ShippingCart

There is apparently a fine print that they will discard the items after 2 months, no notification was given as i was waiting for my other items and the package was delivered in batches. Needless to say no proper resolution and that they have discarded said items despite me asking if they had shipped all 65 days later. Discarded = taken. You dont just "discard" 500 usd worth of clothing for kids.
Worst company to deal with.

Horrible company, full of lies. They have 19,000 backlog packages and makes promises that they are going to ship items as soon as possible. One time they also mentioned that they will be able to process 1,800 items a day. Their actual is about 300-400 a day. Extremely unprofessional. Until now they have no advisory about the packages since December 19. Frustrating.

I tried Shippingcart by shipping stuff to their Hayward warehouse. Every shipment was processed quickly, shipped and delivered safely. Until they moved the warehouse to Oregon. Many of their customers are complaining that packages are not appearing in their carts, packages not getting shipped, packages that can't be located. Visit the FB page of Shippingcart. Don't ship anything until they get their sh*t together in Oregon. This is a disaster. Should be discussed in business school as an example of poor execution.

April 3,2023 Update:
ShippingCart has not addressed the issues in the Portland, Oregon warehouse. They posted an advisory that the lead time to ship is 35 days. Not true. My package was received by ShippingCart on November 3,2022 and it's not yet in my cart. Contacting ShippingCart by Chat or email is useless. Your tickets get closed as resolved (duh), no results, standard apologetic template email replies, promise to get the warehouse people to prioritize your shipment (they promised everyone). All BS. DO NOT USE THEIR OREGON WAREHOUSE FOR US SHIPMENTS.

Update as of May 12,2023:
Found out today that my access to their FB page was blocked. I guess I have been very critical of their service and it must have affected their revenues. How can you trust a company that messed up, doesn't fix their issues and encourages clients to use their service again. Am going to stay away from them moving forward. Their Oregon warehouse is still a mess. Check the clients posting complaints with shipments stuck for 3 months or more now.

I have not encountered any problems so I think they fixed it. I use their app regularly and support responded to my query.

ShippingCart.com misplaced my item over 6 weeks ago and I continue to message them with no resolution to the problem. They create a support ticket then close it in two days saying I never contacted them. I can't do anything to resolve it because they have no living breathing humans to talk to in order to fix the problem so I just sit here screwed over by them and out 400.00 which is the cost of the item they lost. Never think of using their service or should I say lack of service.

Moved warehouse from LA to Portland at the height of 2022 Christmas shopping season. Over 19,000 packages stuck in their Portland warehouse. No accountability. No customer service (unless you call their standard pre-formatted replies service). Don't use, they are run by idiots.

I wouldn't recommend anyone using Shipping Cart. From my experience this company consists of liars and theives. My daughter's Radio Flyer Trike, valued at over 60 US dollars, was received by their Haywards Depot on 18 July and then promptly stolen by one of their theiving American employees Although promising to provide a refund nothing has been forthcoming. Shipping Cart Quadx CEO, Dino Araneta, claims everyone who have had their packages "go missing" have received refunds but this is an outright lie. I have written to them on numerous occasions but they almost always ignore my emails or when they decide to respond they fob me off with more bull$#*! They also ignore my messages on Facebook Messenger.
On top of all this, their shipping fees are downright extortion. If you want to be ripped off and have your packages stolen by these scam artists, go right ahead. My advice is don't. I now use My Shopping Box. Unlike Shipping Cart, My Shopping Box delivers promptly and their fees are very reasonable. Anyone that uses Shipping Cart, QuadX or Gogo needs their head read.

As cusomter who are using their service for more that 5y, their recent behavior for oregon warehouse. Make me forever banned them in the future.

Takes forever to get a response from their support staff. Once they reply they just give you same boiler plate response that they are checking on it blah blah. I've been waiting for my item for several weeks now and their tracking details is also one ancient system that cannot be relied on.

To all those complaining about not getting a response from them, be thankful. I just had possibly the worst interaction I've ever had with a customer service agent I've ever had. Funnily, the agent's name is "Nice". Apparently the person does not live up to the name.

I basically gave some polite feedback (i. E. no exclamation, no threats, no cussing) and told them it was okay not to fix the issue. In return, I got a lecture on how systems work and how I didn't know how to properly use it.

Funnily, "Nice" responds within minutes when aggravating clients. Fastest response times ever. I wish they were as fast in resolving issues.

I used their services last November 21,2022 to have some items (mobile phone and cases) delivered from Amazon US to the Philippines. They received my items last December 6, however, I was notified that the items are prohibited to ship to the Philippines. So I immediately emailed ShippingCart for a pull-out request, wherein they will ship the items back to Amazon and Amazon will then send me the refund. I complied and provided the necessary documents so they can get started with the pull-out process. I also contacted Amazon and filed for a refund and secured packaging labels for the items. The packing labels were dropped off by Amazon to the ShippingCart Oregon warehouse last December 7. The ShippingCart agents (Maw Tuazon and a certain Sebastian) emailed me that they will be escalating the ticket to the Oregon warehouse officer for processing. Sadly, as of writing this complaint, they have not processed the pull-out request and I am not getting any status update from their agent. Amazon required me to return the items until February 1,2023 so they can process my refund. It is now beyond their allowed refund period. I won't be able to get my refund now from Amazon. I have lost approximately Php 36,000 because of their inefficiency and lack of concern for their consumers. And ShippingCart has been holding my items for almost 2 months now, and the worst-case scenario is that they will keep my items for themselves since they have not been cooperative and responsive to my emails. If you would look at ShippingCart's Facebook page and posts comments, you would see all the complaints related to their company and services.

SINCE THEY MOVED TO OREGON, THEIR SERVICES BECAME VERY POOR. YOU WILL WAIT MORE THAN 2 MONTHS FOR YOUR ITEM TO BE SHIPPED. IT LOOKS LIKE THEY WILL SHIP YOUR ITEMS VIA SEA EVEN IF YOU PAID FOR THE PREMIUM AIR SERVICE.

THERE ARE OTHER FORWARDERS AVAILABLE TO CONSIDER - RECENTLY, I TRIED JOHNNYAIR AND PINOYBOXDELIVERY - THEY PROVIDE VERY FAST SHIPPING.

I buy from amazon and get my things sent to the Philippines. I nicely asked my items get sent in a box not a soft pack. Plastics like CD jewel case get cracked. This happened 3 times already. Sure wish the dam ceo would make a box policy for overseas

I used shippingcart several times in the past to send items to family members and myself when i was in philippines.The first time was amazing, I got a package to a very remote area in less than a week, in fact, even the folks at shippingcart were amazed.The next few times it went pretty smoothly, although I did have problems processing payment using my US credit card.The past couple of times have not gone well. They have lost items, disposed of items, never notified me when I have a new item in my cart, until I contacted them looking for it 3 weeks after it arrived according to USPS tracking.The latest problem involves processing payment again, I am unable to pay for shipping from Hayward Ca. To Manila, using two different credit cards. Both banks assured me that the problem is on shippingcarts end.It is extremely frustrating dealing with their customer service, or lack thereof.No more.If they don't want to take my money, I will find another company who will. Goodbye.

Dont trust this company at all! They are no more than bunch of thieves! I had a package that should already been delivered to me but to my surprise it hasnt even left their warehouse yet! And of course as a customer i would be dissatisfied with it! So i messaged their useless customer service which is not so very helpful at all to have it shipped asap! Now i still have other items with them like expensive items but again to my surprise, they blocked me from accessing my account without even receiving any replies from them when i messaged them about it! How bad can that be? Now what im suppose to do? How would i get those items i bought with my hard earned money? Hope they burn down!

Hello

They didn't register my package in the system. They don't reply messages. They are scammers. Please. Don't sent products to this company. They will never sent to you and you will lose everything. They robbed me 100usd. This company should be closed.

I was told that an item was in my cart, when I already paid for the shipping fee, 45 days delayed.
I received my shipment, then the item went missing! SC asked for my back details after numerous emails, but I never got a refund. THEN they told me it's not lost and I will get the item. I never did. Now the ticket has been "resolved" total BS.
Too bad I had other items arriving to my cart, then when they were all in may cart, had SC Air Cargo it to me, only for the exact same thing to happened again! Missing ITEM. Unbelievable!
I filed another complaint, they sent me a template reply, and marked it as resolved.
This is infuriating

I have been using this airfreight consolidator Shipping Cart to transport my CDs to the US to the Philippines. DO NOT MAKE THE GRAVE MISTAKE IN USING THIS SERVICE! Without warning, they decided to add this FRAGILE HANDLING exorbitant fees to items that do not need fragile handling. They decide to update their special handling items to include CDs without warning their customers. Kevin wanted to charge me for a single CD which weighs. 2 lbs they want to charge me $23.99! See below for his computation. I asked my sellers to remove the plastic jewel cases so as not to receive the FRAGILE HANDLING FEES and yet, they deemed them FRAGILE HANDLING. There is no manager one can speak with. Only via email. Their customer service reps do not respond to reason. DO NOT MAKE THE MISTAKE OF USING THIS SERVICE.

I had a small package weighing 0.8 lbs and they charged me with an estimated weight of 7lbs. A 12 dollar item in Amazon and they CHARGED 40 dollars for overseas shipping! I talked and emailed their customer service with no reply/explanation/justification whatsoever. 5 thumbs down!

THEY LOST MY ITEM WHICH WAS A 588$ SURFACE DUO. STILL WAITING FOR THE REFUND UNTIL NOW. DONT TRUST THIS APP

Availed their services twice already and so far so good! Received my orders in perfect condition and within the given timeframe. What I love about them is that they consolidate items as compared to My-shoppingbox which I've also tried. Prices are premium but it's worth it for the service you're getting. All my inquiries were answered immediately and I'm on to my 3rd box right now! Just filling up my cart with orders.

Tried 3 times and just gave me headache. You're better ff with johnny air. TOOK ME 6 MONTHS and DTI follow ups just to get my money back for a package that THEY LOST

I consolidated 2 items in one shipment last august 2020 and was told on their web site that two items are on its way. Grant you that the estimated arrival of the packages is on Sept 22 (as of writing this review it is only Sept 12) the shipment arrived early on Sept 10 but instead of two items I only got one. I called LBC and was told that they only scanned one item. So where is my stuff, I messaged them thru their help center by email and by Facebook, all the time I just get the same automated bot to answer me. When the bot Gio contacted me by email and ask what can it do for me. I replied and even uploaded the necessary documents then it would stop. I am loosing sleep over this and it is really bad for my health especially that I am a Covid victim. I am really pissed of, I hope that people reading this will heed our warnings, DON'T DO BUSINESS WITH THIS PEOPLE THEY WILL TREAT YOU LIKE TRASH AFTER THEY TAKE YOUR MONEY.