This is the email (with minor edits) that I sent to Siebert Realty about our stay at Double Dolphin:

My family and I have been coming to Sandbridge for the last few years, and we have always chosen Siebert Realty for our beach home stays. We had one negative experience with housekeeping when we stayed at Casa Cielo a few years ago, but that was corrected by the time we stayed there the following year. I'm guessing that is because I notified the owner of our experience. She told me she was meeting with Siebert soon after I contacted her. This year's experience at Double Dolphin has been terrible in comparison to Casa Cielo, and I do not have the owners' contact information, so I cannot let them know. Therefore, I am writing to you and hoping you can rectify things for me.

This year I decided to splurge and spend more on a house. Originally, we were supposed to stay at Thalassa, but the owner backed out and Double Dolphin was offered as an alternative. I was disappointed, but accepted the change.

Apparently paying several thousand dollars more for a beach home was not a factor in the quality of housekeeping or maintenance. The following were the issues we found with Double Dolphin. Some of these were reported on Sunday, and others were found later and reported on Weds to Amberly).:

-screen on screened in porch was torn (maintenance took pictures, but did not repair)
-broken door handle on screen door on porch (maintenance took pictures, but did not repair)
-discovered today (Weds)- rigged door hook on screened in porch door (not reported)
-pool liner on the bottom of the pool appears to be torn or creased (not addressed by anyone)
-downstairs comforter and sham and towel had stains-blood? Fecal? (showed housekeeping)
-washing machine had strong smell of mold, and the gasket had a lot of mold on it (Siebert maintenance cleaned it, and repairman ran it through a cleaning cycle)
-the dishes in the kitchen cabinets were dirty, (we had to wash everything prior to using them)
-cooking spills on the kitchen cabinets (we cleaned them)
-deck cushions were moldy (maintenance took pictures and left them there)
-pool cabana looked like it had not been cleaned in a very long time (housekeeping cleaned it Weds)
-pool furniture was rusted through and looks like it would break if someone sat on it.(maintenance took pictures, and housekeeping moved one of the more rusted chairs away from the pool)
-pool area had cheap toys on the side of the pool so it appeared the area had not been cleaned (showed housekeeping, and they removed them and organized the furniture)
-white fabric living room furniture has visible stains and dirt (showed housekeeping knowing they could not do anything)
-the master bath floor vent is filthy (showed housekeeping, but asked them not to come in to clean since it was Weds and they would make family feel uncomfortable)
-kitchen towels were not left for us to use (we used bath towels/wash cloths/paper towels)
-furniture and lamps throughout the house were very dusty (showed housekeeping, but asked them not to come in to clean since it was Weds and made family uncomfortable)
-the narrow stairway leading from the first to second floor is unsafe due to the chairlift (owner should be informed)
-thick layer of sand covered the area from the pool to the outdoor shower (we swept and washed most of it away, told housekeeping)
-outside door mats were covered in sand (told housekeeping/we cleaned most of them)
-a bag of marijuana was found on the floor of the screened in porch (gave to housekeeping)

The last straw was when my daughter found the bag of marijuana on the screened in porch Tuesday. I have adolescents staying with me, and I do not like the idea that one of them could have found these illegal drugs. It was a very worrisome experience. My daughter said that it was obviously "very old weed that has been there for months."

When I first called Siebert to report the issues we found the day after we arrived, I was told someone would be out to take care of everything. A maintenance woman in a Siebert truck came out the next day and took pictures of the ripped screen and rusted-through pool furniture. She did not know about the issues with the washing machine mold, but she tried to clean it as best as she could. Later, an appliance repairman came to work on the washing machine. He said that it needed to go through the cleaning cycle as instructed in the owner's manual. Isn't that something housekeeping should do on a regular basis? It was obvious that it had not been taken care of in a very long time. Housekeeping did not come to rectify any of their issues until my second call on Weds.

When I talked to Amberly on Wednesday about the marijuana and the fact that housekeeping never came after my Sunday report, she seemed to blame me for not reporting the issues in a timely manner. I informed her that I DID report the majority of the issues the day after we arrived. There were additional issues found after that call (dust and sand). Then the marijuana was discovered Tuesday after offices were closed, so I called about that on Weds. When I asked Amberly for some type of compensation for our negative experience, I was only repeatedly told that a cleaning crew could be sent to make things right. This was on Wednesday and we were leaving Saturday morning. The cleaning should have been done correctly prior to our arrival. Isn't the whole point of the 4:00 pm check-in time and 10:00 am check-out time to give housekeeping time to take care of the cleaning? It appears that the only cleaning that was done was vacuuming, new trash bags, bathroom cleaning and bed linen changes, although not all beds had clean linens.

Today (Weds) the cleaning crew arrived shortly after I spoke with Amberly, and I showed them everything. They started working on the cabana, and I left them to let my family know they were planning to come in the house to clean. My family felt uncomfortable about them cleaning while we were all here, so I asked the cleaning crew to leave after they cleaned the cabana. They did a nice job on the cabana, and they neatly arranged the pool furniture so that it was not as haphazardly arranged as it was when we got here. The one chair that was almost completely rusted through was moved away from the pool area and placed against the fence. The other rusted furniture is still there, but it is not as dangerous as the one they moved away. They also got rid of the little dollar store pool toys that were left by the pool. All of the work that they did in a short amount of time should have been completed before we arrived along with the other items listed.

Sending housekeeping midway through our stay is not an appropriate solution to all of the issues we encountered considering I spent close to $10,000 on Double Dolphin. It is not unreasonable for me to request compensation for at least the housekeeping fees, since many of the issues we found were due to a lack of professionalism in that department.

I am extremely disappointed in the way this has all been handled, and it has left a very bad taste in my mouth about your realty agency. I am not planning to ever use Siebert Realty again, and I plan to let anyone and everyone know that they should stay away from Siebert Realty.

Here is the response I got from Siebert management:

I am so sorry that you have not had the experience you had hoped for. The owners come to their house often so I am sure they are aware of its condition. I will also forward them this email.

I am saddened to hear you wont be using Siebert Realty again but hope you can still come to Sandbridge and enjoy all it has to offer.