ShutterflyReviews 984

I'm disappointed. I've been getting emails about Shutterfly's Christmas card promotions for several weeks. I saw that they had a low price guarantee where once you've ordered your cards if a better sale is offered a conversation with customer service will result in a credit for the difference. So I ordered my cards. They arrived yesterday. They look great and I'm happy and today I get an email where my cards are on sale and the difference for the cards with free shipping now would be $42.59. So I contacted customer service and they won't honor the deal because the card guarantee was not part of the promotion I used when I ordered. This feels underhanded and crooked and leaves me feeling taken advantage of. The customer service agent was polite and professional and offered me a $20 voucher for a future purchase. I'm not feeling like I want to be a repeat customer when you pick and choose your low price guarantee. I'm a mom of seven kids and I don't have time to read the fine print. Either offer the guarantee or don't but don't play games with your promotions.

I had a fleece blanket made with my family photos on it to give to my daughter which is leaving to go into the military. I paid for expedient delivery and the estimated date was 11/14/20. I received and emailed on 11/12/20 stated my package was shipped and should arrive by 11/18/20 which is after my daughter leaves. Customer service said I could not cancel my order since it was already shipped. They ruined a very special occasion and should not have people to pay for expedient delivery if they can't guarantee it!

The online site was really easy to use, as well as uploading photos and editing them. I recently had a fleece blanket made and it turned out amazing. The site lets you know how the pics will fit in each square. So if you have cropped off heads or something of some sort that's on you. Also let's you know if you photo does not have good resolution for printing. All said and done follow the site and let it help you and your product will turn out great like mine.
Also my blanket arrived on the estimated shipping date no hassle or wondering where my package was.

Shutterfly orders are taking for ever to arrive and their staff is trying to blame Covid-19 when other retailers have no issues or only minor/acceptable delays.

Here's the reason: Shutterfly thought it was smart to use "USPS Mail Innovations", the cheapest, slowest shipping offer from USPS. So yes... they save $0.50 per order BUT packages take 10+ days to arrive.

Customer service wasn't helpful when I asked for a refund.

Sorry Shutterfly, you won't get my money next time and I'll make sure everyone knows you're not trustworthy from now on.

I tried changing my order delivery address before my package was shipped and I contacted the customer support team to help change it and they said they understood my request and wanted to help but ended up having a technical error causing them to not be able to change my delivery address and then I would receive an email stating the error on their side had been fixed so we could change the delivery address. Well a day went by and they still had not notified me that they had fixed the error but I did get the notification that my package shipped so perfect timing on their part, right? I just think it was too convenient that they had an error preventing them to change the delivery address on my package and never followed up on getting the error fixed so it was too late to change it. At the end of the day it was my fault for having the system auto populate my old address but it sucks trying to get a package that was delivered to the wrong address when it would have just been easier to change my delivery address before the package shipped in the first place. Definitely going to reconsider using Shutterfly in the future due to the fact that their customer support team will give you the run around until it's too late to fix the issue.

We've used Shutterfly several times in the past without issue. This time, I had several missing packages. After doing some leg work to contact them (they have their chat feature disabled online) they informed me they seemed to have lost them. They don't lose my full confidence because they refunded the price, but I sure which customer service was friendlier. The rep was monotone the entire conversation and didn't appear to enjoy his job at all. And at the end of the day, we are still without our orders and have to restart the waiting period after almost 2 weeks

"We (wife) ordered prints, they came with mistakes. I (husband) called back on behalf of my wife. I explained that they can just correct and send the order back to the same address. I verified with the address, email, cc # that I was authorized. They would not correct because my wife ordered and I am not her! My wife works extremely long days in the dental field wearing as spacesuit (PAP). Now she has to take time and call these folks, they, who are all about SHUTTERFLY not the customer As usual... these companies are okay with the customer being their quality control department! Find another provider!"

I ordered 2 albums for my sons high school Grad. The layouts and options are incredible. I am in Canada and I received my albums (from the US) in just 4 days! Incredible quality, shipping, packaging and gift boxing. There was an error on the cover of one album. I did see a warning sign when creating it, but could not see any text it was referring to. Blank text boxes don't print. I guess there was hidden print and in the final project, you could see a very faint name (girl!) on the cover! I was horrified. Sally at customer service was incredible. Despite it technically being my fault, it was a very difficult text box to find. She immediately sent out an entirely new album (with correction) and I just had to pay for shipping! SO appreciate such amazing customer service especially when it is for a special occasion coming up! Advice: don't ever leave a warning sign despite looking blank. Reach out for customer help! Thank you Shutterfly. I will be a repeat customer and spread the great word.

TERRIBLE SERVICE, BOOK NEVER ARRIVED. DO NOT ORDER FROM THEM.
Below the story.
I have ordered a book for my wife's birthday and it was delayed 2x. I had paid express shipment initially with a date of arrival 1 week before her birthday so I could have time to have it in advance. 2 days before, I checked online and they told me that there was a problem so they would re-order the book with express shipping arrive 1 day before my wife's birthday. I checked again with them to make sure 3 days before and all was good. I checked the day before and boom, again a delay. Now I don't know if I will ever receive it and the quality of it. I am screwed for the surprise to my wife. Thank you shutterly for such a bad service