• Shopify

Shopify

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Overview

Shopify has a rating of 2.02 stars from 124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shopify most frequently mention customer service, and credit card problems. Shopify ranks 342nd among Ecommerce Tools sites.

  • Service
    48
  • Value
    44
  • Shipping
    24
  • Returns
    25
  • Quality
    39
Positive reviews (last 12 months): 4.8%
Positive
2
Neutral
0
Negative
40
42
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • There is no direct number to contact for customer service so in order to speak with someone you have to chat.
How would you rate Shopify?
Top Positive Review

“Empowering E-commerce with Shopify”

पपीता म.
4/23/24

Shopify has been instrumental in helping me launch and grow my e-commerce business. The platform's user-friendly interface, customizable templates, and robust features make it easy to create and manage a professional online store. I appreciate Shopify's comprehensive suite of tools, including inventory management, order processing, and marketing solutions, which streamline operations and drive sales. Moreover, the platform's integration with third-party apps and services enhances functionality and scalability. With Shopify, I have everything I need to succeed in the competitive world of e-commerce, and I'm grateful for the support and resources it provides to help me achieve my business goals.

Top Critical Review

“They keep putting my payouts on hold so I can't access my money.”

Justin P.
4/9/24

They keep putting my payouts on hold with no explanation. This is the second time, and it has been nearly 4 weeks with no reason given. They have a web-based customer support system that seems to just be a buffer so you can't speak to anyone directly, they only tell you that your issue is being handled with their highly trained specialists. It has caused me, and my family great harm and difficulties and I doubt I'll be able to stay open. My customers blame me for stealing money, when I can't use the money, they paid to fulfill their orders. This has been a very bad experience.

Reviews (124)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (22)
Thumbnail of user evaw170
1 review
1 helpful vote
January 25th, 2022

I have been using it for a while, I have made really good projects on different freelancing platform and the whole thing is good.
There are certain aspects that need improvement but it's not a big deal I think.

Thumbnail of user bradleyh278
5 reviews
1 helpful vote
July 3rd, 2022

The builder is intuitive and there are some powerful backend features to help with selling. However it's expensive to add apps and plugins. My monthly fees are around $300.

Tip for consumers:
Woocommerce is more flexible and cheaper but has a steeper learning curve

Products used:
E-commerce platform

Service
Value
Quality
Thumbnail of user timilehinj
6 reviews
10 helpful votes
July 26th, 2020

This can help you show the world what you sell in easy steps. It has got super easy-to-use interface and settings. If you however not willing to spend to keep your products up just stay away!

Thumbnail of user oscarh38
2 reviews
5 helpful votes
March 21st, 2019

Opened a store on here and being that I'm not really technical or web saavy. Found it easy to navigate and pretty straightforward and mostly simple. I really liked that I went and found a guy to do the aesthetics and I'm up and running. Would recommend
To anyone trying to make a side hustle or grow a legit biz.

Thumbnail of user richardc284
7 reviews
31 helpful votes
April 1st, 2018

OK, you have see the advertisements and heard on the hoopla... OPEN YOUR OWN SHOPIFY STORE! So now what. Now I can right a book on the negative and the positive on this but here is a short short summary of both. First the negative side, Its drop shipping... you will have suppliers who don't ship as fast as you like so you will have problems with a customer or two because of it, you are NOT in control remember that once you place an order its in their hands. Oberlo is the system they use ( they own Shopify) but doesn't matter they run things, Oberlo I guess gets a taste of all you buy through them... and let me put it this way you have a lot to learn so get ready. Even building your store is a task, also. DON"T GO GANG BUSTERS TAKE IT EASY a little product at a time... Now the Positive side. Its a great side line for making a few extra bucks, they have GURU's who you can text or call any time and they know their stuff and they can help you on any matter.and here is some great advise they have a section where you can go and buy an existing store or a template already made up and I advise you do this
Now this was just a little taste. I wish you luck thanks Rich. debbiedapparel2.com

17 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

We? ۪re not just an ecommerce software, Shopify is the best ecommerce platform that has everything you need to sell online, on social media, or in person.

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