Simons

I do all my shopping online due to the raging pandemic (omnicron), even my groceries. I'm at higher risk to end up in the ICU and I want to spend as little time as possible out in public spaces.
I recently placed an online order with Simons. I wasn't able to manually update that I'm okay with the package being "safe dropped" outside my door. I live in a safe neighborhood with houses and there's never any thefts of parcels around here.
I'm sure we have all experienced mail delivery companies not even attempting to delivering parcels, just throwing the notice-for-pickup on the door and then leaving. This happened with my order from Simons despite both me and my husband working from home. To my surprise, Simons have some really strange agreement with Canada Post that won't even allow me so send someone else to the post office to pick up the parcel.
I emailed Simons and suggested that perhaps they should allow customers to choose to have their package "safe dropped" if they want, given it's a raging pandemic.
They basically replied that they agreed it would be safer for customers if they'd allow safe-drop, but that it was more important to them that customers in appartment complexes would be able to recieve their parcels safely.
In other words, Simons doesn't want to take responsibility for lost goods, at the expense of their customers personal safety during a pandemic.

It is safe to say, I won't be shopping anything else from Simons as long as they cannot get more flexible and cater to our needs (like literally every other online e-commerce site does).

One email confirmation of 9rder placed and then 4 weeks later an email that says shipped. I'm gonna need more updates than that, especially when most companies ship the day after you place an order. It took Simon's like 2 weeks to process my order.

Would never shop with Simons ever they are a terrible company! This company is a disgrace to Canada and what we stand for!

I used to love shopping there, because the prices were affordable. However, the meats are not always fresh.

I'm second year of another victim during Christmas season. What I was thinking! DONT BOTHER to buy online from them, go to Hudson Bay or Winners or Amazon, pay little bit extra but you know that all your gifts are going to be wrapped 2,3 weeks before so you can enjoy socializing with your friends instead running around to get last minute gifts. Ordered three items online Dec 02 and Dec 03. They use unreliable, government provider, Canada Post. Delivery supposed to be Dec 06 and Dec 10. Unfortunately I didn't receive it yet!
Called Canada Post they told me to contact Simons so I did. Simons told me to contact CP. Looks like everyone is picking nose and know one knows what's going on. My suggestion to you Simons, stop using CP, use independent companies like Fedex or others. This looks bad on you that department who is responsible for delivery provider, can't do homework and get rid off CP and not only that but you are loosing lots of business what make you sell for cheaper because of your markdowns.
Bad marketing!
I already replaced all the stuff I bought online from you so as soon as I get the delivery, everything will go back to your store.
Last night want to buy online one more thing but I decided to buy from Hudson Bay.
And one more thing, from now on if I buy anything online, I'll do my homework, who is the delivery provider.

NEVER AGAIN! Your very poor decision to allow INTELCOM to deliver in Ontario has made this decision to stop ordering from you forever, an easy one. INTELCOM has unsuccessfully attempted to deliver 3 items to my home (built in 1999!) apparently, all while using a GPS? After 3 failed attempts for INTELCOM to make a successful delivery (which is ALL THEY ARE PAID TO DO!), and the numerous calls to find my order, became far too frustrating to continue any relationship with SIMONS. The offer for me to "pick up my items from a Canada Post" screams with ridicule, given that SIMONS apparently has secured a delivery service that is supposed to deliver to the proper address, as listed on the package(s). The offer to pick up my order is yet another elementary suggestion from a retailer that is more motivated by maintaining my business than "FIXING" a delivery issue. OK, got your message.

INTELCOM IS THE FACE OF THE FINAL TRANSACTION WE ALL HAVE WITH SIMONS. As you can see, when this very critical process is not achieved, the integrity of SIMONS business comes into question.

And finally, it took a third call to your Customer Service to reach someone who actually knew HOW TO REMOVE MY NAME FROM YOUR SUBSCRIBER LIST because your UNSUBSCRIBE FEATURE on all your emails DOES NOT FUNCTION (but I am confident YOU KNOW THIS!). By Federal Law, you MUST legally provide an "opt-out" function.

So due to INTELCOM's lack of hiring individuals with pride and integrity, and with no apparent solution other than driving to a Canada Post Station to retrieve what INTELCOM is incapable of delivering, I submit, I no longer have any interest in your business model. I like your retail store, your product offerings, but I do not live near any of your retail outlets (the closest one is over 100km's away) and delivery is no longer an option for me.

Please forward this to Senior Management. Ask them to review their delivery options moving forward. Also, they would be best served to peruse the 1000's of negative reviews regarding INTELCOM, and the multitude of consumer complaints on the BBB website regarding this ROGUE courier service. Ownership needs to be aware of the deficiencies in their business model; both on-line and during delivery.

The only older person I seen working in the store is the cleaners and the people doing alterations. The store at square one is filled with 20 something with attitudes. God forbid if you are in your 40-50 and looking for clothing that is for average people this is not the place. Perhaps Simons should consider hiring more people of an average size without the attitude. I wonder if they have a human resource department. Looks like age discrimination to me.

I did bring my mum for shopping which she can't speak English, she wanted to try some clothes but the sales person asked me please go out of the changing area, I felt very bad, she said it's the company policy that MEN are not allowed here!
So becouse of their policy I told the lady I won't let my mum or my wife buy anything from your store and this was the last time I walked in the Simons, it looks like they think it's a Muslim country!