SHOP.CA has a consumer rating of 1.69 stars from 217 reviews indicating that most consumers are generally dissatisfied with their purchases. SHOP.CA also ranks 255th among Electronics sites. The most common issues with SHOP.CA are around customer service, which is not as good as expected by some customers.
I ordered a ukulele a month ago and it said it will be arrived on August 14 and it did so this is a normal websiteSee positive reviews
I have been a online shopper of amazon.ca/com for years and was really satisfied with it services. But as Canadian I sure would LOVE to support a native Canadian company. But soooo wrong with SHOP.CA !!! It just won't give itself a chance for me to continue to do so. I have a credit of close to $200 from SHOP.CA from Sept 2015. This month (Mar 2017) I intended to use it to purchase an item from SHOP.CA. However, I was unable to locate it as a payment option at checkout. On requesting customer service, I was told my credit could not be honored due to management change in July/August 2016 ! The best they can do is to give me a credit of $26.72, which is 20% of my original store credit. After many email exchanges with my voicing that is an unfair business practice, as a customer I was not informed of such impact due to its management change, let alone given options for responses. This business practice is penalizing customers for their loyalty and invite bad reputation. But all my effort ended up in vain ! I must say the management change certainly did not make its business any better and it just lost another customer. Companies like this should not be in existence, like many other customers have already expressed. So PLEASE stay away from SHOP.CA despite what your noble intention is. Yes, it is that BAD !!!See critical reviews
Tip for consumers: Avoid it!
Tip for consumers: Stay away!
Tip for consumers: They did not answer the phone, when it said you could leave a message it went to a busy signal, they did not answer the emails, or the facebook message. Earlier this afternoon I filed a dispute for the charge to my credit card with Paypal. I had no idea if the order was ever processed or shipped. BAD!
Tip for consumers: Shop.ca is a scam website that takes your money without fulfilling orders - just steer clear away. Customer service is nonexistent if something goes wrong.
Tip for consumers: Stay away from this company. They take your money and do not ship your items.
Tip for consumers: Dont aste your time with this
Tip for consumers: Don't buy anything through this company.
Hey Lindsay, if your item happens to be damaged during shipment please let us know right away and we will absolutely work with our merchant to ensure that a replacement is sent out to you!
Hey Amanda, you can definitely use your PayPal account for purchases on SHOP.CA!
Hi Sean, You will notice that we are responding to all comments and have now, finally, resumed normal services. Our email response times are within 24 hours and all items are being delivered ina timely manner. The cash back programs are running along with other affiliates and aeroplan deals. As you can imagine, ever since the bankruptcy news, getting stability back was our biggest concern. We are working very hard to win back our customers and vendors because we understand that the faith had dropped. But we want to continue the good work that was being done before. You can also see from our products that we are reasonably priced. Our motto is not to be the cheapest, but to be the most reliable. And we are working towards that. Hope this helps restoring some faith. Regards
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