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NHLSHOP.com has a rating of 2.15 stars from 445 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NHLSHOP.com most frequently mention customer service, business days, and next day problems. NHLSHOP.com ranks 37th among Hockey sites.
This company responds to reviews on average within 2 days
I ordered a display case for my mini helmet. Came in and the base was broken. I spoke with Sheilah who got a new one sent to me. A few days later the replacement arrived and was ALSO broken. Sheilah again made a quick turn around and got another one out to me. Third times a charm, it came un-damaged. It is packed so tightly that any damage to the box breaks the wooden base to the display case. It sucked I had to have 3 sent to me to get it right but the customer service was quick about it.
The first picture is what I ordered. The second is the ugly one that arrived. And this happened not once but twice. The first time I contacted them they were very apologetic and immediately sent out what was supposed to be the correct one, but I received the same ugly piece of crap. I will never order from them again. I have blocked their ads.
First, a 5-star for Cristin. Second, a 3-star for NHL overall. I've spent a ton of money on Kraken gear, my biggest purchase being an autographed jersey. NHL delayed shipment four times saying it was for "COVID" reasons, this excuse went on from October to April. This jersey still to this day shows as "available and will ship in 46 business days." I finally called after the fourth delay and Debbie ensured I would receive communication from the Sports Memorabilia Department. The next day, Cristin reached out to let me know it was actually an issue with the athletes not coming together for signatures. As ridiculous as that was, she actually was able to get an upgraded autographed jersey sent the next day. She checked in periodically to ensure it was received.
I am impressed with Cristin's (and Debbie) customer service skills! The NHL shop, not so much.
I ordered a few items from this site and as of now only received one item. They were in stock when I purchased them. I only got an email confirmation about the one item shipped so I contacted customer service to find out why the rest wasn't shipped. I was told she didn't know. Since I got no response as to why... the next day I contacted them again and was told the items are coming from different warehouses. I still have no idea how long I have to wait for my order to be filled completely and shipped. Hopefully soon.
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The official National Hockey League website including news, rosters, stats, schedules, teams, and video.
