This business owner does not care about their customers at all. I have made three total purchases from here. Two small ones where they deceptively earned my trust, and then one very large one. My package arrived torn open with two items having leaked all over everything else, and SEVEN items missing entirely. I first attempted to contact the business owner via email, received no response for a week (two additional follow up emails were sent by me during this time). I panicked and reached out to the admin of the selling group where I first saw the business and she directed me to the seller's personal facebook. I sent another message here which went completely unanswered. Panicking further, I went back to the website and attempted to reach out via the "text" option. I finally received a response here (this was 7 days after my initial contact and now only 2 days before Christmas - some of these items were intended as gifts). My prior attempts at contact were completely dismissed with an excuse about having an email that deletes messages and photo evidence was requested. I had already provided all of this in the emails that I had sent previously, but I resent it all nevertheless. I was offered a refund for the 7 missing items and one of the damaged items. When I reminded them of the second damaged item, that was refunded as well, but they absolutely refused to refund the $15 shipping charge. I NEVER would have made this purchase if I had known that I would be paying so much in shipping for so few items. I made this very clear to the person I was speaking with. They took ABSOLUTELY ZERO responsibility and pawned all of the blame off on USPS. This might have been reasonable had the package been packed exceptionally well, but it was NOT. There was absolutely no protective packaging outside of a small plastic bag that contained a pocketbac holder and some car scents. The remaining items were completely unprotected, not even tape to hold the seals. There was one other item that had been "adjusted" for shipping and this was a hand soap, which had just been wrapped in saran wrap. This very hand soap being one of the leaking items, arriving to me more than half empty, and coating everything else in the package with soap. The business made it very clear that keeping me as a customer was not of any importance to them. Please spend your money elsewhere. These people are awful. Even in my very small scale sales, I would NEVER dream of punishing a REPEAT customer with a shipping charge when they clearly did not receive what they had ordered, so that tells me really all I need to know about what kind of people they are here. I was very polite and provided everything they would need to file their claim too. I've attached screenshots of the relevant parts of my text conversation as well as photos from the shipment (the photos of the in tact items are after I've reattached lids that had come off and are intended to depict the soap scum all over everything as well as the terrible shape the wax melts arrived in due to the lack of packing supplies).
Shop somewhere else. Don't let the cheap prices lure you in.