Shutterfly Reviews Summary
Shutterfly's reputation reflects a mix of strong product quality and significant customer service challenges. Many users appreciate the quality of photo books and personalized items, often highlighting the durability of products. However, recurring complaints about service delays, order inaccuracies, and inadequate customer support overshadow these positives. Customers frequently report issues with refunds, communication breakdowns, and technical difficulties on the platform. This blend of satisfaction with product quality and frustration over service reliability suggests a need for Shutterfly to enhance its customer service approach to improve overall customer experience and retention.
This summary is generated by AI, based on text from customer reviews
I recently ordered a 16X20 print that turned out gorgeous. The only problem was that it had some noticeable scratches on it. (Maybe from shipping?) I contacted customer service through the chat option and they submitted a rush order to replace it immediately with no hassle! The best experience I've had with any customer service!
I've been a fan of Shutterfly for four years, and I've never been disappointed in them. My latest order for 4x6 prints was scheduled to arrive on a Wednesday, but it came on a Monday instead. Early shipping every single time I order! The quality of the products is also great and my photos are always sent cropped the way I want them to be. I love printing photos with them, personalizing my own calendar, and the art prints! These guys easily beat any other photo marketer for me, and I will continue to use them for a long time!
Terrible. Never will use again. Made two orders one for over $60 and they never were delivered. Second order was ‘lost' and never provided a tracking number.
I ordered 55 4x4 prints and was disappointed to find that 29 of them were cropped wrong or differently than I had arranged them in my order. Heads were cropped off, there were white spaces at the bottom, etc. Thankfully 4x4 prints were free besides shipping and tax so I will be reordering them but was heavily disappointed by this order and am hoping they will be correct the second time.
We had a photo album made. The digital prints we had made at our local print shop were great. Hood color saturation, proper tone, and very nice. We sent over the same digital information to Shutterfly to have an album made, and the photos were so pale, washed out, and inaccurate. We called Shutterfly, and they reprinted the album, and it came exactly the same way... no changes. We called again, and they said they can't make sny corrections to the digital info given them. That's Bull. The other local printer had no problem color balancing... guess Shutterfly just doesn't have the technicians that know what to do. The people in the photos are Spanish, and they even have deep tans... the Shutterfly pictures are more pale than Shirley Temple, and they look TOTALLY washed out. Now we have 2 inferior quality albums... and they say they can't make them over.
So i ordered 120 4x6 prints from shutterfly to make a collage with for my room. I paid 12 dollars for shipping, and it got here in five days. That's where the good things stop. About 80% of the photos were the wrong direction, horribly cropped, or both. I spent 30 minutes on the app making sure they were cropped how I wanted, and they got it wrong somehow. And they sent me 108 prints. Not 121 like i ordered. Some of my favorite photos were left out for some reason, and i still dont know why. How it got through a quality check is beyond me. I attached some of the photos i ordered, vs what I got, so you can at least get a laugh out of it. DON'T ORDER PRINTS FROM SHUTTERFLY.
If i could give a negative review i would... photos say it all. Thank for the fabulous photos for my sons grad party! And these are the good ones!
I've used Shutterfly for several years and have been happy with there products until recently. My prints have been sent faded, but now they are adding a Covid Fee?! Really? I'm deleting my account. I'll get prints and mugs from a company that doesn't try and gouge an already struggling country.
I ordered 130 pictures, 4x6 mate finish, they came really fast and they kept me up to date everyday to see where my order was at. The picture came and the quality is just amazing! I really wanted to write this review because I'm just amazed by this company! I also ordered a key chain it's just perfect! I totally recommend Shutterfly to everyone that want something custom!
When you worked on select photo almost two hours then it's code not working. Beware big scammers. Don't use this. Don't waste your money and time on Junk. Biggest scam company. Garbage company of the decade.
We order our wedding invitations and had them in less than a week! They look beautiful and everything is spelled correctly. I would recommend shutterfly.
I was optimistic about shutterfly given it's reputation and the deals it had. I used Shutterfly to print small kpop photo cards and some of my prom pictures which were taken by a professional photographer. All of them were not HD. They were poor and undefined and I'm deeply disappointed with my 90 prints that I ordered from Shutterfly. What actually happened? I don't know. I do not recommend Shutterfly if you're looking for high quality prints. They are not it. Please look to other sources. Thank you.
I Ordered a photo book on June 10 and was told it would be delivered on June 19 (Father's Day). It's June 23 and I'm Still waiting.
They legit have taken 4 days late and still no updates on my package that I ordered about 2 weeks ago, which was been in my city for days, it's extremely late compared to the projection date that it was suppose to arrive and the no updates gives me more anxiety, because I payed for quicker shipping.
I paid for expedited shipping for order I placed with Shutterfly as I needed for an event. The order didn't arrive as promised and it arrived the following day. I placed 5 orders transit time 5-7 days the expired transit time didn't change got it on the 6th business day. I tried to get a refund. They are telling me that I paid for standard shipping. If I wanted it standard I would have used the SHIP39 discount and wouldn't pay for standard shipping cost. It would have been free since it was over 39 dollars. Not happy!
We ordered a custom order from Shutterfly on the 5th, and a similar one from Zazzle on the 8th. The Zazzle order got to us within 10 days. We still haven't received the item from Shutterfly. Don't waste your time with a company who can't get something to you in a decent amount of time (or leave more than 2 1/2 weeks to order something from them.) But my suggestion is just go somewhere else. Why take a chance?
I recently ordered 5 gifts to 5 different people
The prices were great they loved them and I was amazed at how fast they went out
Keep up the great work thank you!
Very bad service. Super bad customer service. Never received my order, never received my money back, never received answer from customer service. Terrible. Never will order again. Lost time, lost money.The worst experience
I used to use Shutterfly regularly for gifts but I will NEVER use them again. They are so unhelpful and ridiculous with their policies. I ordered expedited shipping and so it should have taken 3 days for the gift to be delivered and well it's been TWO WEEKS and all I got was a "sorry". Wtf I payed $20 for shipping and all I get is a "sorry"! Not good enough $#*!terfly. Outrageous waste of money and time. Never again
My daughter had ordered an end of the year school photo book for her teacher. It was supposed to arrive in 7 days and it is going on 12 days today and it has still not arrived. My daughter is more than upset as her teacher has now left for the summer and the book is still somewhere...?
About the Business
Create photo books, personalize photo cards & stationery, and share photos with family and friends at Shutterfly.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members