• This & That Boutique Shop

This & That Boutique Shop

Overview

This & That Boutique Shop has a rating of 3.92 stars from 12 reviews, indicating that most customers are generally satisfied with their purchases. This & That Boutique Shop ranks 70th among Fashion Jewelry sites.

  • Service
    3
  • Value
    2
  • Shipping
    3
  • Returns
    2
  • Quality
    2

This company does not typically respond to reviews

3
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How would you rate This & That Boutique Shop?
Top Positive Review

“Affordable, great quality, and fast shipping”

Angela D.
10/19/19

This and That Boutique is my place to shop for everything from seasonal items to gifts for friends and family. They always have the best prices, amazing quality, and the items always arrive fast, even if it is a pre-order. Not to mention the owner and operator of this Boutique is amazing to work with. Heather is kind, patient, and is always working to make my shopping experience the best it can be. I can't stop telling my friends and family about it!

Top Critical Review

“Horrible customer service”

Britney B.
3/23/23

I placed my order on March 2,2023 & it was shipped to the wrong state. I spoke with Heather & she denied my request for a refund. I was only offered a store credit. I had to file a charge back through my bank to get my money back. Please be careful ordering from this boutique! It has been nothing but trouble. I'm having to wait at least 30 days to get back over $300 I spent on clothes someone in Tennessee received.

Reviews (12)

Rating

Timeframe

Other

Thumbnail of user angelad257
2 reviews
0 helpful votes
October 19th, 2019
Verified purchase

This and That Boutique is my place to shop for everything from seasonal items to gifts for friends and family. They always have the best prices, amazing quality, and the items always arrive fast, even if it is a pre-order. Not to mention the owner and operator of this Boutique is amazing to work with. Heather is kind, patient, and is always working to make my shopping experience the best it can be. I can't stop telling my friends and family about it!

Thumbnail of user alyssaw37
1 review
0 helpful votes
October 7th, 2019
Verified purchase

Good quality and selection at great prices! I've ordered multiple times and can't wait to see the newest selections. Wide variety of items. I will definitely be doing some Christmas shopping on this site!

Thumbnail of user emmab205
1 review
0 helpful votes
October 7th, 2019

I love it. It arrived fast and was just as described. It fits perfectly and is adjustable. The glitter doesn't fall off and it's so comfortable to wear.

Thumbnail of user theresay10
1 review
0 helpful votes
October 9th, 2019
Verified purchase

I Haven't gotten my item yet but email from the company was really nice. I don't have any more comments but this survey is making me leave more information related to certain number of characters required in this box

Thumbnail of user christinam382
1 review
0 helpful votes
October 8th, 2019
Verified purchase

I love the quality and prices but overall I love the friendliness from the owner. She is helpful in every way and quick to get back to you

Thumbnail of user emilyt648
1 review
0 helpful votes
January 24th, 2023

Ordering from this boutique was a headache. It's not until you ask for a refund does your items ship. I placed an order on the same day I asked for a cancellation being it takes a month to ship. Denied after communicating with heather id assume the owner she was lacking all the customer service skills after I asked to cancel.

Tip for consumers:
Beware

Thumbnail of user katep105
1 review
0 helpful votes
October 7th, 2019
Verified purchase

It was easy to order and the owner was extremely nice and easy to work with! Customer service was superb!

Thumbnail of user lindsayg122
1 review
0 helpful votes
October 11th, 2019
Verified purchase

Love all the products and fast response have bought several items and have always been happy with them. Will continue to purchase items from This and That Boutique

Thumbnail of user lynetteb40
1 review
0 helpful votes
October 9th, 2019
Verified purchase

I ordered from them on a Wednesday and received my merchandise on Saturday. I absolutely love the leggings, will definitely be recommending them to my friends. And be ordering again.

Thumbnail of user britneyb66
1 review
0 helpful votes
March 23rd, 2023
Verified purchase

I placed my order on March 2,2023 & it was shipped to the wrong state. I spoke with Heather & she denied my request for a refund. I was only offered a store credit. I had to file a charge back through my bank to get my money back. Please be careful ordering from this boutique! It has been nothing but trouble. I'm having to wait at least 30 days to get back over $300 I spent on clothes someone in Tennessee received.

Tip for consumers:
Just don't!

Products used:
Jeans & shurts

Service
Value
Shipping
Returns
Quality
Thumbnail of user jordanf216
1 review
0 helpful votes
July 23rd, 2022
Verified purchase

First time shopper, bad experience. Ordered a 4th of July shirt June 7. Never received it, emailed back and forth with owner, Heather. I was told "I cannot refund your purchase because it was shipped, and again I can not control what USPS does." "This is beyond our control and I am so sorry about USPS losing your package." After 5 emails, she finally gave me store credit, which I wanted a refund because I paid $46 for a 4th of July shirt to wear on vacation, and ended up having to spend $40 somewhere else.It's now July 23 and still no shirt. Waited a while to write this review because she assured me it would get to me, which is hasn't updated anything since the day I first contacted her. Bad business practice in my perspective. It is always the shops responsibility if the product doesn't reach the buyer!

Products used:
none never received

Service
Shipping
Returns
Thumbnail of user nicolem1635
1 review
0 helpful votes
October 27th, 2021
Verified purchase

The down side of this boutique is the shipping/arrival time. I ordered oct 7, and received it oct 25. They are easy to get a hold of., I just wish there were options to pay for faster shipping. They out source so it take a lot longer

Tip for consumers:
I would say plan ahead. Especially if you might exchange for size. My item fit luckily. But shipping did take over two weeks. I shop online a lot so to me it was a bummer. Just order early

Products used:
A graphic sweatshirt

Service
Value
Shipping
Quality

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Thumbnail of user heathers531
Heather S.
Typically does not respond to reviews

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3.9
12 reviews
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