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NHLSHOP.com has a rating of 2.15 stars from 445 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NHLSHOP.com most frequently mention customer service, business days, and next day problems. NHLSHOP.com ranks 37th among Hockey sites.
This company responds to reviews on average within 2 days
I ordered a display case for my mini helmet. Came in and the base was broken. I spoke with Sheilah who got a new one sent to me. A few days later the replacement arrived and was ALSO broken. Sheilah again made a quick turn around and got another one out to me. Third times a charm, it came un-damaged. It is packed so tightly that any damage to the box breaks the wooden base to the display case. It sucked I had to have 3 sent to me to get it right but the customer service was quick about it.
The first picture is what I ordered. The second is the ugly one that arrived. And this happened not once but twice. The first time I contacted them they were very apologetic and immediately sent out what was supposed to be the correct one, but I received the same ugly piece of crap. I will never order from them again. I have blocked their ads.
I ordered a display case for my mini helmet. Came in and the base was broken. I spoke with Sheilah who got a new one sent to me. A few days later the replacement arrived and was ALSO broken. Sheilah again made a quick turn around and got another one out to me. Third times a charm, it came un-damaged. It is packed so tightly that any damage to the box breaks the wooden base to the display case. It sucked I had to have 3 sent to me to get it right but the customer service was quick about it.
Products used:
Mini helmet display case
I was concerned by all of the negative reviews. My customer jersey arrived early and was absolutely perfect!
Tip for consumers:
Despite the negative reviews I was very happy with my purchase!
Products used:
Custom Maple Leaf jersey
Cristin rocks and Cristin provided excellent customer service!
I can judge that well, since I have been a customer advisor myself for decades and have also worked in different countries, such as Germany, Austria and Switzerland, as well as in the USA, on the east coast (Florida) and west coast (California).
Cristin mastered and completed this difficult matter to my best satisfaction, even though different countries with different times of the day were involved. In addition, language barriers had to be overcome. That's why I will be shopping at NHL.com again and will continue to do so!
To Cristin, please continue doing it the way you did it for me...
Tip for consumers:
Great customer service, even for foreign orders, especially customer service representative "Cristin".
Products used:
Leon Draisaitl Edmonton Oilers Autographed Fanatics Authentic 16" x 20" Celebrating Spotlight Photograph with Multiple Inscriptions - Limited Edition.
Sheila was a great help and took care of getting me a replacement picture quickly. I wish all customer service people were like Sheila.
I ordered my stuff on Friday and Sunday I got my merchandise I was very happy with my merchandise. Thank you
I received an order I had made with Fanatics and one of the 3 items in the order did not get included. I called Fanatics and they passed on my information to customer service. Not only did they get my issue resolved, they did it in less than 24 hours which was amazing. Tyler took great care of me and his communication and empathy was spot on. Thank you to him for a great job!
Today I called Cristin who provided amazing, quick service. Much appreciated and I will definitely buy again.
Shakira was a great help!
Very efficient & friendly. Took care of my problem in a short amount of time.
Ordered a hockey jersey for Christmas and it got lost in the mail. The customer service representative I called was kind and very helpful. She had a replacement jersey shipped out right away and I received it today.
Products used:
Hockey jersey
I contacted Fanatics about a damaged item that I ordered. Cristin contacted me and immediately addressed the item and sent me a new item. I was surprised at the amazing customer service received and would order again from Fanatics because of how professionally I was treated by Fanatics and their representative Cristin.
I ordered four items from shop.nhl.com and One of the items was damaged. Sent a message and they said they would ship me another of the items that was damaged. I received the item 2 days later. No hassles no problems. Awesome customer service.!
Very happy the jerseys look nice I am very satisfied I'm very happy with this seller if it's really good it looks very nice I recommended to all my friends and family
I received my order within a week of ordering, I got exactly what I ordered! No errors! Will definitely be ordering from this site again! Thanks!
Top notch efficient and prompt service. Ultimate experience in ordering, delivery, tracking and followup. Customer service is unmatched in their professionalism.
Tip for consumers:
Order away!
Products used:
Sports memorabilia
Shakira provided me with excellent customer service! Not sure how there's only 1 star review because they helped me recover a stolen package and sent me a new one asap!
We were leery of ordering through Shop. NHL because there were so many negative reviews. We ordered a specially made item on July 2nd and received it on July 19th. This is exceptionally great service for a speciality item. We have ordered from other sites and it has taken far longer to receive a generic item.
When there was a projected delay we were immediately informed and the item arrived exactly on the date promised.
My item was exactly as ordered. I am more than satisfied with this service.
Cristin is the best there was a problem with delivery said it was delivered but never got it talked to cristin and she kept me updated received package the other day thank you cristin you rock
I have purchased a shirt from both the San Jose Sharks and Pittsburgh Penguins, and they both came just as shown on the website and about when it was expected. I have no problems with this site except for the fact that some things are a little expensive.
Tip for consumers:
Great service and shipping, prices may be a bit too high.
Wow is all I can say! I ordered a customised Pens hoodie for my husband's birthday which is 2 days before Christmas (ordered Dec 8) It arrived in a little over a week! Then my husband opened it and it was too big (I ordered the wrong size) Well spoke with customer service and while they couldn't take the hoodie back as it was customised they refunded me THE ENTIRE AMOUNT OF THE HOODIE! No questions asked, cannot recommend NHLshop.com enough!
I don't get the angry reviews... I know that I'd ordered a sweater jersey/paid for 3 day shipping and would have received it on time had the fed ex driver not been remiss and delivered it to my house instead of some other lucky, yet immoral persons house! Fed ex gave me the run around for a week, calling only to tell me they were still investigating the situation... So I suppose I do understand how people are getting frustrated with delivery services but nhl.com aren't the ones responsible for the actual delivery of our items... We pay nhl, they pay fed ex and at that point fed ex is responsible... Long story short I finally got the man on the phone to admit that the driver dropped my package at the wrong house and when he went back they denied ever getting a package at all... That's when I decided to call nhl customer service expecting to get the run around and instead I was connected with the first person who didn't make me feel like it was my fault, someone who took responsibility for the fed ex delivery drivers mistake, and someone who had a new item in the mail for me the following day... I was baffled and ever so grateful to finally have my problem acknowledged and fixed! Thank you nhl!
We needed our package for a birthday party tonight and paid extra for shipping to get it here early it didn't come. I called and talked to Brianna and she was amazing they totally refunded my shipping amount back to me! I love these guys! That is the best customer service I have had in a long time. No questions asked just refunded my shipping back to me of $25! You guys are Awesome! Thanks to Brianna and the people she works with! VERY SATIFIED customer in Utah!
Cristin from Shop. NHL did a great job with my autographed product that needed to be authenticated. All done in a timely manner.
Got what I ordered less than a week after I ordered it, both jerseys came with tags and no defects, would use again.
Extremely happy, was a little anxious after reading the negative reviews, but my order arrived after 8 days, and when I opened the package, I was relieved and ecstatic that it was exactly what I ordered. Looks like quality material... so yeah I may order again
The best place to order nhl jerseys and apparel from. The selection is usually pretty good and the customer service is fantastic along with the shipping time and prices. Always look up coupon codes before you order from sites like retailmenot.com. You will get what you pay for.
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The official National Hockey League website including news, rosters, stats, schedules, teams, and video.
Hello Derek! Thank you so much for your feedback! We are grateful that you had a great experience with our customer support and that you took the time out of your day to let us know. We appreciate all of the feedback we received, both positive and negative, but of course the positive always feels best! If there is anything we can do to assist you further, please let us know. Thanks again. Courtney