SierraTradingPost

I have been a loyal customer for years unfortunately Sierra trading post compony has been ruined by new owners. I am disgusted with the changes. The store has turned into another Tjmax. It is so crowded with junk merchandise and very unorganized. It has changed into a very stressful environment to shop. Online shopping is no longer fun or worthwhile... customer service has gone down the toilet. I miss them

Have been a loyal customer since the 80s and have recommended the site to many people who have been complaining to me of late about bad experiences and not finding much to buy, prices being high, few bargains, lousy packaging so things arrive broken, etc. Then, I, too, began experiencing this. I don't buy much from STP anymore because it's only about one in four items that work out for me and it doesn't pay to send anything back. Best to donate it to Goodwill. Sorry, STP, you were fun while it lasted.

STP used to be great. I've been shopping there for decades and have recommended them to numerous friends and family over years.
They had good prices on quality merchandise, great discount offers, free shipping, ect...
Lately, I've noticed a sharp decline from the company they once were... more expensive, less quality, less in discounts, almost never get free shipping anymore. The most disappointing thing is that you could go to their website and just browse and find something interesting/unusual. Not so true anymore. Going through their catalogue you see bland merchandise and more bland merchandise. Nothing special you can't pick up somewhere else (often for a better price). I still shop there occasionally when I'm looking for something specific but it's just not the same. I guess the TJMAXX buyout is to blame. Too bad.

I've been wondering why the shipping had been so slow as of late. I used to place my order and it would be on its way with UPS the next day. Now I periodically check my order just to see if it even left the warehouse. I suspected some changes after the announcement that they had moved. From reading the reviews, I understand they have been bought out... and as a long time customer, I don't feel that it was for the best. It's gonna be hard keeping STP as my go-to outdoor gear provider.

Selection: Seasonal. Not as much on outdoor gear as I remember. That's the main reason I shop on STP. Seems like specialty outdoor gear is getting phased out.
Prices: With the email coupons, prices are still very competitive. If you find something worth buying.
Shipping: Way too slow. I'm used to Amazon Prime 2-day shipping. The old STP would double that time. The new STP will at least triple that.

Disappointing.

Apparently I'm not the only one who thinks STP has turned down the wrong road after being purchased by TJ Maxx. The below quote from their website has infuriated and alienated many like myself. I used to make purchases about 1/month before they stopped the coupons. Since this time, I have made 1 purchase in the last 2-3 years. Poor choice TJX, please bring back the coupons.

"We are moving away from coupons at Sierra Trading Post towards Everyday Value. Shop our online offers today!"

As many other have said, what happened to Sierra Trading Post?! After the sale of STP things stayed fairly much the same with the long time customer service reps that had been there for years. Deals were fun to find, with the hidden codes and good Dealfliers. Well. Years now and they have become just another big corporate run company. STP was always the first place I would look for clothing, now, it's Amazon or other online stores. Sad to see you change, but I no longer look for your email fliers. Good bye old friends!

I have spent many many thousands@ STP over the years, ordering everything from clothes, shoes, camping, exercise gear, kitchenware, bedding, towels, furniture, rugs, pet supplies, the list goes on. I haven't ordered for almost a year, this was the first holiday season I didn't order from STP. Their prices have increased, sales are non existent and the quality and variety of merchandise has plummeted drastically the past two years. Their return policy is no longer what it was. STP is no longer the great company I knew for over 25 years, corporate killed it. I no longer am a customer.

I used to find hiking boots/shoes and appoach shoes on their website easily over size 9. Now that they're operating stores and stretching their inventory the mens shoe section is like old mother hubbards cabinet. Full of cobwebs. Unless you're fortunate enough to be size 9 or less. Seriously there were like 20 pairs of hiking boots/shoes size 12 or 13 when I checked the site today and half were junk like High Tek and Adiddas. Only Addidas approach shoes up to size 8.5. And of course you can't check inventory at stores so who knows if they have larger sizes. It's a 1 hour drive crapshoot.

Also, were did Hagloffs and some of the other respected European brands go? Now it's mostly made in China Scarpas and Under Armour garbage. Talk about ruining a good business.

Put more damn inventory online and quit opening stores until you have enough. Especially shoes over size 9. Then they run they're FB page like a bunch of Nazis. Not allowing feedback or anything. Garbage garbage garbage. I'm done with them. Get some damn inventory or allow people to view store inventory and buy online for pickup. Welcome to the 21st century. Most stores have figured it out why not TJX/Sierra!?

Sierra Trading Post is not the same retailer. Quality has declined significantly. So sad. Why TJX, why? Consumers want quality clothing!

Preparing for our upcoming vacation I hopped online to order some things I knew we needed. We are a family of five and ALL are in need of new summer outdoor clothing, shoes/sandals, hiking and camping gear, etc... I am extremely frustrated with how few options there are. It is truly ridiculous. I am a petite woman and did most of my shopping in the children's section. Which is basically no longer existent. They always had such a wide variety of things for all ages and sizes, now they are cookie cutter. All of a sudden Sierra Trading Post is only offering what I can find elsewhere (REI, Amazon, Cabela's). What's the point of even coming to their website? I used to RAVE about their business and tell everyone who shopped at REI to check them out. No more. Guess I'll have to do all my shopping at Campmor.com now. **And as far as the DealFlyer Coupon. Just take it down. Free shipping after spending $50+ is no incentive to spend. Again, it's what every other company offers. The Dealflyer Coupon was for "insiders" which, from the sounds of it. Don't support you any longer.

Sierra trading post has gone way down hill since tjmax bought it. It has essentially just turned into a watered down outdoors-ish marshalls.

This used to be a favorite place to shop... until I tried to place a review with less than 3 stars and realized it took weeks to post. Thinking I made a mistake and that couldn't be deliberate I tried again with simultaneous reviews with different stars... Only 3 stars or above were processed in a timely fashion... So don't take any of those reviews too seriously

Still great prices, always look for coupon codes can save a bundle, very good customer service. (I shopped there 4 times during winter seasons starting 2012)

Terrible Fine Print Policy:
- If you return more then 20% (according to their Customer Service) you become unprofitable. This is a clothing and apparel online sales site, how can you be profitable if you lose this way. That is a bad business model. So what do they do, if you return more then 20% - they ask you why, then if you say well I try stuff on and then if I don't like it I return it (I pay the returned shipping by the way and probably shipping to me) they say well maybe our site is not for you and we will no longer do business with you. I mean seriously?!

Good luck folks, good stuff, just don't return more then 20% of your stuff!

STP used to be a great source for well-discounted quality items. There were generous 35% off coupons and free shipping. The changes have been insidious. First, the coupons were cut back to 25% and then to "up to 25%," which, as far as I can tell, often means no discounts at all. The selection of items is diminished. The "deals" at STP on things I am interested in can often be beaten elsewhere -- at places with more reasonable shipping and return policies.

To top it off, I got an email the other day from STP's parent TJMaxx -- free shipping. I think it's safe to say that I have no interest in anything that TJMAxx sells and that probably goes for a lot of STP customers.

Goodbye, STP. It was great while it lasted.

As other reviewers have said, I came across sitejabber.com because I was searching for what/why sierra trading post has changed (for the worse) so drastically as of recent. Well I guess the whole TJM thing explains it. Gosh darn it STP! WHY!?!?

I used to look daily at the deals they offered. I have purchased many items from the site over the past 3 or 4 years. Sadly since they were acquired by TJ maxx, the site has become hard to visit. Like most of the box stores, there are 75% womens clothing and 25% mens. For men they carry very limited stock and supply of the various brands I've learned to love through the site earlier on. Unfortunately, this has turned into a fitness gear site, like most of the box stores are. My perception may be off, but I have not bought a single thing since the transition. Deals have pretty much gone away and the extra discounts are rarely offered anymore. I hate to say I will no longer spend my money here.

I agree with everyone's assessment of STP after TJ Maxx purchased them. They used to have really good pricing via their coupon codes and a eclectic mix of products but now it's just TJ Maxx but online. I used to look at flashlights and knives for one thing but that has dwindled down to cheap knives and crappy headlamps. Unless there is a 180, I am peace outing from STP.

Sierra Trading Post bills themselves as "Your Favorite Brands Up to 70% Off." Sort of kind of. Be aware that while they *sell* you their products at a discounted rate, they charge exorbitant shipping (which of course is not refunded upon returns) as well as a $7 return fee. Apparently I could have gotten cheaper shipping if I chose a street address as opposed to my PO Box, but of course I only found that out after my pair of shorts and sun hat wound up costing me $65 instead of $40. Live and learn. Buyer beware.

Used to love STP and then all of a sudden no good sales and no reason to shop there, go back to the way you were, you have lost a customer that has been with you for years and spent thousands, I guess this is another buyout failure.

Choice and range reduced. Prices not so good and coupon deals pathetic now. Used to bu stuff every few weeks for years. Nothing since May 16. Dont even look now.

Like others have said, things are now different at STP after being acquired by TJMaxx. I used to shop the site constantly and visit the Reno store occasionally and customer service through either method was excellent. Shopping online used to take time to be sure that you were buying a good product at a good price but now prices are higher and some of the premium brands are gone entirely or have so little inventory that you are highly unlikely to find anything. After checking several times for favorite brands with no luck, it's no longer worth spending the time to even look. I am very sad about losing the old Sierra Trading Post. RIP STP...

Yes, I agree. Such a shame, quality, selection, and bargains are no more! I used
To like perusing some of the more unique and high quality items they carried,
But no more. Oh Well!

A year or two ago I would be singing their praises, but now with sharper prices (code for fewer discounts so you will actually pay more) and bogus free shipping (free shipping is code for you better buy a sh! T ton of stuff or you will pay the hefty shipping charges) I find that I can do pretty well at Macys if I really watch the sales. The attraction to STP was really free shipping with great discounts- like 35 to 40% but those are gone, gone, gone, and mostly so am I... I get the deal flyer emails and it really irks me to see free shipping with a discount percentage then open the email to find out that I have to spend 100$ to get it, or occasionally 50$. But the worst is the email that says save up to 80% on clearance and then find out that I am being nailed for shipping and the discount is not really 80%, but any little percentage up to that 80%. And the stuff with the huge discount is in obscure sizes that only the periphery of mankind can even wear. Its just not the same and everytime I open up a dealflyer email and click through to the site, thinking "ok, there muyst be something in here that I can't live without", I click out feeling mislead and disappointed. But the biggest insult is the return shipping. If they make a mistake and list the specs for a product wrong and you buy it based on the info that is in the listing, and its wrong, tough noogies, you are eating that return shipping charge, as well as the charge you may have paid to get your wrong stuff in the first place. C'mon STP, don't be this way, its not nice and makes me run to Macys and Amazon... where a deal is a deal and shipping is not an insult.