• Babe Cosmetics

Babe Cosmetics

Overview

Babe Cosmetics has a rating of 2.65 stars from 481 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Babe Cosmetics most frequently mention customer service, free box, and full price problems. Babe Cosmetics ranks 337th among Cosmetics sites.

  • Service
    37
  • Value
    38
  • Shipping
    38
  • Returns
    32
  • Quality
    38
124
See all photos

What reviewers want you to know

Positive highlights

  • YET I HAVE NOT HAD WAYS TO SEE THE BOX BUT THE CUSTOMER SERVICE IS THE SITE ARE FANTASTIC.
  • I am on my second month with babe box and so far I absolutely love it.

Critical highlights

  • Without my approval on order #1001288219 signed me up for some subscription box.
  • No phone number to call, just we're sorry give us more time to ship emails but it never happens!
How would you rate Babe Cosmetics?
Top Positive Review

“Amazing”

Aelira C.
12/1/21

Not sure why everyone has written such bad reviews… though I never received my free box, every one I have received after that has been amazing. I pay around $50 AUD a month and usually get between $100-200 worth of products. I have received skincare that I researched and is worth in the $100s. Not sure how anyone is complaining. Below is my most recent box with an $80 set of all natural ingredient lipsticks 10/10 recommend.

Top Critical Review

“SCAM”

emily r.
8/27/21

This company is a scam. Charged for 3 boxes, never received a single one. Sent at least 10 emails, either no response or a generic email that gives nothing away. No time to contact the police and chase up refunds anymore, Iv spent months trying. They clearly rely on this. Can't believe a scam is so highly advertised and real seeming… never thought I'd ever fall for a scam, furious and ashamed

Reviews (481)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (84) subscription box (30) phone number (16) babe box (39)
Thumbnail of user jovanas2
2 reviews
2 helpful votes
February 1st, 2022
Verified purchase

Got 2 charges and 0 boxes. Customer support is the worst in the market. Complete scam, do not order!

Tip for consumers:
Do not order the best decision you can make

Products used:
I didn’t receive them

Service
Value
Shipping
Returns
Quality
Thumbnail of user emilyr729
1 review
2 helpful votes
August 27th, 2021
Verified purchase

This company is a scam.

Charged for 3 boxes, never received a single one.

Sent at least 10 emails, either no response or a generic email that gives nothing away.

No time to contact the police and chase up refunds anymore, Iv spent months trying. They clearly rely on this.

Can't believe a scam is so highly advertised and real seeming… never thought I'd ever fall for a scam, furious and ashamed

Thumbnail of user laurenc486
1 review
0 helpful votes
December 17th, 2020

I'm so excited with my BABEBOX I loved all the makeup and skincare products I recieved! They're all cruelty free and I recieved two mystery items at 9.99 with my first month of a free box! I can't wait for next month this is worth it!

Tip for consumers:
Use your points on the website to get discounts on future purchases!

Products used:
First month of free box but you have to pay 6.95 for shipping and two mystery items for 9.99 plus continuing my subscription for 29.99 month

Service
Value
Shipping
Quality
Thumbnail of user sohailg2
3 reviews
1 helpful vote
September 9th, 2021

3 months after my beloved pet crossed the rainbow bridge, I asked how long a very expensive bag of food would last, and without asking, was issued an immediate refund ($65 for 17lb bag). The following day Crystal my csr, had flowers delivered to me in condolences for Bella. It was extremely moving that she went out of her way to show they truly care about our pets and not just all the money we spend.

Thumbnail of user sarahh725
1 review
19 helpful votes
March 2nd, 2020

After u receive or first free box they send u another box immediately and charge u for it. They won't let u cancel it it's in there policy I suggest if u ordered a box to just shut ur card off or notify ur bank. And the products are cheaply made and horrible I would never pay for this junk! I wasn't able to get a refund after talking to two different ppl and being put on hold for about 20 minutes. I would give them ZERO stars if I could.

Thumbnail of user victorias343
1 review
19 helpful votes
March 25th, 2020

Don't waste your money! Babe cosmetics can't seem to get anything right! From the quality of the products I received in the box I ordered to the responses from their customer service representatives, they need to start fresh and rethink their entire business model! Their billing department can't even enter the proper charges when processing a charge!

If you want a good monthly box that's worth the money, go with boxycharm or ipsy!

If you enjoy being disappointed, called stupid when you're trying to clarify mistakes in THEIR billing or just like to throw money away, then BabeBox has you covered!

Tip for consumers:
DON'T!!! BUY!!! BABE COSMETICS!!! THEY!!! ARE!!! TRASH!!!

Products used:
None!!! The hand cream was chalky, the lipstick smeared off immediately, I don't use false lashes so the one (1) set they sent were useless (and when I gave them to a gf who does use them she said they were trash!!!) and so the tube of glue was useless as well and the cream makeup was crap!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenit2
1 review
0 helpful votes
April 2nd, 2019

The boxes and products are amazing and worth 4 times what you're paying.
Unfortunately, while dealing with customer service, it was so bad and such a horrible experience I cancelled.
The second person I dealt with was the best but the damage from the first rep. Was already done.
Wish I had gotten him first.
Great products and great prices are nothing when your customer service people are rude and unappreciative of your business.
The business you pay their salaries with.
Just very disappointing.

Also free shipping is a must. No one wants to pay shipping especially on a subscription.
At least split the cost with us and raise the monthly rate by $3.50. I don't pay shipping with any others.

Thumbnail of user annak259
1 review
1 helpful vote
February 20th, 2019

It's frustrating that they don't tell you that you have to pay full price for the second box. Also, it took 12 days for them to process my order instead of 4, and I got no notice it was delayed. I emailed support to see what was going on (I didn't know if there was a product that was back-ordered) and I was told I was just going to have to wait. The only decent response was when I asked them if I could cancel all of my boxes (including the first month which hadn't shipped yet) to which they basically said no. We'll see if it's worth the hassle when it gets here.

Thumbnail of user tonyas249
1 review
1 helpful vote
September 16th, 2021

I don't even remember purchasing this box. Apparently, you get the first box free and just pay shipping. As soon as I realized that my bank was charged almost $20 for shipping I emailed them and tried to cancel. They replied and said I had to pay for 3 months of boxes or I would incur a cancelation fee! Do not buy anything from these scammers!

Thumbnail of user maggiem221
1 review
2 helpful votes
August 2nd, 2020

I ordered my box on Jul11 and didn't receive anything and it's still unfulfilled, I then got charged for my 1st full payment box on 01 Aug. I immediately contacted Jessica from BabeBox and got a response literally saying "No". I asked them how they expect me to uphold my side of the agreement with payment for them to not uphold theirs. Both shipments as still unfulfilled and they have my money for both. See below for proof. This is ridiculous and a scam.

Thumbnail of user maryf2452
1 review
1 helpful vote
August 4th, 2022

OMGSH! They lie, rip your debit card off and then you cannot cancel because they have zero ways to contact! BUT I FOUND ONE WAY THAT WORKS! EMAIL THIS ADDRESS: billing@
*******@babecosmetics.com
You will get what you want to say read by a human! To not get continued charges the only way is to contact your bank and get a new card issued and asap! Because they've billed my card FOUR TIMES IN TWO WEEKS! BE SAFE! BEWARE! DONT USE BABE COSMETICS! THEY ARE SCAMMERS!

Tip for consumers:
BEWARE OF YOUR DEBIT CARD GETTING RIPPED OFF! DO NOT GET THE TRIAL, IT'S A SETUP!

Products used:
Zero, none, zilch, nada! Tried to return.

Thumbnail of user jenyag
1 review
14 helpful votes
June 10th, 2020

So it's been a month... they charged me twice even though I haven't received anything yet. So as far as the product goes - I have no clue... however... its been shipped about a month ago, and has been "in transit" ever since. I don't know about you, but there is no way in hell I'd put something on my skin that's been boiling in there... in this heat... for a month... so it will most likely go strait to the trash bin anyway This is the absolute worst subscription box experience I've ever had.

Thumbnail of user kathyc1263
1 review
1 helpful vote
October 14th, 2022

STAY AWAY! I have emailed them 3 times, they don't respond. The phone number says they are not taking calls "at this time" The only way to stop them from billing you is contact your bank! Grrrrr

Service
Value
Shipping
Quality
Thumbnail of user lindaw1863
1 review
1 helpful vote
May 24th, 2021

I ordered a free box from babe, paid shipping and ordered 2 bonus items for a extra $9.99 I never got, I complained 2 times, didn't get anywhere, so cancelled my credit card and got new card to stop future ordering. I said when I ordered to skip a month and they tried to charge my card a second time before sending the 2 items they said they are not sending..

Tip for consumers:
Don't order anything from them, there are other better cosmetic subscriptions

Products used:
Have not used anything yet?

Service
Value
Shipping
Returns
Quality
Thumbnail of user aelirac
1 review
0 helpful votes
December 1st, 2021

Not sure why everyone has written such bad reviews… though I never received my free box, every one I have received after that has been amazing. I pay around $50 AUD a month and usually get between $100-200 worth of products. I have received skincare that I researched and is worth in the $100s. Not sure how anyone is complaining.
Below is my most recent box with an $80 set of all natural ingredient lipsticks 10/10 recommend.

Service
Value
Shipping
Quality
Thumbnail of user candaces128
1 review
1 helpful vote
February 2nd, 2021

First box received was damaged and had a broken palette. Asked a replacement, received an unexpected email demanding an affidavit, sent the picture after determining this unknown new email was in fact legit. Received replacement palette in next shipment but it was loose in the package and not sent safely in the box so it came just as broken as the first one. My daughter was justifiably disappointed and threw second palette away. No pictures means no customer service. Apparently paying customers must be held to a deeper integrity than the company.

Tip for consumers:
Take pictures if there’s anything wrong with your products because they will not honour your word the same way they expect you to honour theirs

Service
Value
Shipping
Returns
Quality
Thumbnail of user jodyp67
1 review
3 helpful votes
September 7th, 2020

I cant belive ive been waiting months for my box to arrive i message to complain
An they tell me they want me to pay up front for another box... i haven't even seen the first one WHAT A SCAMM! They lie an stole money from me! Will never recommend! What $#*!ing $#*!s
Do not fall for their tricks an lies this is a scamm!
Tells me theyll send both at once what a joke an wait 6 months for delivery get $#*!edd!

Thumbnail of user korins
1 review
0 helpful votes
March 12th, 2019

It's been a month now and haven't gotten my box but I'm excited to see what I get when it finally gets here.

Thumbnail of user alenap13
1 review
2 helpful votes
April 2nd, 2021

Hello I'm a student and I don't have any job because of the corona, so I am pretty broke. I use my mom's credit card when I need to order something so I have it saved on Google, but it needs the CVC code anyway. How is possible I was charged 65$ when I didn't order anything?!?!? I was on this website only today when this happened. I remember I was looking on the Babebox website with thought I might subscribe one day, but I never did and now I have an order for 65$ that I don't want and I want my money back until it is sent. I looked in my emails that say I order a subscription and I should have 2 boxes by this time. The number of my order is #*******085, please unsubscribe it and send me my money back before it's too late. At least for the last one that wasn't shipped.

I am willing to change my review after it's fixed, but now I have really big problems.

Tip for consumers:
Don't order anything unless you want to be robbed.

Products used:
NONE BECAUSE THEY DIDN'T SEND ME ANYTHING

Thumbnail of user catherinee81
1 review
1 helpful vote
August 1st, 2020

This is the most ridiculous and frustrating experience I've had with a company. Their products are trash so I cancelled in june. I've now been charged both in July and now august.

I cant get onto website to figure out what's going on. Because according to the site I no longer have an account. So I've emailed where I was assured in june that I had cancelled. Still being charged. And when I emailed about a refund they denied me.

I just emailed again because I was just charged again. I'm going to file with the bbc, but have no clue what to do.

Thumbnail of user rhinol1
1 review
0 helpful votes
April 30th, 2018

I gave my wife the set of lipstick for anniversary! What a life saver! It came on time and price was way affordable, Thanks FOCALLURE!

Thumbnail of user arielc24
Nataly S. – Babe Cosmetics Rep

Dear customer, Thank you for your review. We are happy to see you with us.

Thumbnail of user melissas533
1 review
19 helpful votes
September 13th, 2019

So far, everything seems to be going really well! All of the focallure products I've seen look very lovely and there are sooooo many eyeshadow pallets I want to try! I actually signed up for the free first babebox and I'm currently waiting for it and super excited! Hopefully I get one of those eyeshadow pallets I'm wanting! Customer service seems fair so far, I commented on an Instagram post and someone from Focallure actually responded quite rapidly and resolved my issue just like that! So overall... it's going pretty good so far! Yay!

Thumbnail of user jades173
1 review
1 helpful vote
July 16th, 2021
Verified purchase

I have to get a new bank card. I got my free box like many other people. There was nothing about a second box requirement when i signed up or anywhere like others are saying, although after cancelling my account right after my initial order, i was still charged full price for the next box. After many emails, i have never received a reply, and their phone number just plays music and never brings you to a customer service agent. The products were alright quality, some smaller brands that are sold in drug stores and gifted through other legit services (ie. Ipsy), however i only recieved 4 items of the 5 promised, were in total worth nowhere near the supposed $80-100 value as advertised on thw website and that paired with the obvious choice to charge me past our agreement and not reply to emails has me convinced for sure they are just trying to get as much money from you as possible. Do not fall for the free box. It is not worth the trouble and money lost.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bolorb1
1 review
10 helpful votes
May 9th, 2020

They would not let you cancel your subscription. I had to close my bank account, they keep your bank information and I am mad at them. Probably not worth your time and money, go shop elsewhere. I guess their products are allergic to me and would like to mention it's not authentic. I reported this issue 10 days ago, and they blocked me on instagram. Soon they will be closed and sued by customers.

Thumbnail of user biancag75
1 review
0 helpful votes
June 7th, 2021

Yes "Babe Cosmetics" will no longer be charging me $16.95 & $34.99 every month and sometimes sending me a box and another month 2 of the same one JUST because I called PayPal… I called your "1-800#" after I learned that "Babe Box" didn't cancel my subscription since the first "free" box which it wasn't "free" cause they charged me for it… there is where I discovered the whole "#800" was bogus because you call and what answers you is a little song and after 7 to 10 minutes it hangs up on its own with no menu, no options, nothing, just the song and then hangs up, so after learning this I wrote an email expressing that I wanted my refunds since I had already canceled that subscription since January and that I wanted to terminate the subscription with them COMPLETELY! All I got in return was an email response saying "sorry for the inconvenience and we have refunded you two charges of $16.95" So let's say you you sent me the " babe box" with five items for $16.95 (because that's how much they are announced for on the website) then what am I paying $34.95 for every month that's those are the refunds I need because I wasn't receiving anything for those charges every month only the 4 boxes which one month was skipped so the next on March I believe they sent me 2 w/ the same contents for that you can charge me the boxes if you would like (even though the first one was supposed to be free and it wasn't) but what am I receiving in return for the $34.95? Nothing, that there is down right trickery on your end. I need my refunds I have a family and a newborn I tried out your company but when I saw that $34.95 charge after my first box I had to cancel it because it was out of my budget. In conclusion if you want to charge me the $16.95 per box even though one was supposed to be free it's fine because I received 4 boxes even tho there was a month skipped & got 2 of the same one the following month; what I want is the refunds of $34.95 because I did not receive anything for that.
The " company " won't make it clear why there is two payments being charged each month (one of $16.95 and another one of $35.95) and they're just sending one box for their subscription I am not receiving anything for the $35.95 only for the $16.95 which is the 4 boxes I have received (which the first one was supposed to be free and they still charged me for it) they keep on giving me the go around like they did in the emails and phone calls there is no admission of wrongdoing on their part. When I first tried the box I canceled the subscription right after I saw the $35.95 being withdrawn from my account because I wasn't receiving anything for that and I asked for the refunds for that amount I'm willing to pay the $16.95 even though the first one was supposed to be free but I am willing to pay for the four of them I am not willing to pay for the $35.95 which I'm not receiving anything for. On their website they announce that their boxes are $16.95 this seller was very vague in their answers here on PayPal and everything they said they did not address the $35.95 charge and what it was for they just said that those boxes were sent out and to check the tracking number, the boxes are at $16.95 not $35.95. There's no reasoning with them so I just rather escalate it to PayPal and for them to see the messages were we go back and forth and they're not making much sense as to what I'm getting for $35.95. Because like I mentioned in their website the boxes are announced at $16.95 so I don't know what the $35.95 are for.

Tip for consumers:
Read all the fine print and be aware that you cannot cancel unless you pay through PayPal!

Products used:
4 out of 2 repeated boxes and 2 other different ones. I gave the rest away!

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Free shipping and returns on all orders. Offering wide range of Focallure Makeup, cosmetics and beauty products of professional quality makeup women must-haves.

Company Representative

Thumbnail of user robertc1624
Robert C.

How do I know I can trust these reviews about Babe Cosmetics?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Babe Cosmetics?

Related forum posts

What are the best vegan brands right now?

Hoping to find well-known brands that carry vegan products

Why are cruelty-free products important to you?

Can you share why cruelty-free products are important to you?

Which brands have eco-friendly packaging?

Would love to help out the environment while I shop