NHLSHOP.comReviews 449

I would rate 0 if i could. I placed an order for a jersey 3 days ago and noticed when reviewing the confirmation that I accidentally ordered the wrong jersey. I called to cancel the order and was told that it is not possible to cancel once they have assigned the item to a warehouse. I asked if I could change the shipping address so it came to my house Instead of the intended recipient if I was going to have to return it myself if cancellation wasnt an option. Apparently orders can't be canceled or modified after 30 minutes of placing the order, as company policy is not to contact the assigned warehouse. This policy shows how little you value customers, I will never be purchasing anything from NHL shop ever again, online or not.

Ordered a large - got an extra small. Told no refunds or returns. Horrible experience all the way through at every stage.

This company doesn't deserve 1 star! Placed an order on December 15,2024 for a Christmas gift. Got several emails with different delivery dates, but the shipper never had possession of the package. NHL's customer service people are rude and unable to provide a refund because the item has shipped. But unable to prove the shipping company has possession of the package. They are using peoples money and not sending out the items.

The agents are nice but they are dealing with a corrupted system. I placed an order and within an hour I need to cancel it. The website says you can cancel mentions no time limit. I contacted the agent via chat and they said you have only 30 minutes after placing order to cancel. So now I have to wait for 10 days to receive the item and request a refund and return. Seems rather convoluted.

I was scared to place my order because I thought my experience was going to be "what I ordered VS what I got" but to my surprise I got exactly what I wanted and even better!

If I could give this less than 1 star I would. This has got to be the worst website out there. There's literally no customer service except their stupid chat bot. You can't actually get somebody on the phone and it is impossible to cancel an order. The website said my item was in stock and would ship out within two business days of me purchasing. It never shipped out so I checked every other day on that same item, and it kept saying it was going to ship out the next day and the next. Never did weeks go by, tried to find some sort of customer service to just cancel and buy somewhere else but there's no number or anything. You just have to speak to their dumb chat bot and I couldn't cancel. Very frustrating.

No idea why I paid more than the label but I was upcharged $70. Definitely won't buy from them again. It also took 5 weeks to arrive. No 2 business days to ship out like the site says.

I was sent a confirmation my package arrived, but I never received it. No customer service to contact. Never received a very expensive jersey.

Don't offer expedited shipping and an extra cost and then have 75% of the items come in 4 days after the guaranteed date. Be honest with customers in terms of realistic timelines.

Placed my order on December 5th for a personalized back pack for my Grandson for Christmas, website said it would get here before Christmas. When I checked shipping status it states the 27th, so they lied. When I called them they said I should have picked another shipping option instead of the standard 3-7 business days, they were given 20 days to fulfill the order. I got no resolution just got blah, blah, blah, from JP. Their website does not disclose this, it's false advertising, nor does it warn you that you won't get it by Christmas! I could not find a yelp page or no way to place a review on the website, now I know why!

NHLShop.com is quite possibly the worst online shopping experience. I spent over $500 on merchandise, and still had to pay shipping. Then the pajama shorts I ordered were too small even though I ordered them a size to large for comfort. I was not even able to process an even exchange for the item, I to reorder the item + shipping and wait 7 days to get my online gift card refund. My only other option was to pay $10 to have my funds credited to my original tender. Total scam of a website. Not even sure I will claim my e-gift card once it finally shows up in my account. Avoid this merchant. Side not to Fanatics and NHLShop.com - female hockey players might have big thighs.

I ordered a team hoodie, and received a BLANK, unprinted, item! Not, once, but THREE times! How the f*ck does this happen? Complete morons. Absolute incompetence! Zero stars!

Ordered a custom jersey and within minutes received the email invoice. IT WAS THE WRONG SHIRT. I ordered a custom shirt for 139.99 got charged 139.99 but the invoice showed an entirely different shirt which on the site is only 77.99. I called got a person who spoke poor English but I was patient at first explained the mistake 4 times, after she kept telling me what I ordered I asked for a supervisor not once but 8 times finally she told me there is no supervisor just co-workers. I asked for her name and work ID she refused and kept refusing to give me a supervisor I said cancel the order and email me proof of cancel. Did not get the email until I asked a 4th time for the email. Never buy from this site they are a joke.

I ordered a navy blue NY Rangers hat, and they sent me the same hat, but in royal blue. I also ordered a NY Rangers official game puck, and they case it came in was all cracked! I don't have a photo of the hat, but I have some of the cracked case. Order number: 107-7121-3767

I ordered a display case for my mini helmet. Came in and the base was broken. I spoke with Sheilah who got a new one sent to me. A few days later the replacement arrived and was ALSO broken. Sheilah again made a quick turn around and got another one out to me. Third times a charm, it came un-damaged. It is packed so tightly that any damage to the box breaks the wooden base to the display case. It sucked I had to have 3 sent to me to get it right but the customer service was quick about it.

Reebok and Fanatics brands are not worth the prices they're charging! Especially authentic Reebok hockey jerseys are idiotic how they size them. Who sizes a 60 in a pro jersey and it runs 5 inches smaller! They're ALL smaller than advertised. CCM never shorted measurements and always gave you a quality product! The Fanatics breakaway jerseys are cheap, and shoulder patches are pressed not stitched and many are falling off. As a hockey fan really disappointed in all the products offered to fans. As well that the main sales sites have NO areas for customer reviews. UGH!

I was concerned by all of the negative reviews. My customer jersey arrived early and was absolutely perfect!

The worst, be ware, they will sign you up for some services automatically as soon as you buy something from the website and you will find out about it only a month later when u get a bill on your credit card from some bogus shipping company, secondly your items will come in multiple shipments and if you want to return anything for any reason they will charge you $10 for each item to return. Even if the item is only $15. I used to order bunch of items of my favorite teams, ususally about $200 on average each order, no more...

I ordered 7 Vegas Knight Champion Hockey Pucks and received 1. Trying to get a hold of customer service was a ridiculous conversation with the automated virtual intelligence, then a long wait on hold. When I was finally able to talk to a service agent they informed me that they couldn't help me because I needed to speak to a specific department. I'm currently still trying to get through to someone to find out when the remainder of my order will be shipped or for a refund on the undelivered items. Reading the other feedback comments, it appears I will be out of pocket on this purchase. Shame to this business that is affiliated with the professional NHL Organization.