• Miss A

Miss A

Overview

Miss A has a rating of 2.72 stars from 293 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Miss A most frequently mention customer service, tracking number, and business days problems. Miss A ranks 33rd among Cosmetics sites.

  • Service
    59
  • Value
    59
  • Shipping
    60
  • Returns
    33
  • Quality
    54

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
60
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Their customer service is trash and they dont care about their customers at all.
How would you rate Miss A?
Top Positive Review

“Affordable products, but could be better.”

Scott J.
11/5/23

Miss A/Shop Miss A is a make up, and beauty store and website which advertises low cost and affordable shipping. Many items are $1, while others vary between $1.33 to $1.77. I love their facial wipes, hand spray, and facial moisturizer. I've been a customer since 2018. I like several aspects of their business - the items and the price point. If you become a rewards member with them, you'll get emails about their special sales. They will offer discounts, or $1 shipping. You can use your rewards to get discounts or free items. Once you place an order you will get it around 7 to 10 business days. There are times when they have delays so it could be longer. That takes us into the negatives. It takes awhile to get your order so you have to be patient. Most of my orders I do get in the 7 to 10 business day time frame. Another thing, in order to get a refund for a lost, stolen or damaged product(s) you have to buy their shipping protection which currently costs $1.49. Pros: - Affordable products, most items are $1 to $1.77 each. - Promotions throughout the year - percentage off order or $1 shipping. - Rewards program: you can earn points to get discounts or free products. Cons: - Shipping can be long (7 to 10 business days) - You must purchase their shipping protection if you have any problems with the order In general, I like them. They sell pretty good products, but they would have a better score in my opinion if they worked on their shipping time and if they didn't make you buy their shipping protection.

Top Critical Review

“They never answer back nor is there anything about my order”

Haya I.
9/4/23

It's been 2 weeks since they confirmed my payment and yet nothing about the order. I can't track it and they never answer emails! Worst so far

Reviews (293)

Rating

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Reviews that mention popular keywords

customer service (56)
Thumbnail of user scottj36
7 reviews
23 helpful votes
November 5th, 2023

Miss A/Shop Miss A is a make up, and beauty store and website which advertises low cost and affordable shipping. Many items are $1, while others vary between $1.33 to $1.77. I love their facial wipes, hand spray, and facial moisturizer. I've been a customer since 2018. I like several aspects of their business - the items and the price point. If you become a rewards member with them, you'll get emails about their special sales. They will offer discounts, or $1 shipping. You can use your rewards to get discounts or free items. Once you place an order you will get it around 7 to 10 business days. There are times when they have delays so it could be longer.

That takes us into the negatives. It takes awhile to get your order so you have to be patient. Most of my orders I do get in the 7 to 10 business day time frame. Another thing, in order to get a refund for a lost, stolen or damaged product(s) you have to buy their shipping protection which currently costs $1.49.

Pros:
- Affordable products, most items are $1 to $1.77 each.
- Promotions throughout the year - percentage off order or $1 shipping.
- Rewards program: you can earn points to get discounts or free products.

Cons:
- Shipping can be long (7 to 10 business days)
- You must purchase their shipping protection if you have any problems with the order

In general, I like them. They sell pretty good products, but they would have a better score in my opinion if they worked on their shipping time and if they didn't make you buy their shipping protection.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackieo132
1 review
1 helpful vote
February 13th, 2023

Makeup is ok. Blender sponges amazing as are the cleansing facecloths. Jewelry cheap but fun. I have got much use out of their rings and earrings. Storage units are good. Scrunchies and hair items are ok. If you get something that you don't like, it's only a dollar! Never had a problem with delivery(Canada) but their tracking is useless.
Ours arrives via Canada Post not DHL as claimed.

Tip for consumers:
Fun and inexpensive. I have ordered many times and always
got exactly what I ordered. I also live in Canada. If you keep your order below $40 US you will not pay duty. I learned the hard way!

Products used:
Makeup, hair accessories, earrings, storage for makeup, brushes, bath accessories (masks, headbands, cleansing cloths- no bath bombs.)

Value
Thumbnail of user baileys138
1 review
0 helpful votes
October 20th, 2022

It is very beautiful and shipped to Canada in 15 days on standard shipping! It was well packaged and was not broken or damaged. Although I ordered the "Toffee" concealer but it did not come as i expected, but was worth it. I bought these cute hoops and stud 6 pair earrings and they are fire LOVED IT.

Tip for consumers:
You will love this. It is AMAZING!!

Products used:
I used all of it, it was amazing. The shipping was 15 days to ship to Canada on standard.

Service
Value
Shipping
Returns
Quality
Thumbnail of user samr199
77 reviews
47 helpful votes
October 17th, 2021

I've known about ShopmissA for a while now, as I have shopped online from them before, but I recently revisited my love for them when I saw that there was a store opened up in one of my city malls. I just love how much of a variety there are and how affordable it is. I will say that a lot of their products are hit or miss but there really isn't any sort of risk that you could take with them as all of their products are $1 or around that range and you have the opportunity to try out a wide variety of different types of products ranging from makeup to skincare to hair care and so much more. I also love how they have cruelty free makeup!

Products used:
Peach lip scrub, AOA makeup brushes, and sheet face masks

Service
Value
Shipping
Quality
Thumbnail of user islamabadc
3 reviews
1 helpful vote
September 9th, 2021

Wow just when I thought customer service was dead along came chewy. I have been ordering from chewy for a couple of yrs now and yesterday one of my orders was dented up and leaking. I called the easy to see 800 # on the box and told them that 8 cans in one case and cans in another case of wet cat food were smashed and leaking. The young lady on the phone named Jasmine was so nice and apologized at 3 times and she said she would send out replacement cases immediately. Well i actually received them today. Now that's what I'm talking about. If you r a pet owner u are crazy if u don't buy all ur pet products from chewy. They are cheaper or very competitive w everyone else. I am definitely a customer for life. Thank you chewy for bringing customer service back.

Thumbnail of user keishag200
1 review
1 helpful vote
October 15th, 2021

On my first order, a highlighter was missing. I contacted customer service and they gave me a refund no questions asked. The rest of my orders have been perfect! The reason I gave 4 stars is because the shipping is sooo slow. Delivery can take anywhere between 8 to 18 days. My current order will be delivered today. I ordered September 30 so that makes 16 days that it will be for this delivery. Also if you choose the "expedited" shipping they still use DHL and it still takes forever to get your order. It's an okay trade off considering almost everything is a dollar give or take a few cents. Just wanted to warn anyone of what to expect. Doesn't deter me from shopping on missa a one bit.

Thumbnail of user jeannef75
1 review
5 helpful votes
August 12th, 2020

I have only received one order so far. All items were packaged in a lot of foam, so the items arrived unbroken! Yes, shipping takes a long time, but I live outside the US. It took a full month from the date of my order to receipt, so just be very patient. I have placed another order and want to see how long that one takes. However, with the pandemic, I don't expect fast shipping--no big deal. I highly recommend the tracked shipping so you can see the progress if you are overly concerned about the shipping duration.

Thumbnail of user hannahc75
1 review
1 helpful vote
June 20th, 2018

I ordered a brow pencil, blush, liquid lipstick and a beauty sponge and everything came on time. The thing is, I dont have a order number so I wasnt able to track my package. It came in 2 days! Very impressed

Thumbnail of user coco86
1 review
1 helpful vote
November 13th, 2016

I ordered some jewelries from this site in Oct and received it in November. The products are okay but hoping that they can improve in their service.

Thumbnail of user unu
1 review
0 helpful votes
April 14th, 2019

Ordered for delivery in the uk items came within 10 days all seems fine my daughter loves the items.

Thumbnail of user jaimal
1 review
15 helpful votes
June 15th, 2019

Okay. It's a defiante hit or miss with the products. I'm most fond of the brushes from this cite. I made an order from here a few days ago and only now notice all the reviews saying how lots of people didnt get their order. This makes me kind of nervous about my recent order. My recent order is 35$ and to reassure myself, I keep telling myself that people are more likely to notice or say something if they've had a negative experience. Hopefully there's more positivety out there about this cite, but they haven't said anything.

Thumbnail of user noeller1
1 review
4 helpful votes
May 30th, 2016

I ordered 2 concealers the BB Cream, 2 Matte lipsticks and some other trinkets. I have ordered from this company 2 times and they have arrive on time both times. Most of the products were worth $5 at least except the BB Cream, which should've been called Donald Trump Orange. Besides that a very good experience (Also, I'm in the US)

Thumbnail of user alexisp56
2 reviews
49 helpful votes
June 3rd, 2019

I've been a customer since 2016 (US-based) and have always received my items. If an item runs out of stock before it gets to you, as they sell out of certain items super fast, they'll credit you a dollar or whatever amount you spent on that particular item. I will say that shipping time is a lot slower than other online brands, even if you choose the expedited option, I would say typically 10-12 days. Regarding their products, the only makeup I think is reliable is their own AOA brand, and those are typically the products that sell out quickly. If you're looking for foundation, eyeshadow, or mascara, stick to the drugstore. If you want a good deal on liquid lipsticks, concealers, highlighter, and tools, ShopMissA might be for you. Don't bother with the jewelry - you get what you pay for, and if you have sensitive skin like me, you may regret it. Judging by other reviewers, I would say if you're not in the US, don't buy from here, or buy knowing you risk losing your package and your cash.

Thumbnail of user barbrab4
Barbra B.
4 reviews
3 helpful votes
October 20th, 2017

Im on my second order from them. I haven't really had any problems I did send them back some returns in my first order though. I sent back some eyelash because they were to big for me. I wanted a more natural look, emailed them and they agreed. Sent them back got a gift code and I ordered some more stuff. As far as makeup, I love there lipstick! I will be getting coutur from them to see how i like. But like stick and eyebrow powder is great to me.

Thumbnail of user princessn3
1 review
24 helpful votes
April 29th, 2016

I am just curious. I changed the currency to CAD and the total (with shipping) came out to $33. When I checked my bank statement however, it showed $44. Can I please have some more information as to why it charged me an extra $10? Is it the customs? Thank you!

Thumbnail of user lilym24
3 reviews
5 helpful votes
May 8th, 2016

I love this website! So many things to choose from I got my package today and I loved it, the only thing is that I got two items doubled, other than that I'm really happy with my package will be purchasing again from Shop Miss A

Thumbnail of user tammyw26
1 review
1 helpful vote
April 27th, 2016

I placed a order and can't track my package being in Canada that's a bit annoying. Placed a good size order almost $70 my daughter seen the site since and wants me to order her a few items now if I knew what my things looked like or how long it would take I'd probably place another order while this ones in progress. Other than that heard only good things about company even replacing damaged items for some people. This is my first purchase so as of now thats all I can say.

Thumbnail of user michellec115
1 review
15 helpful votes
April 5th, 2016

I have ordered from this site many times and I haven't had any problems with shipping or receiving everything I ordered I do find that the free shipping option can take a little longer but I find that to be true to almost all the site I shop so I either choose the expedited option if I have larger orders and have always received my package with 3-5 days depending on the day of the week I placed my order or standard shipping if I'm not in a hurry to get my package and this option has never taken over a week so far but because this option ships through DHL I have been lucky because they can take forever sometimes I know this from shopping at other sites in the past Ive had packages that were sent from North Carolina go to Maryland bypassing Virginia where I live then come back down to Va go figure Shop Miss A does let you know to check the beginning of your tracking number to tell if your package shipped usps or dhl for us shipping needless to say with mostly everything on the site priced a dollar there are some hit and misses I'm glad to say mostly hits when choosing wisely I have not received any damaged items but I have broken a few items before getting the chance to enjoy them (this happened to a just couple of the jewelry pieces and a fan) and I can say that I could've handled them with a little more care but some super glue or my flat nose pliers remedied this problem I have only had to throw away a pair of earrings that I broke being rough but I have the same issue with other items I've purchased with the same quality at other places the scarfs are one of my favorite items to purchase from this site because I wear head wraps to cover my hair and I have been very pleased with the ones I have and the size overall I am happy with my experience thus far I can't comment on the customer service because I haven't had to contact them yet (crossing fingers to not jinx myself) but I'm hoping that they have read the reviews and made appropriate changes to satisfy all because this day in time every dollar you spend counts inexpensive don't have to be cheaply done so for now I will continue to shop Miss A

Thumbnail of user baikb
ShopMissA R. – Miss A Rep

Thank you so much for shopping with us and for the awesome review Michelle:)

We really appreciate you being a customer and will continue to grow and make adjustments to keep our amazing customers happy:)

Xoxo

Team Miss A

Thumbnail of user lorir33
1 review
4 helpful votes
August 18th, 2015

I got what I wanted in about 2 weeks, it was packaged well in a bag, bubblewrap and foam to make sure nothing was broken upon delivery. They costumer survive was excellent, getting to my question via Facebook in roughly 30min. The only problem I had was that the colors were a bit darker than depicted online, so make sure you order maybe a shade lighter but all I'm all I'm vary pleased with all tge products and the company it self and will order from here again!

Thumbnail of user bj240
1 review
3 helpful votes
August 14th, 2016

I got my stuff in less than two weeks with no problems and I don't see why everyone is complaining. From what I got everything is just fine. I only spent 16$ plus shipping. I would buy from them again if something grabbed my eye again.

Thumbnail of user allym10
1 review
3 helpful votes
September 5th, 2016

Shopped from here the other day and its pretty fun to shop on here. Yeah they might be cheap and shipping might take a little longer then expected. But its great enough to still and keep shopping from here.

Thumbnail of user hollyp10
5 reviews
21 helpful votes
January 14th, 2016

First off the Everything is a Dollar is wrong because there is one line of items that are $5, which would be the charm lockets. Other than that every single other item is NEW and only a dollar. I'm sure a few of these items especially in the cosmetics category would be found in discount stores would be only a few dollars. But its a selection that may be hard for others to find. I found my order was all worth it and am more than satisfied.

The most awesome thing is how much dedication they take to packaging. There were multiple bubble wrapped items, along with a thin foam wrapper. Nothing is coming to you broken. I will order from them again for sure. Especially for locket charms I have not found individual charms like this in any store and hate premade designs.

Service
Value
Shipping
Quality
Thumbnail of user baikb
ShopMissA R. – Miss A Rep

Thank you so much for the review Holly!

We really appreciate you shopping with us, have an awesome day!

Xoxo

Team Miss A

Thumbnail of user bw84
2 reviews
31 helpful votes
April 9th, 2017

I have ordered about five times from Shop Miss A and have been pleased with my experience so far. I live in Australia so I was expecting a very long wait for postage but all of my orders so far have come within 1-2 weeks. For one of my orders the tracking number did not work for six days, when I contacted customer service I got a vague reply but the tracking number started working.
Yes, some of the products aren't great quality but others I absolutely love. The AOA/a2o brand has great and quality products. I did receive one concealer that appeared to be dry, when I inspected the product further the liquid was a thicker consistency and settled to the bottom of the tube.

I think with a concept like this there are bound to be plenty of horror stories circulated about postage and product mishaps but for make-up and accessories at that price it is kind of a given. The only negative thing that I can say is that they have increased the international postage price to $20 USD, meaning that my most recent $48 USD order actually came to about $83 AUD.

Overall I have to say that I like this website a lot and can definitely say that I will continue to use it frequently.

Thumbnail of user wwedqwwl
1 review
4 helpful votes
August 2nd, 2016

Guys im not going to lie people on this site lie and say it was horrible and stuff like that just to make you scared im going to tell you the truth this site is fine i ordered from it and i got my stuff in 2 weeks so calm down this site is a great site, and sometimes when I read the stuff on here it makes me scared when i ordered from pinkqueen.com i was scared because people said it was one of the wrost sites but you know what those are all lies because i looked up missa.com because it's not that popular and all the stuff were 1 star people just do that to freak you out so don't worry

Thumbnail of user bethanyw7
1 review
14 helpful votes
May 26th, 2016

I ordered 4 Kleancolor madly matte lipsticks, 1 liquid eyeliner, an eyelash curler, and a 12 pack of shadow pigments. My order took 2 weeks to arrive, but for the price, that's fine. Especially considering it took a month to get my recent ColourPop order and a month to get my last NYX order. The lipsticks are crazy pigmented and yet somehow creamy. I've yet to try them with a primer, I just put them on my bare lips last night. They look great. The liquid liner is a metallic green and claims to be waterproof. I can't attest to that because I just swiped it over the back of my hand, but I can say it's very pigmented, looks great, and even though I had just put it on, it took some serious effort to wipe off. The eyelash curler is a little rickety but works how it's supposed to, and the pigments are BEAUTIFUL - even prettier in person than on the website. I honestly can't believe this site has gone relatively unnoticed for so long. Obviously the products aren't 5 star highest possible quality, but for a $1 lipstick to be creamy, matte, pigmented, AND smell good? I mean we're all winning, really.

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From the business

Explore your personal styles. Enhance your complete lifestyle. MISS A, world's No. 1 "fast-fashion" retailer, provides an unprecedented selection of today's fashions, always changing and always in style. Visit http://www.ShopMissA.com/

The price formula that is being offered to our customers - "Everything is $1" - lets every MISS A shoppers enjoy a fun and exciting environment to shop and also makes them cherish the moment being in MISS A. It is amusing and welcoming, which allows our customers enjoy their shopping experience at MISS A.

We are living in a world that is changing all around us. It's very fast. So as in the fashion world. To continue to blossom as a growing business over the next years, we must look ahead, understand the trends and changes that will outline our business in the future and move promptly to prepare for what's to come. We must get ready for tomorrow today. Creating a specified long-term destination for our business and individuals is our 2014 mission.

Our vision for MISS A is to become the world's leading fashion brand for all ages. MISS A is striving to meet the demand of every customer who desire to explore innumerous selections of trendy fashion accessories. Building on the company's extraordinary success, a store opening programme will begin in 2014, averaging 25 new stores each year

Company Representative

Thumbnail of user baikb
ShopMissA R.
Typically does not respond to reviews

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