Space Mask

On 12/22/21 I ordered a package of 3 masks at $49 (I had previously ordered masks from them) plus their "Twin Pack Space Pod Friends & Family Special" at $89. The Space Pods (SPs) were advertised as sterilizing systems for the masks. The charge went through but I received nothing. On 2/15/22 I emailed their support team requesting information on my order. They confirmed my order in a return email the same day. Two days later (2/17/22) their customer support person, Jessica, sent an email saying they could not fulfill part of my order (the SPs) due to "software failure" that did not check inventory. She said I would receive an "extra pack of masks" in lieu of the SPs. I wrote back immediately (2/17/22) indicating that I did not need additional masks and would like a refund for the SPs. Jessica wrote again on 2/19/22 saying that I must have missed the section of their website indicating that "free bonus" and "promotion" items may be swapped out for other Space Mask items (of similar value) at their discretion during the fulfillment and shipping process. I responded immediately indicating that this was NOT satisfactory as their is no similar value between more unneeded masks and a cleaning system for masks (therefore no similar value) - otherwise anything could be swapped for anything else. In addition I noted that their website continued to advertise the Space Pods and I copied and pasted the advertisement from their website into my email. Clearly they still had inventory OR they were falsely advertising a product they didn't have and would swap out for masks. After several days of no response, I wrote again (2/23/22) restating my request for a refund. Jessica wrote back on 2/23/22 saying they would process a "refund" but I needed to pay for restocking (15%) and shipping ($9.94). On 2/25/22 I responded saying I appreciated the refund but it didn't make sense that I had to pay for shipping and restocking of a product I didn't order in the first place. I received no response. I last wrote to Jessica on 4/25/22. No response and no satisfaction to date. The Shopspacemask company has acted shamefully in this case, if not fraudulently. Either they have the SPs or they don't. Either they honor their commitment to send the articles paid for, or they don't honor their commitment. Swapping out a blue mask for a black mask is one thing - swapping out a sterilizing system for extra masks is quite another. It's like ordering a shirt and being sent a hat instead and then asked to ship it back at my expense and pay "restocking fees."