I placed 2 P. O. since January 2018 for more than 1400$ and what I recieved from now are messages that my orders are Backorder and everytime the dates change! What I need to do, now they have push back till the end of March 2018? How they can be backorder because if I wanted to buy them I had only 5 hours because there was only 2 pairs of my size in stock? Why after I placed the order, the items were no longer in stock?
I tried to purchase a pair of boots, and at checkout it kept telling me to check my billing info, so I did multiple times and It kept telling me to do the same again. Every time I retried it it charged me again. So now I am down $800! Called to discuss the problem and was told to call my bank and the operator showed no sign of an order! And 2 different prices multiple times! See ya... this site is so sad. I really hope this doesn't happen to anyone else. Now I sit and wait to be able to pay my bills.
I purchased a pair of boots from sheplers. I attempted to cance the order and they refused to do it. Then, they ask me to send boots back and paid shipping out of pocket. Further. They took over 10 days to refund my money. Worse service ever
Ordered Christmas gifts on Nov 26, everything said "ships next business day" Here it is, December 7th and still products. Website says it was shipped, but USPS tracking has NO shipping info. Try to email "Customer Service" and the email doesn't send from their website. Tried calling twice, hung up after 30 minute hold times with no answer.
Ordered a pair of boots to be delivered to Birmingham, Alabama. Got an email saying it's been processed and on its way. Then about 4 days later got another email saying it's being processed at the original site! It's now the 8th day on its way to GA! How long does it take to go from TX to AL? When they said ground I didn't know that meant a GROUND hog would be bringing it!
I ordered a jacket everything came out normal. I was a little worried when reading the reviews on here, but everything was fine.It came right on time. I was able to track my package on the ups app. Loved that.
Horrible customer service and doesn't include extra fees for shipping out of the state's had to pay an extra 50 bucks today and called them asking why I wouldn't know about this and they basically said it's not their problem and If I end up wanting to return my item it'll cost me!
They are trying to scam me out of $200. Saying my bank didn't ok the order, but the bank said they are trying to charge me for two orders. Cancelled my order with them the second the bank told me this... How is this company not being sued for fraud!
Well I still cannot vouch for the quality of the product since I have not received it yet it is being held at a shipping facility in Grand Prairie Texas. I order this dress 2 weeks ago. Customer Service will not help, The bad thing about it found rhe same dress on Amazon and could of had it in 2 days with free shipping.
Dumbest people ever, ordered steel toe work boot, 3 weeks later got NON steel toe boots, sent them back for the right one's, they charged me $10 dollars for their screw up for sending them back, now they charged me $209.99 for the boots that was supposed to be $155.99 and said that the steel toes are more money, when I ordered steel toe to begin with, so now I got $219.99 into a $155.99 pair of boots. All I know is I better get reimbursed my money, I have all my paperwork showing their wrong... STAY AWAY
Ordered pair of boots paid extra for two day shipping. Ordered on a Thursday. Did not ship until Saturday will not arrive until Tuesday. Asked for a refund of two day shipping. Did not even respond and no refund.
I ordered 2 hats. One for husband and one for grandson on dec 1st for Christmas. Still no hats and no reason from customer service. Will never order from them again. Wish I would have read reviews before I ordered.
All of the boots run small. What they call a width M (medium) is a B on the box (narrow). What they call a width W (wide) is a C on the box. Maybe they should list the correct width's on there website. This way people would not fooled it believing that when they order a wide width, it actually is a wide width.
I stumbled on a gold mine when found Sheplers looking for something else, I made the mistake of looking and I fell in love. I purchased cripplecreek beaded Fringe suede wrap skirt, I viewed all comments and quickly placed my order. I Recieved my skirt today 12/30/19, gorgeous high quality well made beautifully designed. Best of all It fits like It was tailor made for me. I love this company and clothes so much I ordered the turquoise Military Fringe Jacket. Best on line purchase I have ever made.
Fake site... I ordered and paid $200 for a pair of Frye sneaker and what they shipped me was a pair of cheap shoe. Worse case the shipment was from China! Please stop buying from this site as it is totally fake and ripe off!
Had a return, wrong item shipped. Returned unopened immediately upon arrival. It took weeks to get my refund back and they charged me the original freight or some $10 fee. I would suggest shopping somewhere else.
OK, Ordered boots Dec. 11, Money for boots gone from account immediately, Got the boots "Wrong size and wrong color, sent them back the day I received them, Now it is Jan. 11 and they said i received my refund minus the $10.00 return fee for their mistake, the funds are not in my account period! Now they are saying 7-10 days! A review of the BBB on this company is ludicrous, I am beginning to think the donkeys running Shepler's are affiliated with the donkeys in Washington, the BBB are a pack of donkeys too. These folks need a beat down. Vote: Donald Trump!
1st, This company has no sense of its self.
2nd, They don't honor overnight shipping when you pay for it.
3rd, If you shop on line and the item's are listed as in stock, don't be surprised when receiving your confirmation that most the items are not.
4th, UPS and Sheplers don't know how to track the packages nor provide accurate dates.
5th, They are quick to take your money and it takes up to 5 or 8 business days to get a refund.
6th, Customer service does not exist, do not expect to be heard or receive a resolution you the issue they created.
7th, They are open Black Friday but don't count it as a business day which is odd.
Ordered a leather vest for Christmas on 11/25/2019 which never arrived. When I called to follow up I was told that there was a glitch between the Paypal and Sheplers platforms and the order was never shipped. I was never notified. I placed a 2nd order using my credit card and again the vest never arrived. This time when I called I was told the item is not in stock. Again I was never notified. Unfortunately, Sheplers is unreliable. Would love to be able to order many of their items but what's the point if they are never shipped.
Why am I calling this company 3 weeks after purchasing a product only to be told it's on backorder? How about an email or call to tell me it's on backorder. Why am I calling you if it's not shipped in 5 to 8 business days?
Overview
Sheplers has a rating of 1.2 stars from 350 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sheplers most frequently mention customer service, credit card and next day. Sheplers ranks 101st among Boots sites.
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- Wichita, KS, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members