• Shutterstock

Shutterstock

Overview

Shutterstock has a rating of 1.15 stars from 527 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shutterstock most frequently mention customer service, free trial, and credit card problems. Shutterstock ranks 558th among Graphic Design sites.

  • Service
    159
  • Value
    160
  • Shipping
    81
  • Returns
    115
  • Quality
    141

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.8%
Positive
1
Neutral
0
Negative
35
65
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • No help and no customer service, just scripted responses.
  • I try to cancel my credit card but they no allow us to simply cancel and must need to contact.
How would you rate Shutterstock?
Top Positive Review

“Shutterstock is Sensational”

Richard P.
5/18/23

I'm a writer and there are many times I need book covers for my ebooks. The artists are very good and often have a wide range of selection including animation. Shutterstock customer care are excellent and when I had a problem they helped me work through my own error, they were on top of things The variety of images are outstanding to say the least. I'm retired now, too bad I didn't work for Shutterstock. Keep up the great work Shutterstock Sincerely Author Rich Patriaco

Top Critical Review

“Billed my credit card when plan was cancelled”

trashton p.
2/2/24

These people are thieves... Shutterstock billed my credit card when my monthly plan was cancelled. Forget their BS chatbot. It is just a way to make you feel as though you have to be satisfied with being robbed. Call their phone number. And DEMAND a refund! They will "Open a case" in your name. Within a few hours they emailed me back stating I would receive a refund in 3-5 business days. Don't be a victim! Call the 866 customer service number NOW!

Reviews (527)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (84) credit card (72) cancellation fee (55) auto renewal (83)
Thumbnail of user peterc1210
1 review
0 helpful votes
May 20th, 2021

I have been with shutterstock for a couple of years now, and love every single picture they have shown me. It really cheers me up when I first switch in my computer. I would recommend it to everybody, as it cheers up the whole day. Peter Collett.

Thumbnail of user rohitk137
3 reviews
0 helpful votes
November 3rd, 2021

I have the premium experience and I love it, The best option to download photos, vectors, video and PSD

Tip for consumers:
good website for premium design

Products used:
gradient background

Service
Value
Quality
Thumbnail of user fredh72
2 reviews
0 helpful votes
March 19th, 2017

Its all good but the prices may be a bit high - it depends what images you are getting and how many of them you need. On the other hand - its a great opportunity to get some passive income if you`ve got something to share

Thumbnail of user cindya13
4 reviews
18 helpful votes
August 25th, 2014

A couple weeks ago, I wrote an innovative technological innovation and style articles. My subject was about the effect the technological innovation had on the graphics exercise. This process was not at all easy for me because I had a bit idea about the technological innovation used in the graphics. So I search for help from my relative who had enough concepts about graphics. He informed me to make research on developers concepts on the effect technological innovation have had on the graphics process.

Thumbnail of user lelandl16
5 reviews
5 helpful votes
August 26th, 2015

I'm a subscriber at this website myself, and i'm selling my pictures there. I'm content with it.

Thumbnail of user vadymd
5 reviews
15 helpful votes
July 30th, 2013

Nice and simple stock site. Lots of cheap images and great usability.

Thumbnail of user dannym26
2 reviews
4 helpful votes
Thumbnail of user barneyl
41 reviews
517 helpful votes
October 19th, 2009

I used to use istockphoto but the problem was the sheer amount of photos on that site it was tough to stand out. Shutterstock is a great alternative and I have got more money off of my photos here than istock.

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Company Representative

Thumbnail of user sarar802
Sara R.
Typically does not respond to reviews

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