• Shop LC

Shop LC

Overview

Shop LC has a rating of 2.29 stars from 262 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shop LC most frequently mention customer service, credit card, and order number problems. Shop LC ranks 104th among Discount Jewelry sites.

  • Service
    89
  • Value
    55
  • Shipping
    61
  • Returns
    46
  • Quality
    53

Proactively asks for customer feedback

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 5.6%
Positive
1
Neutral
0
Negative
17

Instant Feedback

47
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I am very disappointed and the customer services of late.
How would you rate Shop LC?
Top Positive Review

“Great auction”

Jill B.
12/5/23

I used to spend more time on there than I do now. Which should be taken as good due to the fact that I was winning so many auctions I couldn't afford them all. But if you choose NOT to use the autopsy option, you have 24 hrs to decide to keep the win or let it go and pay nothing, which I LOVE about this site. You can set specific parameters in searching for the items you are interested in both to purchase or bid on. I've won many jewelry auctions, and I do love they're jewelry because the price is always good even if you choose not to go through the auction house. I have found so many useful, neat and beautiful pieces here. If you like the auctions, then you probably already know of them and if not "if you don't know, well now you know".

Top Critical Review

“Horrible”

Cindy G.
1/23/24

Placed an order over 20 days ago. My emails everything has gone unanswered so I finally am able to chat and they tell me they can't find my item. They have NO issues taking your money but have yet to refund or send my items. I've spent hundreds and they literally don't care. I'm so upset I'll literally never shop here again and I'll be sure to tell others not to as well.

Reviews (262)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (89)
Thumbnail of user cindyg879
1 review
1 helpful vote
January 23rd, 2024

Placed an order over 20 days ago. My emails everything has gone unanswered so I finally am able to chat and they tell me they can't find my item. They have NO issues taking your money but have yet to refund or send my items. I've spent hundreds and they literally don't care. I'm so upset I'll literally never shop here again and I'll be sure to tell others not to as well.

Service
Value
Shipping
Returns
Quality
Thumbnail of user daniellej24
Miranda A. – Shop LC Rep

Hello, Happy to help more than happy to assist however we will need your contact information. Could you please provide the order details or your contact details to customerservice@shoplc.com, so we can assist you further.

Thumbnail of user amyg1942
1 review
1 helpful vote
January 5th, 2024

1. The delivery is hit or miss. Sometimes I get what I ordered sometimes I don't.
2. The returns are the same, sometimes I get a refund for an item I didn't get but not always.
3. The wait time for customer service is always longer than 30 minutes.
4. Finally, I have a pending charge on my CC but customer service doesn't have the order number.
What are they doing? Why can't your site work properly? Why can't I talk to anyone? I think that I'm done with ShopLC for good.

Tip for consumers:
The customer service is not very helpful

Products used:
Jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user daniellej24
Miranda A. – Shop LC Rep

Hello, Happy to help more than happy to assist however we will need your contact information. Could you please provide the order details or your contact details to customerservice@shoplc.com, so we can assist you further.

Thumbnail of user nicholasb1121
1 review
3 helpful votes
January 12th, 2024

Let's just be real here, it is run by an Indian gentleman, the favoritism was off the charts, when the system went down or the queue got bad, theyd take everyone out but the fab 5 they liked. I watched the head of the damn call center scream his a$$ off and when the hr lady tried to stop him, he screamed at her. The indian gentleman was there during this and said not a god damn word. The products are cheap discounted jewelry, during performance review i was told, to stop talking to old women who are bored and have nothing to do but spend their money, that's what management thinks of their customers, oh and I was fired for voicing my opinion to my temp agency who employed nothing but ghetto looking people to begin with. So yea, if they treat their call center that bad, the disdain for the customer was "old women who are bored, lonely and have no money" take your business elsewhere to a company who gives a sh*t, because these people are garbage, there's a reason the call center is 98% temps because nobody wants to be screamed at and nobody wants to go into that sh*t show every day.

Tip for consumers:
yea the call center is run by an indian gentleman who cares only for your money. To quote my manager, our clients are "bored lonely old women with nothing but money to burn"

Products used:
none, this is a discount jewelry chain, I worked for them as a temp, I wouldnt let convicts work here, that's how badly this company is run

Service
Value
Shipping
Returns
Quality
Thumbnail of user daniellej24
Miranda A. – Shop LC Rep

Hello, Happy to help more than happy to assist however we will need your contact information. Could you please provide the order details or your contact details to customerservice@shoplc.com, so we can assist you further.

Thumbnail of user timd890
1 review
8 helpful votes
June 19th, 2022

My wife and I have spent thousands and thousands of dollars here but NO MORE! Sent back my return they did not accept it said "heavily used" it was a Vaccum robot that could not go from hardwood floor over a tiny throw rug. We never used it after the test. I'm sure everyone that bought one returned it. Do not shop here! I will reach out to our media here Channel 8 on your side to get a story regarding the lack of returns and holding customers hostage. Only one Star because it would not let me give zero stars

Tip for consumers:
Do not use this company they will not refund your money on bad products!

Products used:
Vaccum

* Shop LC attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user alesiaa14
1 review
1 helpful vote
July 2nd, 2022

May 24th, 2022, I attempted to purchase a pair of earrings priced at $7.99. I was interested because they were made with stain steel which I like and they were cute. June 1,2022, I realized I have not received them, did not receive an email indicating they had shipped nor was I billed for them yet. So I called inquiring about this. I was put on hold a couple of times then the guy on the other end of call stated they could not verify my billing address. He read to me my billing and mailing address (which I'm surprised they already had), I verified that both were correct. He then tells me he would transfer me to someone else that would be able to help. That transfer was to a person's voice mail box where I left my information. I called back today (6/2/22), the guy who answered sounded like the same guy from the day before, he proceeded to go through the same steps. When he was done putting me on hold I finally told him to cancel my order because I have never been treated like this before and I don't need the earrings anyway. They were cheap but cute. I told him that my credit is over 800 (I checked after the call, it's 798, oops) anyway my credit it great and there should not be a problem with my billing and mailing addresses. So whatever is going on is their problem and I don't need to be treated in this matter. I again told him to cancel my order and be done with this and I will continue to shop with QVC and HSN where they know how to treat their customers. SHOPLC, you just lost a potential good customer. I would give zero stars.

Thumbnail of user cyndim70
1 review
2 helpful votes
October 12th, 2022

I have an issue with fraudulent charges to my card. I shopped at slc one day and the next, someone spent $2100. 00. I emailed slc, received an email asking me to leave them feedback, which I did, then my review got flagged. (Elsewhere)
I have seen quite a decline in slc. Shipping problems, QC problems, CS lacking. This company is not organized. One department has absolutely no clue what another does. For instance, hosts often give info that's false.
Be aware that SLC has never really had a clearance. If you pay attention to prices, you know they change daily, sometimes several times a day. They mark things up, then play pricing games on air to make customers think they are getting a deal. It's "All sales final" on clearance. No other shopping network does that.
Instead of fixing things, CS just responds to reviews and tries to clean up the mess another department created.
I've purchased many things I love. It's just that now, you often have to work hard to get what they sold. I have no idea what will happen with my missing $. Buyer beware!

Products used:
I buy mostly jewelry.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rhondab824
1 review
0 helpful votes
August 22nd, 2023

I have ordered approximately $1200 in merchandise from SLC in the past month. I didn't receive one of my items. Called customer service and was told this item would not be replaced. NOT a happy customer. Won't order from here again and will return as much merchandise as possible that I've already received

Tip for consumers:
That lost/undelivered items would not be replaced

Products used:
Jewelry, fashion

Service
Value
Shipping
Returns
Quality
Thumbnail of user nikkic263
1 review
12 helpful votes
July 20th, 2022
Verified purchase

I had bought a set of jewels and they sent me something completely different but expected me to pay shipping to return them, just to receive a different jewel that I didn't order in the first place. I took a break from them but then ordered again hoping it would be different. I never received anything and they only refunded prove of the product but no shipping charges so I basically threw away money for nothing. Never again!

Tip for consumers:
Don't waste your money!

Products used:
Earrings

Service
Value
Shipping
Returns
Quality
Thumbnail of user antoniob331
1 review
0 helpful votes
December 17th, 2022

Shop LC uses some kind of malware that can NOT be cleared on my Android device. Shoplc appears to use deceptive practices.

Thumbnail of user daniellej24
Miranda A. – Shop LC Rep

We can confirm that we do not use malware. In addition, any cookies (regardless of website) require approval from the consumer. We are more than happy to troubleshoot anything we need to of course.

Thumbnail of user kentt32
2 reviews
0 helpful votes
September 9th, 2021
Verified purchase
• Updated review

No problem. All came in great shape. I ordered several clearance items and jewelry.

Reason I chose this business:

The great prices!

I was advised that I would get free shipping with auto...
August 28th, 2021
Verified site experience
• Previous review

I was advised that I would get free shipping with auto pay. I was still charged for shipping.

Reason I chose this business:

I normally enjoy the auctions, but I've gotten charged for shipping on my last two auction orders. That doesn't follow your stated policy.

Thumbnail of user sharonp1525
2 reviews
0 helpful votes
December 9th, 2023

These earrings did not meet my expectations they are so tiny, l am extremely disappointed. They appeared to be larger on TV.

Thumbnail of user daniellej24
Miranda A. – Shop LC Rep

Hello, Happy to help more than happy to assist however we will need your contact information. Could you please provide the order details or your contact details to customerservice@shoplc.com, so we can assist you further.

Thumbnail of user denicew18
1 review
0 helpful votes
October 7th, 2021
Verified purchase
• Updated review

I I did a buy all on 12 strands of beads. There were 4 sets of 3 beautiful tumbled beaded necklaces in each set and they were all quite beautiful. The only problem was one set of 3 had 2 broken strands in the bags and as I tried to pull them out of the pouch beads went everywhere and I mean everywhere… so I am sending that set back. It's a same to because it had the rose quartz strand one I wanted the most and of course one that was broken in the packaging… these are quite lovely beads so I'm not really sure what to say. It won't stop me from shopping at SHOPLC because on the whole my experiences are wonderful!

Reason I chose this business:

Only thing I watch on TV

Exceptional
September 28th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Great Buys!

Thumbnail of user dond508
2 reviews
4 helpful votes
September 12th, 2022

I bought a 14k gold rope necklace, had a 24k pendant on it, necklace broke in middle of rope chain, very cheesy lost pendant. When I sent it back to be repaired, took forever, and then they sent back the same broken necklace without replacing or repairing. Said I filled out form wrong now it's been over a month, still ha e broken worthless necklace, I would tell everyone not to buy necklaces from shop lc, unless they want to loose charms, and pay for a necklace they cannot wear. Thanks for taking my money and wasting it!

Tip for consumers:
Dont

Products used:
A box fan

Value
Shipping
Returns
Quality
Thumbnail of user jillb1017
3 reviews
6 helpful votes
December 5th, 2023

I used to spend more time on there than I do now. Which should be taken as good due to the fact that I was winning so many auctions I couldn't afford them all. But if you choose NOT to use the autopsy option, you have 24 hrs to decide to keep the win or let it go and pay nothing, which I LOVE about this site. You can set specific parameters in searching for the items you are interested in both to purchase or bid on. I've won many jewelry auctions, and I do love they're jewelry because the price is always good even if you choose not to go through the auction house. I have found so many useful, neat and beautiful pieces here. If you like the auctions, then you probably already know of them and if not "if you don't know, well now you know".

Tip for consumers:
There are no refunds on auctions. Once you accept it and pay, it's yours.

Service
Value
Shipping
Returns
Quality
Thumbnail of user daniellej24
Miranda A. – Shop LC Rep

Hello, Happy to help more than happy to assist however we will need your contact information. Could you please provide the order details or your contact details to customerservice@shoplc.com, so we can assist you further.

Thumbnail of user katb101
1 review
21 helpful votes
March 6th, 2021

They show "beauty shots" that makes things look bigger when you receive they are tiny. Sent a Xmas gift of a kids bank with NO insides in it won't return money. Show jewelry that is gorgeous what you receive is a washed out stone with no color. Tell you lowest price then late at night it drops $100 2 nights later dropped another $25. They do it late at night. I feel sorry for those who purchased and were promised "it will never be Lower." Nothing but lies and rip offs.

Tip for consumers:
Do not use this company. They won’t return even $10 on a broken toy they sent me. joke jewelry with no color or has stones fall out of it 2 days later. Shipping takes forever. The 30 day return policy is part of the 12 or more days it took them to send it.

Products used:
Jewelry, kids bank, masks

Service
Value
Shipping
Returns
Quality
Thumbnail of user ivettem26
1 review
3 helpful votes
October 7th, 2020

Bought a ton of jewerly, Russian green emerald rings, supposedly sterling silver, bracelets, all turned. Jewelry is garbage

Thumbnail of user daniellej232
Danielle J. – Shop LC Rep

We do appreciate you sharing your experience as it allows us to continue to improve.

Thumbnail of user jossies
1 review
0 helpful votes
October 9th, 2021
Verified purchase
• Updated review

I love shoplc pricing and their service but their company leaves my packages anywhere, sometimes they just toss them on the porch, I live on a heavy traffic street and my porch is open to passersby. There is a lot of package theft.

Service
I am addicted to the great pricing
October 4th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Love shopping here best deals

Thumbnail of user lynnb1342
1 review
3 helpful votes
August 25th, 2023

To continue my review:
Ring arrives just short of five weeks in our mailbox on a major state route. Why? Lots of money involved in this purchase. Customer service states there was a crawler on screen that said it was preorder. None people, nope, Nadda. Took to two Jewlers. One said
Not worth more than 1/2 my cost. One said at a fancy store or mall, it could be high retail. However, evaluated to NOT be high retail. So should I keep or return?

Tip for consumers:
Apologizes for errors made times 3 promises of 5-10 business days. Customer service states you pre-ordered. I did NOT! Untruths today. Still waiting to hear back

Products used:
What a headache! Will keep you all posted.

Promised contact on two dates. Neither happened. Not getting anywhere and no ring!

Shipping
Thumbnail of user paulac922
2 reviews
1 helpful vote
November 22nd, 2022

Ordered what seemed to be an exceptional deal for gold and 1 ct diamond ring. Received a confirmation email of my order. First of the budget payments was already lending on my cc. Woke up to an email the next morning stating I left it in my cart and not completed. I clicked the link to compete the order. Items aware all gone now it said. I tried tracking with the order number from the confirmation email. Order number not found. I called customer service. Dale looked up my order and assured me that absolutely the order is processing. I would be receiving my ring. He further explains that they recently upgraded their software and many crazy things have been happening. Again he tells me not to worry everything is all in order. Great I tell him have a nice day and goodbye. Later the same day I receive an email that states my order hs been canceled due to high demand and out of stock. The pending charge is already off my cc.
My conclusion is. The deal was in fact too good to be true. It was my very first and last experience with this company. I believe it was a classic bait and hopefully switch tactic. I'm not interested in them anymore after this experience. I wonder if anyone else ordered the fabulous SVVW (Simply Vera, Vera Wang) tri-tone 14k gold ring with 1 carat of diamonds ring on the night of Nov 21,2022 and then on Nov 22 were notified of a cancellation. Beware a shady companies like ShopLC.com

Service
Value
Shipping
Returns
Quality
Thumbnail of user marjanm16
1 review
0 helpful votes
March 29th, 2023

On 03/23/23 I signed up for auto pay for their auctions. I bid on & won 4 items believing they'll be paid for through Auto Pay. The following day, I noticed my items had not been paid for. I contacted SLC's customer service and was assured the auto pay for my items at the next assigned hour and no further action was required! However, 3 days later my winning items weren't pay for and my bids had "expired". I contacted the Customer Service number and spoke to Param who told me I'd have to bid on the items again and hope to have the highest bid to win the items again,

I then signed into "on line" chat to find out if ShopLV kept a record of the on line chats. CS representative Vishal said my account shows that I had called regarding my auto pay status on 03/24 and instructed me to email the item numbers and winning amount to their customer service email and as a "curtesy" they will honor my winning bids for the items IF they are still available!

I am absolutely certain that my winning bids expired because Shop LC wanted to get a higher bid for them.

Please beware if you spend time bidding and winning an auction. Chances are Shop LC will allow your bids to expire and have you bid on them again in order to sell it at a higher price. Such dishonest behavior.,

Tip for consumers:
Beware of ShopLC’s less than honest practices on their rising auctions…You may believe you have won an auction but learn your winning bid expired a few days later.

Products used:
Haven’t received anything yet.

Service
Thumbnail of user pamelap1548
1 review
6 helpful votes
October 11th, 2022
Verified purchase

UPDATE: Shop LC has refunded the amount overcharged on my credit card. It won't apply until next month's bill so I still had to pay the balance on my card rather than risk being charged a month's interest.
Despite sending numerous emails, no one has yet to say anything about charging $2,279.99 for a necklace with a $2,000 tag attached to it.

Don't fall into the hype with this company that they are offering great pricing, at least on the finer jewelry. I recently was watching their live presentation, being told how they were able to get all these beautiful gold closeout deals for amazing pricing & that they would be passing their savings onto the customers. I was a sucker & bought a diamond tennis necklace for $2,279.99. I'm sure you can imagine my disappointment when the necklace arrived, with a tag attached to it, reflecting a price of $2,000! My price was even considered a reduced clearance price & non-returnable which makes the whole purchase totally pathetic. Then to top things off, my credit card has been charged for $454.65 more than it should have been & so far, I am getting nowhere with customer service so will probably have to open a PayPal case to get that straightened out. Needless to say, it has been a nightmare & I honestly wish I had never heard of this company or given them my business. Unless you enjoy fighting with companies, I recommend you avoid this one & save yourself a lot of grief. I don't know how they became so big but customer satisfaction is not something that appears to interest them.

Tip for consumers:
I wish I had read the reviews before dealing with them. While there are some great reviews, there are enough bad ones that I should have avoided the company. While they accept some returns, they don't on clearance items, even though you never get to examine the product until you actually get it. Many items are considered pre-ordered although they don't tell you that until you inquire as to why it hasn't been sent yet, which may not happen for a couple of weeks.

Products used:
jewelry

Thumbnail of user daniellej24
Miranda A. – Shop LC Rep

Hello Pamela thank you for taking the time to leave this review here as well as trust pilot. We have arranged a call with our retention supervisor.

Just following up Pamela and confirming that we did process the refund in question.

Thumbnail of user aa632
1 review
0 helpful votes
November 25th, 2022

Charged twice for 2 rings I ordered and 1 pair of gloves. Items never shipped per my account on shoplc. Shoplc provided me with a tracking number from usps that was for other items. Think twice before ordering from this company.

Tip for consumers:
Do not shop at shoplc

Thumbnail of user daniellej24
Miranda A. – Shop LC Rep

We appreciate the opportunity to work on this. If you still have concerns can you please reach out to danielle.jackson@shoplc.com?

Thumbnail of user madeleinef20
1 review
0 helpful votes
September 13th, 2021
Verified purchase
• Updated review

Hard to make selection as the timer runs out quickly...

polite and comprehensive...

Reason I chose this business:

Just received vegan pocketbook and since other colors ran out on Air, I wanted to get another one... different terms which is why they don't stock sufficient supplies... make money on S&H.

Service
Hard to make selection as the timer runs out quickly...
September 1st, 2021
Verified site experience
• Previous review

Hard to make selection as the timer runs out quickly...

Reason I chose this business:

Just received vegan pocketbook and since other colors ran out on Air, I wanted to get another one.

Thumbnail of user lynnc590
1 review
0 helpful votes
October 20th, 2021
Verified purchase
• Updated review

The chain was not as expected it showed much different on web and did not have lobster claw clasp. Very disappointed returning.

Reason I chose this business:

To get low gold prices

I have shopped way to much because of the great prices...
August 29th, 2021
Verified site experience
• Previous review

I have shopped way to much because of the great prices and merchandise.

Thumbnail of user angelas1800
1 review
0 helpful votes
October 6th, 2021
Verified purchase

Great price and products i canceled an order and still received it even after I received a cancelation confirmation. The product is very nice so I decided to keep it. But in the future honer the cancelation.

Service

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From the business

Shop LC, formerly Liquidation Channel, was originally launched as The Jewelry Channel in 2007. With new approaches and steady business growth, the name evolved to match what we offer to our customers on a daily basis – an opportunity to shop "Low cost."

We bring forth a comprehensive range of exquisite jewelry, stylish accessories, skin care products, home décor, cosmetics and more! You can shop 24/7/365 from the convenience of your home and with an assurance of the Lowest price guarantee.

From cocktail rings and gemstone studded bracelets to scarves and handbags, you'll find it all in amazing designs, styles, shapes, and finishes!

Shop LC believes in bringing a smile to every face by Delivering joy with our products! So, don't wait any longer! Visit Shop LC and enjoy a vast range of exceptional quality products available at an everyday Low cost!

Company Representative

Thumbnail of user daniellej24
Miranda A.
Usually responds not within the first month

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