ShopAtHome

Sometimes its works and sometimes it doesn't. I didn't get cash back from a large appliance purchase. I was told repeatedly that another site was credited as the originating site therefor it was not their issue. This has happened more than once and generally on larger items. I get the same song and dance that it's not their issue but the suppliers and they can't give what they don't get. I just ordered something in January and had to now file a "wheres my cash back" because it was not credited and I just made another large purchase and tracked the track back to be sure it came from their site so we will see how it ends up but I am not hopeful as this seems to be a regular thing. I have had much better luck with coupon cabin.

RESPONSE TO ANNETTE from Shop at home -- This is Shopathomes blanket response. It does not address the issues your site clearly has. It's obviously a system issue as dozens of reviews state the same issues. Rather than referring people to the FAQ maybe Shopathome should look at addressing the real issues here. Have a nice day!

The last 4 purchases have not been credited to my account. Three from Walmart and 3 from HSN. When I contacted you all, you did not respond until I told you about the $5.00 on the 199.99 purchase. I am very disappointed, and will stop after my next check.

The $5 cash back bonus was not paid for 2 of mine and inquiries were not answered. Large purchases seem to be 'overlooked' and you don't get your cashback, although the small ones are quickly processed. Also, you never get emails indicating that your purchase earned cashback, you have to look it up on their site. I went back to Ebates for most of my purchases lately.
Subsequent to this review, I got two form letters and a request for my receipt, which I furnished. It has not been resolved. Again... not worth the effort for this site. Use a tried and true rebate sight instead.

Have been a customer for years. Now suddenly having problems. Bought something that said 6% cash back for today only so I bought my product that day. Was only credited for 3%. Wrote customer service twice... have yet to hear back. I should have gone through savingstar like I had intended and got my 4% instead.

I like your site except that I do not always get to print grocery coupons. About every other time they print and I get upset because it takes a lot of time to go through all of them and then end up with nothing.

Almost everytime I order thru Shop at Home, I do not get the cash back like you are suppose to. Its gotten to be a joke. I tried again tonight, so we will see what they do next.

Things don't seem to post as easily as it had in the past and your response to track backs are not acceptable

I have used shop at home for years, but lately I never get paid for my purchases and my emails go on with no response. I would recommend using another website that is going to do as they promise. Shop at home definitely not doing that. Poor customer service!

We've used ShopAtHome for more than five years. Initially it was worth the extra hassle to log into their site before shopping, but recently they quit paying for large purchases and use excuses / spiels that it was the retailer's fault or it didn't meet guidelines, etc. I'm sorry, but when we have used the SAME retailer multiple times every year for regular purchases and ALL small receipts under $200.00 get cashback EXCEPT the large purchase receipts with the SAME household products and a few additional items that met guidelines and SHOULD have qualified then we are getting scammed. WHY would we want to keep giving Shop At Home our personal information and buying history to get cash back if Shop At Home isn't going to honor our large purchases that MET the guidelines anymore... Hope they see this review and realize how many people they are losing. We WILL NOT RECOMMEND THEM AGAIN... FYI Shop AT Home don't even bother posting a please contact us comment like you have on other reviews... We have done that, followed all rules, contacted customer service AND the retailer that verified our purchase and you STILL tried to blame it on the retailer... Not falling for it again, you are scamming people and you know it. For those that say this is free $ they get their's from affiliate programs and advertise like we get cash back, but they are becoming unethical when they don't honor our part of the cash back even after purchases met the guidelines. We will be going with OTHER companies from now on.

When things track properly, everything is great. Unfortunately, when things do not track properly and a ticket is opened the follow-up is almost non-existent with the exception of the form email you immediately receive afterward to say they received your ticket.

I received an email after a transaction that thank me for using Shop At Home to purchase through a particular site. It went on to offer 3X the cash back if I shopped again by clicking through that particular email. I thought wonderful. I made a purchase and when it tracked it tracked at 1X cash back. I filled out a ticket and so far nothing. No response whatsoever.

I bought a cellphone on ebay on December 15th via shopathome.com. After purchase i applied for %100 cash back quarantee with another site that offers more cashback. On december 16th i received an email from you indicating that you approved my cash back and it has been verified. I will receive my cash back in 48 hours. I still did not receive mycash back. Yesterday i emailed you, and you answered me that "Missing orders below $1500 cannot be researched". I do not understand that this was missing. You emailed me saying that you verified the purchase, so how come it is missing. I am really upset. I have been shopping through you for years, and i guess my stupidity never checked it. Recently have started looking in to my account and there are a lot of missing cash backs. I want my money back from purchases i made...

This shopping mall is full of trashy people with no self control all of the baby mamas who is just having babies and not taking care of them it is a shame how young mothers are not supporting their kids on their own.