Hello Chris,

I am writing in regards to an incident that happened at the mall in Scottsdale AZ. I had your DM John call me about this situation, but he wasn't trying to handle the situation he was more worried or concerned about his employees than his customers. He tried to explain that his 17 year old employee was so worried about going back to work the next day, he said that his mom was also worried about that, I think you definitely need a new district manager, why would the employee be concerned? We went to buy shoes! Not to fight people. The 17 year old was making fun of me when I was standing up for the rights of their issue of misplacing a product. I had found a pair of shoes that were Jordans but I was not aware that the prices could not be regulated since Jordan's can't be discounted. So I still agreed to paying full price even though they had the shoes misplaced on the wrong price. So that was the problem from the beginning, and that woman who was behind the register began to laugh at me for complaining about their mistake? That woman from the beginning was giving us attitude when I asked her for a size in a pair of shoes that I liked! Then the district manager calls me today John Stefack. Not even understanding the point of the whole situation just really concerned over the employees being "safe" as if my husband wanted to hurt the guy. He did not want to hurt the guy! The 17 year old probably didn't even state the whole story! My husband saw him laughing at me for complaining over the misplacement of the shoe and then I tried to stick up for myself as the manager did not even defend me when I was the customer. He watched his employees laugh at me. And did not say anything to them. My husband then asked the guy, "why are you laughing at my wife?" And then the guy said, "I can laugh if I want to, and I can find it funny if I want to." And I'm not making that up! My whole family was there, we all heard him! Then my husband told the guy to "shut up and stop laughing at my wife" and then the guy told my husband "come and make me!" That's when my husband began to say things that were violent but this is only because the "boy" started it! Does not matter how old anyone is, everyone deserves respect. When I went to the store, i obviously didn't go in and think omg this guys is 17 years old? Do they really think that i was going to ask how old that kid was? If he's only 17, why was he telling my husband to come over and shut him up himself? He's acting so afraid now and saying that it's because he's 17? That kid is 17 but wasn't afraid to stand up to my 45 year old husband? Seems pretty mature right? Only 17 and wanting to start problems with a grown man? Sounds so mature! That guy wasn't even apart of the conversation and neither was that woman!So the DM calls and says he's concerned over the safety of his employee? That's ridiculous since that boy CLEARLY wanted to start things with my family from the beginning! EVERYONE is worried about that boy but what about my family when I was there!? What about myself as a customer! I will not tolerate such disrespect and then get called by the DM acting like he knows what's right and what's wrong when he wasn't even there! He's probably just concerned over the images of his employees! If my husband hadn't said anything they would have continued to laugh at us WHILE THE MANAGER DIDNT DO ANYTHING TO HAVE THEM LEAVE US ALONE! That 17 year old was so disrespectful and he doesn't know how to respect customers. He's not even telling the full story and clearly acting like the victim just because he's 17. Now he's acting afraid but clearly wasn't when he told my husband to come and have him shut up. He and that girl probably don't even know how to respect their moms. And the manager that night couldn't even handle his employees! That was not the call I expected from the DM! I didn't even call the police and the DM said that I did. I saw the police inside the mall near the store and I mentioned the story to him to see how he could help me report this. Then he lead me to security as I mentioned that the manager didn't even give me the corporate number! Then the DM calls not even in a positive way, you can tell in his voice that he was bothered and angry that I had reported this. He was giving the best feedback about the store but was clearly not listening to my story and said that the store always has great feedback! But not in my case! That's why I have to report this because this is absurd! What he said was that if he knew about this that he would've possibly gave me a discount. The problem isn't about A DISCOUNT. It's the way THAT THEY TREATED US. And how would he even have known about this situation? The employees obviously weren't going to call and say, "hey yeah so I disrespected a few customers today!" Obviously not! How could the district manager be so ignorant and think that the employees would report this? Just think about how they never mentioned it? Doesn't that say anything from how they behaved as employees? If they didn't do anything wrong, why didn't they report this?If I hadn't said anything this never would've gotten mentioned at all! They were obviously going to say things to make them look like the good people and make myself and my family look like we were the ones who did something wrong! The only reason why he called is because I REPORTED IT as the manager and employees were not going to. I HAVE A VOICE and I deserve respect!
I hope that you call me back and I hope for a disciplinary action done from your part. "Coaching those employees" said by the DM John to do better is not going to fix the way that they treated us!

Thank you for taking the time to read my experience at the Scottsdale AZ location, Fashion Square Mall.