I purchased 2 pairs of shoes in Nashville, TN at the Shoe Carnival. One of the pairs I purchased was on sale for 59.99 but they rang up $69.99. I didn't realize this until I looked at my receipt in the parking lot. I went back into the store and told the cashier that one of the pairs of shoes I just bought rang up incorrectly. He agreed with me and told me he owed me $6. I told him he owed me $10. He insisted he only owed me $6. Then, I made a HUGE mistake. I asked the cashier (since we couldn't agree on how much he owed me) if I could speak with the manager. Jada (the manager) came to the register and I began to tell her that the shoes I just bought rang up wrong and she told me to "be quiet and let him speak first" - She wanted to hear what the cashier had to say instead of what I had to say. So, I stood there while the cashier explained to Jada that he only owed me $6.00 and that I was telling him that he owed me $10. When the cashier was done speaking, I told Jada that the difference was $10.00 and I would like my money back. Jada told me "You ain't gonna come in here being rude." I said, "I'm not being rude, I simply want the money that belongs to me. Jada then told the cashier that I was right and that he owed me $10. I got my money back and then I told Jada that she had "absolutely no business being a manager and speaking to customers the way she spoke to me." Telling me to "be quiet (are you kidding me?)" and that "I wasn't going to come in there being rude." That isn't the way managers speak to customers (I'm pretty sure about that). When I told Jada she had no business being a manager and speaking to customers how she was speaking to me, she began screaming obscenities at me (I wish I was kidding about this, but I'm not). Jada used the F-word repeatedly at me as I was walking out of the door. I stopped on my way out the door and asked, "Why are you screaming obscenities at me?" She continued using the F-word and she told my friend who was with me "not to hold me back" - I don't know what that means, but it sounded like she wanted to fight me. I don't know, maybe I just don't speak her language? The last words out of her mouth that I heard Jada scream were "get the $#*! out of my store." I called corporate and told them what happened. I don't care what they do or don't do. I won't be shopping there again, for 100% sure. The district manager is supposed to be calling me in the next few days. I am going to leave another review concerning the district manager's response. I know that one crazy person working at Shoe Carnival doesn't represent the entire company - I get that.

Now I am a long time shopper with Shoe Carnival since my now 16 year old was a baby. I usually go into the store but because of Covid I can't. My daughter needed shoes for her grandfather's funeral so obviously Shoe Carnival is my go to. Well not any more. I placed an order online to have it shipped to me on Friday (5/8/2020) only to wake up Saturday morning to an email that my order was cancelled. I contact customer service and after waiting over an hour to speak to a representative I was told there was something wrong with my billing address and to place the order again. Checking the credit card that I used for the purchase I see a purchase hold on my account for Shoe Carnival so now they want me to put another hold on my card to repurchase the same shoe. I instead choose to use another card and the customer service rep put the order in on her side and also knocked off a few dollars for my inconvenience (smart woman because this is how you keep a customer coming back). Then I wake up this fine Mother's Day (5/10) to yet another email saying my order was cancelled AGAIN. I immediately call customer service again that was answered alot quicker this time and told there was something wrong with my credit cards billing address. I informed the rep that It was not possible and that I had a previous order cancelled Yada, Yada. She places me on hold for about 30 min with the occasional check in after being on hold for so many minutes and then tells me that the reason my orders are being cancelled is due to an error in their system that have now been fixed and "I should not have any problems going forward when replacing my order again." I explain that now I have two Shoe Carnival purchase holds on two separate credit cards and now they just want me to place a third order because of their error. I then asked to speak to a supervisor only for her to tell me before she transfers me that the supervisor is going to tell me the same thing. Once transferred sure enough I was told the same thing and it was implied that I need to enter the correct billing info associated with my credit card at this point I let her have it and told her I would not be placing another order online that I have no trust in and would no longer be shopping at their stores. DON'T EVER SHOP HERE AS THEY DO NOT KNOW HOW TO TAKE PROPER RESPONSIBILITY FOR THEIR ERRORS AND APPROPRIATELY COMPENSATE THEIR CUSTOMERS BECAUSE OF IT!

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