Shipito

Shipito stole my smart watch and replaced it with a Santa figurine box, so that I can not recognize it from the photos they sent me (i. E. deceive me that it is the smart watch box in the Christmas wrapping). I only realized the situation when the goods were delivered. By that time, they refused all responsibility. I thank them for this expensive Christmas lesson and moving on. I hope no one will ever be cheated by this company like I was, so I am leaving this review everywhere possible to raise the awareness.
Edit: 30/1/2020 After my original review, shipito rep contacted me, reviewed the case, and said that it could be that Amazon sent a wrong item. I made a claim with Amazon and was immediately refunded under "damaged item". However, I am not sure if Amazon sent a wrong item or they just do a refund automatically (historically when I claimed they just refunded me, so 5* for Amazon). Overall, I wish the shipito's person who originally handled my claim did a better job at explaining things, so that I did not have to post negative feedbacks. I am upgrading my review score from bad (1) to neutral (3) to reflect this development.

After a long ongoing issue (see previous review), Shipito decided to accept responsibility for throwing my outer box away and reimbursed the amount. So credit where credit is due. It took awhile and persistence but Shipito did come good, Still, thank you Shipito but you need to put in place a quick process to resolve disputes.

Despite I'm happy with the service given to me, I have to say that I think that the advantages granted for the annual account ($50), are too much expensive. I don't see the point of paying an annual fee, if after that I have to pay for every action individually. Probably won't pay the annual account in the future.

Package delivered on Thursday.
Added to my account late Friday.
Content photo was provided today.
Special request was placed on Friday still not completed even after 24 hours has passed.
Maybe i will be able to ship the package tomorrow. This mean 3-4 days processing time.
In CA warehouse its better service and faster, within 2 days the package is processed & shipped.
Tualatin has been the same since last year.
Quite frustrating you need to wait 3-4 days to ship

O processe de envio e muito rápido mais os fretes muito caro ainda! Outra deferencial e no endereço ocorre de estar em completo.

I ship every week with shipito since 5-6 years.

Service has become very slow, i don't understand why shipping takes 1-2 days, i prepared a package for shipping on Wednesday morning, on Thursday shipping info was sent to FedEx and on Friday it was shipped.

Every week is the same, package arrive on Monday added to account on Tuesday & photo is provided on Wednesday, shipping info sent on Thursday & shipped on Friday.

Support told they have shortage in work force, i think there system need improvement.

This is my worst experience with a forwarding company. Let me share with you my experience with shipito.
1st they charged me with one shipment containing lithium battery. After two weeks it was returned to them they ask me to declare the batteries though I did last time. Them they ask me to pay again for the same shipment. That never arrived for more than a month until now.
2nd they charged me twice for single shipment. Never admit that they did that. When I open a complaint about charging me twice for single shipment they block my account and keep blocking my account preventing me from shipping other items. When you call costumer support they keep saying that we can not help you it is the secuitity department who keep blocking the account.
Untill now dispite all the emails I have already been sending to open my account and release my items they never response like they punish me for why I complain about them charging me twice.
Be aware guys of shipito.

It was fast and secure but I paid another tax in my country.

Not you 'll regret

Approximately 1 year ago, Shipito was sold to a new entity. Although, the new owners seem to be more organised, and professional, the pricing of services has "quietly" increased, the mailboxes have gotten smaller, without notifying their clients. This is not good business...

Shipito was once a great service for forwarding packages; however, I have recently faced extreme incompetence of the Hawthorne warehouse.
In my previous review, I mention how you can send a small package using Airmail and pay a lot less (as an international buyer). I believe this is still true.
My problem relates to a specific warehouse. I used Minden and Torrance warehouses in the past but both are now closed, so I opted for Hawthorne.
My first package with them resulted in a ripped (box cutter) vinyl lp. To be frank, a 12"x12"x0.25" package is an indication that the contents are either an important document or a vinyl; both which should be handled with care during consolidation.
My second and last experience is with regards to package registration. I'm travelling to Burlington, MA for a short medical trip. This area does not have a Target or Walmart nearby and hotel transport only visits within a 5 mile radius. My package arrived Friday at 11am. According to the notice in red and bold font Shipito plasters in everyone's account- I would have to wait up to 24 hours for the package to be registered. However, according to Julie T. (shipito agent), "Packages are processed within 24 business hours". 24 hours and 24 business hours are very different. If Shipito's policy is 24 business hours, why plaster only 24 hours?! Mind you, my second package was registered on the Saturday. So after speaking with 2 agents on this matter (Julie being the second), I realise my consolidated package will never arrive in time without paying for 3 or 2 day shipping starting at $142.82 vs $45.63 for ground.
To conclude, I would advise anyone trying Shipito to never have a time restriction and never use the Hawthorne warehouse.

Highly recomended!

I've been using shipito for over two years now, and while I have been extremely loyal to them and referring many people with the same interests as myself who all have annual subscriptions I feel they don't care about their customers so much. First it was just small things. For example you don't get any points for renewal of your annual membership only when you do it for the first time, so then if you want to get more points you have to buy them, spending even more money on your membership.

Then the other fees started rolling in. Honestly they have fees for EVERYTHING. Sneeze and they'll charge you something. So along my journey with them there have been many of these little things, but I've dealt with it, they haven't been too bad and they allow me to access things to buy that I can't where I live - Until recently, where they damaged something of mine. I wasn't angry. These things happen. So I fill in my claim and to my surprise they refund me the cost of my item without too many hassles, that is until I go and try to get it refunded to my paypal and they charge me a fee, and not just a small fee, nearly $10USD. So I have to pay for their mistake. And its not the first time I've been charged over their mistakes, but those were fairly small so I left them alone. However now I feel like I'm just being taken for a ride.

Honestly, if they stopped charging like wounded bulls I'd probably give them 5 stars, but until they fix the way they handle their own mistakes I'll be keeping my shopping to an absolute minimum and letting my friends know as well.