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  • SHOP BY US 1

Overview

SHOP BY US 1 has a rating of 2.4 stars from 17 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHOP BY US 1 most frequently mention customer service problems. SHOP BY US 1 ranks 123rd among Sunglasses sites.

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • After a week of waiting, I called customer service to find out the status of my order.
  • Ordered a pair of ray bans a Birthday gift for my son on July 31st.
How would you rate SHOP BY US 1?
Top Positive Review

“Got a brand new pair of 100% authentic RayBan polarized...”

Chris P.
7/7/10

Got a brand new pair of 100% authentic RayBan polarized sunglasses shipped via 2-3 day USPS for about $50 less than any other site BEFORE shipping. Fast shipping, great price and a website that answered my questions. Awesome deal.

Top Critical Review

“Hands down the most horrible online shopping experience...”

Aaron F.
5/27/14

Hands down the most horrible online shopping experience I have ever had. I ordered a pair of Gucci sunglasses on April 28th and it is now May 27th and I still have not received the product I ordered. I've called periodically through these last 30 days and they have given me five different shipping dates and back order excuses. I will be calling them after this review to get my money back. The funny thing is when you call there 1 800 number they have 3 different departments you can connect with but each department has the same guy that answers. Lol.

Reviews (17)

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Reviews that mention popular keywords

customer service (4) ray bans (3)
Thumbnail of user chrisp8
1 review
4 helpful votes
July 7th, 2010

Got a brand new pair of 100% authentic RayBan polarized sunglasses shipped via 2-3 day USPS for about $50 less than any other site BEFORE shipping.

Fast shipping, great price and a website that answered my questions. Awesome deal.

Thumbnail of user matueb
1 review
2 helpful votes
April 11th, 2010

I don't really know what to say I ordered a pair of Ray Ban's and I love them so much, after a vacation I lost them. So I went back to shopbyus.com and they sold me a new one for the wholesale price the best ever website. Thank you shopbyus

Matue

Thumbnail of user arone
1 review
3 helpful votes
December 17th, 2009

Great shopping experience
100% Authentic item with fast shipping and the best of all the lowest prices I ever found

Thumbnail of user brucew2
1 review
3 helpful votes
February 2nd, 2010

Great website with very low prices and very fast coustmer service. Will refear it to my freinds

Thumbnail of user rb5
1 review
2 helpful votes
February 10th, 2011

I purchased a pair or Ray Ban 2140 yesterday (for $50 less than in stores) with next day air shipping because I needed it by TONIGHT as a gift and I made a BIG mistake. I accidentally forgot to put the suite number of my building! I called shopbyus.com 800 number, talk to an operator whos said that they had already shipped it. I was hysterical because I knew that UPS would try to deliver it, then when they couldn't find me they would send it back to the UPS near me which would took me 45 minutes after work to get to, and by that time they wouldve been closed. The operator hustled to contact UPS, and had them change the addrres for me! I am sooo grateful! They arrived 10 minutes ago. Perfect shape, condition, and AUTHENTIC! I love this site! Thanks I'll be back!

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Company Representative

Thumbnail of user arone3
Aron E.

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