• The Island Girl

The Island Girl

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Overview

The Island Girl has a rating of 3.21 stars from 14 reviews, indicating that most customers are generally satisfied with their purchases. The Island Girl ranks 69th among Swimwear sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
How would you rate The Island Girl?
Top Positive Review

“Beach bag”

Danielle S.
6/3/20

I needed a new beach bag and the beach people bag caught my eye. When delivered, I couldn't be happier. It's the perfect size and lightweight. Cannot wait to use it this summer!

Top Critical Review

“Terrible/ non-existent customer service”

Maria V.
8/6/21

I ordered one item, my card was charged and the item was never shipped. I sent them 3 emails to check on when I might be receiving my item as I suspected that it was sold out and not available. Zero response, like sending emails into a black hole. I tried to use the chat on the website, which says that someone will respond immediately - nobody there. Finally opened a case via Paypal and received a refund but mind you, they never reached out, never said a thing, much less apologized, I just got an automated refund notification. Just no customer service, no support whatsoever, terrible. At least I got my money back, I guess.

Reviews (14)

Rating

Timeframe

Other

Thumbnail of user judyb500
3 reviews
1 helpful vote
April 10th, 2020
Verified purchase

First time ordering and couldn't be happier with my purchase and how quickly they processed it.

Thumbnail of user danielles453
1 review
0 helpful votes
June 3rd, 2020
Verified purchase

I needed a new beach bag and the beach people bag caught my eye. When delivered, I couldn't be happier. It's the perfect size and lightweight. Cannot wait to use it this summer!

Thumbnail of user maxwellp15
1 review
0 helpful votes
January 6th, 2020
Verified purchase

Island girl is the best, I ordered during the holidays and they got it out super fast and I had it in just a few days!

Thumbnail of user lindak829
1 review
0 helpful votes
June 13th, 2020
Verified purchase

Experience has been fine, good quality bag but too small for me. Would like to return for a tote. Awaiting return instructions. Thanks so much!

Thumbnail of user elizabetht400
1 review
2 helpful votes
April 29th, 2020
Verified purchase

My experience was fantastic and I cannot wait to order again!

Thumbnail of user sarahr701
1 review
1 helpful vote
September 9th, 2020
Verified purchase

Received the wrong items twice (wrong color).
Didn't know you can't return any of the clothing - you can only get store credit. It's written in small fine print and you have to really look for it. If I had known I never would have ordered from the site.

Thumbnail of user jenniferc1466
1 review
1 helpful vote
April 20th, 2020
Verified purchase

Very satisfied with my purchase because of the great quality and fast shipping.

Thumbnail of user paulae39
1 review
1 helpful vote
June 4th, 2019
Verified purchase

Excellent Customer Service. Quick response. Efficient. Thank you so much! Heather was very helpful. We are excited to get our new size.

Thumbnail of user mariav970
1 review
0 helpful votes
August 6th, 2021

I ordered one item, my card was charged and the item was never shipped. I sent them 3 emails to check on when I might be receiving my item as I suspected that it was sold out and not available. Zero response, like sending emails into a black hole. I tried to use the chat on the website, which says that someone will respond immediately - nobody there. Finally opened a case via Paypal and received a refund but mind you, they never reached out, never said a thing, much less apologized, I just got an automated refund notification. Just no customer service, no support whatsoever, terrible. At least I got my money back, I guess.

Service
Value
Shipping
Returns
Thumbnail of user jamesh3257
1 review
0 helpful votes
December 19th, 2020

Orderd pair of earings that they claimed were "MADE to order" well they kept my money for nearly a month until a week before Christmas I received an email with a refund saying " we do not have enough product to fulfill this order"! Who runs out of gold? You mean your earings aren't really made to order and that's why you ran out. Took down the whole listing with the story of how Kate found a shark tooth in her travels and that's the tooth the earings were cast from. Liers liers! The kitty is out bag Kate and her co are full of...

Thumbnail of user katied197
1 review
1 helpful vote
July 8th, 2020
Verified purchase

Buyer beware. I bought 2 full price swimsuits totaling $375 and I'm now stuck with a store credit. For swimwear, this return policy is not realistic.

Thumbnail of user karenw1086
1 review
1 helpful vote
July 1st, 2020

I MADE A ORDER FOR 2 PAIR OF SANDALS MY MONEY WAS TAKEN AND I NEVER RECEIVED MY SANDALS THIS SITE IS BULL$#*!

Thumbnail of user kj180
1 review
1 helpful vote
August 20th, 2019
Verified purchase

My first purchase from them was super exciting. Until they emailed me and said it wasn't actually in stock. Amateur hour!

Thumbnail of user kaitr3
1 review
1 helpful vote
July 23rd, 2019
Verified purchase

I got my order in a couple days and loved the text updates that let me know the order status. Fantastic experience and quality product.

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