• Shopify

Shopify

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Shopify has a rating of 2.02 stars from 124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shopify most frequently mention customer service, and credit card problems. Shopify ranks 342nd among Ecommerce Tools sites.

  • Service
    48
  • Value
    44
  • Shipping
    24
  • Returns
    25
  • Quality
    39
Positive reviews (last 12 months): 4.8%
Positive
2
Neutral
0
Negative
40
42
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • There is no direct number to contact for customer service so in order to speak with someone you have to chat.
How would you rate Shopify?
Top Positive Review

“Empowering E-commerce with Shopify”

पपीता म.
4/23/24

Shopify has been instrumental in helping me launch and grow my e-commerce business. The platform's user-friendly interface, customizable templates, and robust features make it easy to create and manage a professional online store. I appreciate Shopify's comprehensive suite of tools, including inventory management, order processing, and marketing solutions, which streamline operations and drive sales. Moreover, the platform's integration with third-party apps and services enhances functionality and scalability. With Shopify, I have everything I need to succeed in the competitive world of e-commerce, and I'm grateful for the support and resources it provides to help me achieve my business goals.

Top Critical Review

“They keep putting my payouts on hold so I can't access my money.”

Justin P.
4/9/24

They keep putting my payouts on hold with no explanation. This is the second time, and it has been nearly 4 weeks with no reason given. They have a web-based customer support system that seems to just be a buffer so you can't speak to anyone directly, they only tell you that your issue is being handled with their highly trained specialists. It has caused me, and my family great harm and difficulties and I doubt I'll be able to stay open. My customers blame me for stealing money, when I can't use the money, they paid to fulfill their orders. This has been a very bad experience.

Reviews (124)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (22)
Thumbnail of user montallomy
5 reviews
0 helpful votes
January 3rd, 2024

Shopify facilitates interaction between the seller and the end customer. It's an amazing resource for small businesses to grow their client base within a short period of time.
But of course you have to make a decent product first.

Thumbnail of user jja30
0 reviews
3 helpful votes
June 23rd, 2022

They are strict with their policies but they listen to merchants too.

I have been using the Shopify platform for my and my client's businesses for 7 years already. I've seen a lot of improvements since then. Obviously, customer support isn't consistent. I had my own amazing support experience and some really bad experience and that's not enough to give them a negative review.

I personally know other business owners internationally and locally who use Shopify and don't have issues with the platform. Maybe we're lucky, but that's my experience with this company.

Tip for consumers:
If you have time, research a lot before signing up. Creating your own website by yourself is difficult. If you have money to burn, hire a freelancer with positive reviews or someone you can trust even without a portfolio. After launching your website, marketing is where you'll have to spend a lot of money.

So, I recommend that you skill up so you don't get scammed by developers and agencies. And you won't waste money testing on a lot of things on paid ads.

Products used:
Shopify basic plan

Service
Value
Quality
Thumbnail of user dylane19
4 reviews
7 helpful votes
May 23rd, 2020

I have created multiple stores for people as well as my own shop and I have had no problems. They have been updating the company for all the years Ive been present. I seen some bad reviews saying they "bought bad stuff from shopify"? I think they mean they discovered a bad store owner that uses shopify for their web hosting services. Shopify is not in charge of sales or sending any of your items. But for anyone looking to sell products this is a great start

Thumbnail of user tayj5
1 review
1 helpful vote
August 20th, 2020

CJ is an amazing platform with customer centred service. Highly recommend. We are listing all the products from cj and Thanks to my agent Jarvan for your ongoing support.

Thumbnail of user ghariharang
1 review
0 helpful votes
July 19th, 2021

Thanku sooooo much
This website is so good
Thanku im from tamilnadu
And thank ti ytpals
My youtube channel: hariharan creation

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianr491
2 reviews
0 helpful votes
September 18th, 2019

I use Shopify to build a few of my online stores and like their platform. It's very easy to use, they have nice templates, and also great customer service.

Thumbnail of user mikep268
8 reviews
1 helpful vote
February 2nd, 2018

We have used Shopify for a long time and we have had a great experience with their platform because there is so much room for expandabilty!

Thumbnail of user davek60
8 reviews
7 helpful votes
December 11th, 2015

Not sure why there is all this Shopify hate here since i've used them more then once and they have always been amazing.
The best thing about them is the free ebay importer - and I love the new buy buttons, since for $9 a month you can sell on any site. I haven't needed much support but the fews times i've contacted them they have been fast in responding.
Highly recommend them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianaw63
3 reviews
10 helpful votes
March 7th, 2017

Simple secrets of locating overseas wholesale suppliers, drop shipping and manufacturers, importing goods and selling them for a good profit. Check out the link below

Tip for consumers:
GOO.GL/3C971R

Thumbnail of user nancyp109
4 reviews
5 helpful votes
March 29th, 2017

Building a website was impossible for me. Terrifying actually. Just when I thought I was all set there would be something else needed for the site. I would have to again expand my learning curve. I was introduced to Shopify. They are so-o-o- helpful. They have applications that all the others do not have that help promote your site, build your site and covers all things that are needed. Any thing you are stuck with and do not understand they will help you personally 24 hrs. Per day.

Thumbnail of user brandonw15
11 reviews
8 helpful votes
December 9th, 2012

LOVE LOVE LOVE shopify!
The only downfall, is the price... it's a bit up their, but honestly worth it. If you're ready to upgrade your business, shopify is the next step. Their blog is also amazing and full of educational posts, as well as their forums! Great community, awesome staff. (cut my plan in HALF when we had a rough time, not it's cut by %15 since I'm doing better) Love them. Always improving the way you can present yourself to customers.

:) 5 stars!

Thumbnail of user surajmishra8306456121
26 reviews
0 helpful votes
April 23rd, 2024

Shopify has been instrumental in helping me launch and grow my e-commerce business. The platform's user-friendly interface, customizable templates, and robust features make it easy to create and manage a professional online store. I appreciate Shopify's comprehensive suite of tools, including inventory management, order processing, and marketing solutions, which streamline operations and drive sales. Moreover, the platform's integration with third-party apps and services enhances functionality and scalability. With Shopify, I have everything I need to succeed in the competitive world of e-commerce, and I'm grateful for the support and resources it provides to help me achieve my business goals.

17 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

We? ۪re not just an ecommerce software, Shopify is the best ecommerce platform that has everything you need to sell online, on social media, or in person.

How do I know I can trust these reviews about Shopify?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Shopify?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business