay again, separately and retake the first aid course in order to get my certification.

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Ruth S.
2 reviews
0 helpful votes
October 19th, 2017
Verified purchase

Chat opened as soon as I started to enter my credit card number. This made me feel uncomfortable about my security

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tracy l.
1 review
0 helpful votes
October 7th, 2017
Verified purchase

it took me so long to do because my internet sucked or your website it kept freezing and kicking me out.

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Tim I.
8 reviews
0 helpful votes
November 27th, 2017
Verified purchase

I was under the impression that the product was accepted for government agencies in all Canadian Provence's. However when I applied for a certification using my certification received though your company I was denied because it was not recognized.

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Tom W.
2 reviews
0 helpful votes
December 31st, 2017
Verified purchase

I've taken CPR courses several times so this was a refresher for me and totally fine and convenient.

However, I don't think this is an adequate training for someone's never before certified.

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Emily O.
2 reviews
1 helpful vote
December 26th, 2017
Verified purchase

I received an email telling me that my certification was about to expire. The e-mail gave me directions on how to renew my certification, none of which matched your website.

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Company Representative

Thumbnail of user steveh476
Steve H.
Typically does not respond to reviews

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