• Shopiosx

Shopiosx

Overview

Shopiosx has a rating of 3.25 stars from 101 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shopiosx most frequently mention customer service, pro max, and local delivery. Shopiosx ranks 40th among Sell Cell Phone sites.

  • Service
    89
  • Value
    83
  • Shipping
    73
  • Returns
    25
  • Quality
    69

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 63.2%
Positive
48
Neutral
8
Negative
20
106
See all photos

What reviewers want you to know

Positive highlights

  • I seriously think Shopiosx is the bomb for their awesome customer service and how well they handle orders.

Critical highlights

No critical highlights yet

How would you rate Shopiosx?
Top Positive Review

“Great customer service good quality iPhones”

Fred B.
9/20/23

I can say with confidence that ShopiOSx offers exceptional customer service after purchasing an iPhone there. The staff answered all of my questions and made sure I had a good experience. They were knowledgeable and helpful. I received a brand-new, flawless, and exactly as-promised iPhone. Anyone looking for excellent customer service and a top-notch product should check out ShopiOSx, in my opinion.

Top Critical Review

“Cancels order for no reason, false tracking numbers, takes months to even just ship”

Kenechukwu O.
1/2/24

Worst experience ever! Ordered some stuff a month ago and they were just recently cancelled for no reason and one is still processing. A order was "delivered" to another states on the opposite coast and another order was sent without a tracking number. The customer service never responds to my emails again nether does the number given work.

Reviews (101)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (38)
Thumbnail of user plantyrbayless5
1 review
1 helpful vote
September 20th, 2023
Verified purchase

I can say with confidence that ShopiOSx offers exceptional customer service after purchasing an iPhone there. The staff answered all of my questions and made sure I had a good experience. They were knowledgeable and helpful. I received a brand-new, flawless, and exactly as-promised iPhone. Anyone looking for excellent customer service and a top-notch product should check out ShopiOSx, in my opinion.

Tip for consumers:
Paid $289 total with shipping and taxes

Products used:
iPhone 13 pro

Service
Value
Shipping
Quality
Thumbnail of user gstewart58956
1 review
4 helpful votes
July 2nd, 2023

My Google pixel 6 has free shipping. I bought it back in April, and so far, I have not encountered any issues whatsoever. The phone was listed as lightly used, but it looked brand new to me. What's more, I managed to snag this amazing device on sale for just $75. The value for money is incredible. I highly recommend the Google Pixel 6 from ShopiOSx to anyone in need of a reliable and affordable smartphone.

Products used:
Google Pixel 6

Service
Value
Shipping
Quality
Thumbnail of user myaorellana99
1 review
5 helpful votes
May 26th, 2023
Verified purchase

I was hesitant about ordering my iPhone XR from this company due to a few bad reviews. I decided to take a chance and so glad I did! The iphone XR arrived in perfect condition with only a few minor scratches and the shipping was free! Plus, their customer service team is based in Menlo Park, so my inquiries were answered quickly. Overall, it was an amazing experience and would highly recommend them!

Products used:
iPhone XR

Service
Value
Shipping
Returns
Quality
Thumbnail of user preemeem5923
1 review
1 helpful vote
September 13th, 2023

So, I ordered an iPhone 11 from ShopiOSx and they shipped it in just 2 days! It got delivered straight to my store and the support team was super cool. English ain't my first language, but they translated everything for me and helped me out. I gotta say, I definitely recommend this store for anyone looking to cop some tech gear.

Tip for consumers:
iPhone had 86% battery

Products used:
Customer service is helpful

Service
Value
Shipping
Quality
Thumbnail of user kjonunkwo
1 review
1 helpful vote
January 2nd, 2024

Worst experience ever! Ordered some stuff a month ago and they were just recently cancelled for no reason and one is still processing. A order was "delivered" to another states on the opposite coast and another order was sent without a tracking number. The customer service never responds to my emails again nether does the number given work.

Thumbnail of user nathanb1041
1 review
1 helpful vote
January 26th, 2024

My order took two weeks to ship. It shipped to halfway across the world to Japan and I'm in America. They haven't answered any emails at all. It seems like a scam.

Products used:
Meta Quest 3

Service
Shipping
Thumbnail of user lyrivsgoopgre5
1 review
0 helpful votes
July 23rd, 2023

Shopiosx shipping was incredibly fast and the fact that it was free through FedEx was a bonus. When my iPad 10 arrived, I discovered that it was not only authentic but also came in its original Apple box (pictures included). The attention to detail was evident as they even included bubble wrap in the packaging to ensure maximum protection during transit. I couldn't be happier with my purchase and would highly recommend ShopiOSx for their exceptional products and excellent service. Definitely deserving of 5 stars!

Products used:
iPad 10th Generation

Service
Value
Shipping
Quality
Thumbnail of user jortega122
1 review
1 helpful vote
November 2nd, 2023

They gave me a fake tracking ID, customer service doesn't work. No way to reach them. It's all a scam don't buy from them.

Tip for consumers:
It's a scam

Products used:
iPhone 13 pro max

Service
Value
Shipping
Returns
Quality
Thumbnail of user villinesv
Villines V. – Shopiosx Rep

Dear Unverified Reviewer,
Thank you for taking the time to share your thoughts. We regret to inform you that, without a verified order number or ID, we are unable to investigate your complaint further. As a responsible e-commerce business that has been serving customers since 2019, we uphold the highest standards of integrity, and we vehemently deny any attempt to mislead, defraud, or scam our valued customers.

We encourage you to visit our website, ShopiOSx.com/legit to learn more about our commitment to transparency and customer satisfaction. You will find detailed information about our business practices, including our customer service hours and our contact information.

In case you have any urgent concerns during holiday hours, please don't hesitate to call us at 844-307-7550, email us at sales@shopiosx.com, or utilize our live chat option.
For general inquiries, our help center at ShopiOSx.helpsite.com is readily available to assist you. We take pride in resolving issues promptly and offering exceptional customer support.

Once again, we would like to emphasize that your experience does not align with our average customer's journey. We appreciate your understanding, and we remain committed to providing the best service possible.
Sincerely,
The ShopiOSx Team

Thumbnail of user hagsds5934
1 review
0 helpful votes
August 9th, 2023

Although I'm unsure if the damage occurred during shipping or not, I am confident that ShopiOSx will address this issue efficiently. The screen powers on without any problems, but the glass damage is a bit too much for my liking. Rest assured, I will update my review once I receive my exchanged iPad Air 5. Based on their customer service so far, I trust that ShopiOSx will provide a satisfactory resolution to this matter.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tomoinsok56
1 review
1 helpful vote
June 30th, 2023

While I appreciate that ShopiOSx offers a friendly customer service experience and pays promptly through PayPal, I find it concerning that the inspection process took a lengthy 7 days. Additionally, the lack of a tracking system on their website is inconvenient and forces customers to rely on email communication with specific individuals like Jessica. Although they did offer a higher payout compared to Gazelle, it's important to consider whether the longer wait time and limited tracking options are worth the extra $200.

Service
Shipping
Returns
Thumbnail of user gabbiew4
1 review
1 helpful vote
October 9th, 2023
Verified purchase

I know this site seems sketch, and there is a possibility that all the reviews for this website are bought. I decided to give it a try anyway, I ordered an Iphone 13 pro max, even paid for shipping protection, and for priority shipping. The phone never arrived on time so they gave me my priority shipping back to me in credit (Cool) but then it was shipped to a whole different address in a whole different state. I contacted customer service but they're so hard to get into contact with. Yet, even if they do contact you nothing gets resolved. I don't ever recommend buying from this site its all a scam. I hope I can prevent someone else falling for this facade website. 0/5 if i could put it.

Products used:
I never received any products

Service
Value
Shipping
Returns
Quality
Thumbnail of user villinesv
Villines V. – Shopiosx Rep

Hi Gabbie,
Firstly, I'm sorry to hear that you experienced an issue with your order delivery. I would like to emphasize that we are a reputable online reseller and buyer company based in California. We pride ourselves on our commitment to transparency and reliability, and we would never attempt to mislead or misinform our customers.

Based on our records, the address we have on file for you is 13610 Lemoli Avenue, apt B Hawthorne, California 90250, United States. According to our shipping provider, UPS, your order was successfully delivered to this address. We also have a packing slip on file that clearly indicates this delivery address.

However, we understand that issues can occasionally arise, and we want to rectify this situation for you. It doesn't currently show that you have any active support tickets, so we kindly ask you to please reach out to our team by email, live chat, or phone. Request to speak with an operator, and our dedicated team will be more than happy to assist you and arrange for a re-delivery.

Once again, we apologize for any inconvenience caused and appreciate your understanding. We value your satisfaction as our customer, and we are committed to resolving this matter promptly and to your satisfaction.

Thank you!

Best regards,
The ShopiOSx Team

Thumbnail of user yakuza69003
1 review
0 helpful votes
July 27th, 2023

I ordered a Google Pixel 7 in obsidian color with 128GB storage from ShopiOSx. The delivery arrived on time via UPS, but to my disappointment, the box had a massive gash. I had to reach out to their customer support for assistance. Although I appreciate their effort in resolving the issue by offering me a $100 gift card for the damaged packaging, I can only give them three stars as the overall experience was marred by this mishap. On a positive note, I must mention that there was no damage whatsoever to the Google Pixel phone itself.

Products used:
Google Pixel 7 Obsidian Color 128GB

Service
Value
Shipping
Quality
Thumbnail of user 396364
1 review
4 helpful votes
July 31st, 2023

They sent me the wrong tracking number. The processing already took a suspicious amount of time so I was getting anxious if they would ever ship it. But to my surprise, they finally did ship it! But Alas! It was a fake tracking number. I wasted close to $200 in purchases on this site. Now I know for sure it's a scam and it's never going to arrive. Someone should file a lawsuit against this company. For reference, this is the tracking number they gave me: 6A*******992 via FedEx

Tip for consumers:
Why would a legitimate company feel the need to accidentally mess up a tracking number? Plus their chatbot never responds so it's useless trying to reach out for customer support.

Products used:
None cause I got nothing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikeyc28
1 review
8 helpful votes
January 20th, 2023
Verified purchase

I'm so disappointed with ShopiOSx.com. I bought a Nintendo Switch online and their shipping costs were outrageous - cancelling out any discount that I got. Even worse, they don't have any brick and mortar stores near me, making it impossible to just go to the store and buy it there. The whole experience has been incredibly frustrating and I wouldn't recommend them to anyone.

Tip for consumers:
Shipping process and surcharge is way too high. Avoid this store.

Products used:
Nintendo switch OLED

Service
Value
Shipping
Returns
Quality
Thumbnail of user wykiajohnsonruo
1 review
0 helpful votes
July 13th, 2023

Aiden who works at Shopiosx saved the day by helping me update my order's address. He was super cool, knew everything about what he was doing, and made the whole thing super easy. Thanks to Aiden, my order will be at my house in Atlanta by Friday. It's crazy how fast they got it all together and shipped it from their warehouse in Menlo Park, CA. I seriously think Shopiosx is the bomb for their awesome customer service and how well they handle orders. A big shoutout to Aiden and the whole team!

Tip for consumers:
Contacted their customer service through live chat and email

Service
Value
Shipping
Quality
Thumbnail of user manteekulo5494
1 review
0 helpful votes
October 10th, 2023

My iPhone 15 got delivered yesterday with USPS I'm so happy! I ordered the pink color Shopiosx site said it was going to take 21 business days to ship but it shipped on Friday with overnight. Legit! Real! They have authentic iPhone 15. I posted a photo with my review I'm so thankful for these people I recommend this store if you need a new iPhone or anything Shopiosx is the best

Tip for consumers:
They have legit iPhone 15s!!!

Products used:
iPhone 15 Pink color 256GB

Service
Value
Shipping
Quality
Thumbnail of user kc248542
1 review
0 helpful votes
October 10th, 2023
Verified purchase

I had the opportunity to pre-order a 3 in 1 gaming bundle from Shopiosx back in July, and although it was initially disappointing that the item was out of stock, I must say that the customer support team at Shopiosx was incredibly helpful throughout the entire shipping process. They responded to my emails and calls and provided me with constant updates on the status of my order. Finally, last week, I received the long-awaited shipping information and today, my gaming bundle is out for delivery by UPS. While it did require some patience due to the pre-order nature of my purchase, I can confidently say that Shopiosx's customer support made the waiting process much more bearable.

Products used:
3 in 1 gaming bundle

Service
Value
Shipping
Thumbnail of user jazlynnn1
1 review
5 helpful votes
January 27th, 2023

I ordered a new iPhone 14 plus from them and it arrived factory unlocked, but the wrong color. However, their customer service was incredibly helpful and accommodating - they immediately sent me out the right color without any additional charges. The delivery was also lightning fast and I paid securely through PayPal. Highly recommend this store!

Tip for consumers:
Exchange process is easy

Products used:
iPhone 14 Plus

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesb6713
2 reviews
0 helpful votes
April 17th, 2023

Shopiosx is a scam. I purchased an oculus and it was supposed to be delivered with next day shipping and it never came. It is never going to come and that's pretty clear, I can't get in contact with anyone from the support team and I can't get a refund, I'm going to leave bad reviews on every website I can. This has been a horrible experience.

Products used:
Never received anything.

Service
Value
Shipping
Returns
Quality
Thumbnail of user saneensadisowoer
1 review
7 helpful votes
April 1st, 2023

I recently tried to log into Shopiosx.com and had a lot of trouble. My login link sent to my email expired and I was unable to get help logging in. I reached out to customer service multiple times but was unable to get anyone on the phone during the week. This left me feeling frustrated and helpless, they are on the west coast and have no locations near me.

Tip for consumers:
Want to change the email on my account

Products used:
Online login portal

Service
Value
Thumbnail of user manolott590
1 review
1 helpful vote
June 24th, 2023

I brought an iPhone 11 from shopiOSx around Christmas. After a few months of use, my phone is still working perfectly fine and has a 100% battery health. I paid an extra $20 for shipping through USPS, the phone arrived within a week. The clear case that was sent with it did get dirty, but everything else was in great condition.

Products used:
iPhone 11

Service
Value
Shipping
Quality
Thumbnail of user wilcoxleslie56
1 review
2 helpful votes
July 3rd, 2023

I purchased an iPhone 13 Pro Max wholesale order from Shopiosx on 5/28, it shipped on 6/16. The phones arrived in pristine condition, with no signs of prior use and a battery health of 100%. The brightness was set to the default level, ensuring a perfect viewing experience right out of the box. Although the shipping cost me an extra $100 for delivery to Albuquerque, it was definitely worth it. Not only did my package arrive quickly and securely, but my customers have yet to complain about anything.

Products used:
20x iPhone 13 Pro Max graphite

Service
Value
Shipping
Quality
Thumbnail of user wyattholeen4
1 review
14 helpful votes
April 25th, 2023

I was really excited to order my Oculus Quest 2 from Shopiosx.com after reading some good reviews, but unfortunately it caused me to suffer from motion sickness and I had to return it. It's a shame because the product and customer service/store itself seemed great, but their quality control needs improvement.

Tip for consumers:
Shipping is expensive too

Products used:
I bought the oculus quest 2 and it xaused me to get dizzy and spin out

Service
Value
Shipping
Returns
Quality
Thumbnail of user journeeanderson55
1 review
1 helpful vote
July 18th, 2023

I used the buyback program at ShopiOSx to sell my Samsung S21 and I had some concerns about receiving payment. After contacting them, they informed me that the inspection process would take approximately 7 days, followed by another 7 days for payment processing. I received the payment on PayPal yesterday currently, their only payout option is PayPal. ShopiOSx inspection team deducted $40 due to some cracks on the phone I sold.

Products used:
Buyback program seller Samsung s21

Service
Value
Returns
Thumbnail of user kyatsyoonfet4699
1 review
0 helpful votes
July 25th, 2023

The driver was incredibly kind and even followed my specific delivery instructions in Spanish, which was a nice touch. I was impressed by the efficiency of the delivery as well - my iPad Air 5, still in its Apple box, arrived in just 30 minutes from Hyde Park Chicago to my new city Chicago. Although I had to contact my carrier for the setup process, the overall experience with ShopiOSx's local delivery service was fantastic.

Products used:
iPad Air 5

Service
Value
Shipping
Quality

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From the business

We are a 5-year old wholesale resale electronics business based in Silicon Valley. Dedicated to bringing you top tier quality, value and assurance.

Business History

We originated in 2017, started by Jessica & Adam Villines — ShopiOSx originally started as a campus based business and since then have expanded to over 20 locations in the U.S.

Company Representative

Thumbnail of user villinesv
Villines V.
Jessica & Adam Villines
Typically responds within 4 days
Since our inception, we have grown to a public corporate business with over 5+ locations. Jessica and Adam have been working closely with intertech ltd. for over a year and they have provided us with nothing but the best service. Our owner, Jessica, has a degree in computer science and 10+ years of sales experience. Adam is an excellent leader and has helped our company grow exponentially over the past few years.

How do I know I can trust these reviews about Shopiosx?

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