• SHEIN

SHEIN

Overview

SHEIN has a rating of 1.83 stars from 4,834 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 2401st among Women's Clothing sites.

  • Service
    1517
  • Value
    1416
  • Shipping
    1505
  • Returns
    1113
  • Quality
    1341

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 4.3%
Positive
28
Neutral
16
Negative
604
952
See all photos

What reviewers want you to know

Positive highlights

  • I really enjoy my shopping experiences with SheInside.
  • They have quality products and great shipping rates.

Critical highlights

  • No usps tracking dates and no customer service support.
  • Shein has no customer service phone number or e-mail.
How would you rate SHEIN?
Top Positive Review

“Love”

Cara B.
3/29/22

I absolutely love the clothing and other items I've bought from shein! Definitely love the different styles and prices

Top Critical Review

“Only buy when you are 100% sure”

Jenny M.
2/2/24

There is no support. Period. I received a damaged sweater and opened a ticket 20 days ago. No response. Now I can't return them either because it passed 35 days after the purchase date. But it took 2 weeks for me to receive the sweaters, their 30 days return policy is fake! So to avoid trouble, do NOT order from them unless you are sure and don't mind throwing the money away if the item is damaged.

Reviews (4,834)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1111) phone number (114) credit card (113) return label (65) post office (48) shopping experience (77) quality products (39) product quality (25) delivery time (42) lace dress (21)
Thumbnail of user iwantmoney0310
1 review
2 helpful votes
October 7th, 2023

SHEIN is that a good website? I shop there all the time best purchases I could've made.
Everything is cheap?

Products used:
Clothing, cosmetics, school supplies, and nail supplies

Service
Value
Shipping
Returns
Quality
Thumbnail of user nelic
1 review
0 helpful votes
January 10th, 2020
Verified purchase

Cuando entre a Shein vi que era perfecta para mi y mi familia, facilidad para búsqueda, buena descripción de los productos, está todo en una misma página, buen precio, rapidez en la entrega y si no te gusta algo lo puedo retornar free.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mindym103
1 review
15 helpful votes
October 26th, 2020

I ordered 3 sweatshirts (2 hoodies and 1 normal) and they arrived today! For some reason couldn't get the third one to upload so here are two of the three that I ordered. They are great quality and PERFECT. They are exactly as I had hoped and fit great. Packaging was pretty cool too! Lol I will definitely order from Shein again.

Thumbnail of user meganf147
1 review
41 helpful votes
July 31st, 2020

I love shopping at Shein, I have only ever had to return one item to them before due to it being a bit small. I have ordered numerous items from them including shoes, clothes, fashion jewelry and hair accessories and I have never had any issues with the website. Delivery's and refunds have always been processed quickly as well considering they are not based in England and come from quite a distance away.

Their clothes are such good quality for the price also and always fit amazingly. I have spent hundreds on Shein now and refuse to shop anywhere else. I love their app also, it shows previous buyers reviews under each item which helps you make a better decision on it before buying. You can earn points to take money off orders too by checking in each day, buying stuff and reviewing products you buy. I like that they do coupons and discounts every so often too.

Love love love Shein!

Tip for consumers:
Check the reviews underneath each item before you choose to buy, as people will post what they thought of the item e.g. sizing and quality.

Products used:
All clothes, accessories and shoes.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahr1828
1 review
2 helpful votes
January 19th, 2023

I took a chance to order online again after potentially being scammed by another online clothing store called Geodolly. I ordered swimsuit, underwear, jewelry, wallet and fitness belt from Shein on 7 January 2023 and received it all today, 11 days later! I may have misjudged myself with the swimsuit and bra size but otherwise I'm surprisingly Impressed with Shein's prompt and traceable services. It has restored my faith in convenient online shopping again.Thank you!

Tip for consumers:
Pay attention to size measurements.

Products used:
Watch set, panties and wallet. Misjudged my size for swimsuit and bra so couldn't use it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user annesophiem3
1 review
41 helpful votes
August 20th, 2020

Every item in my order (9 shirts + 2 bracelets) is amazing and is good quality, shipping was fast (order came 6 days before estimated date)! Unlike some other cheap fashion websites that i ordered from in the past (items were way too small, fabric was garbage and shirts were badly sewn, plus the bad odor from the dye), I am beyond satisfied with SHEIN! I wonder why so many reviews say they're bad, i almost had regrets after reading them while waiting for my order but trust me i really had a good experience :)

Thumbnail of user hannahc164
1 review
45 helpful votes
May 21st, 2020

Didn't receive my package & spent over a hundred dollars, they tracking says I signed for my order that I NEVER received

Thumbnail of user ashleya606
1 review
4 helpful votes
September 28th, 2021

I love shopping on SheIn. SheIn offers great clothes at affordable costs, but my favourite purchase by far has been my Frilled Neckline Lantern Sleeve Top. I ordered and received this Frilled Neckline Lantern Sleeve Top a few months ago and was worried that it might have been too thin, but when I got it, I realized that it was the perfect balance between sheer and cotton. The top is soft, yet made of a strong material that is not easily torn or distorted on jagged edges. I have washed the top several times since, and I am still amazed that it shows no sign of colour fading, rips, or distortion in any way. It is the perfect top for any climate; the material is not too thin, so it keeps me warm in cool temperatures, but the material is also extremely breathable for warm temperatures. The fabric is also easy to dry (less than 15 mins in the sun), and the fit is comfortable, especially around my neck and wrist, as the material has elastic gatherings there. I wear it tucked in as the model shows, and it does not slide out of any work pants/ skirt that I pair it with, which is a big plus for me. I recommend this product and clothing site as a definite 10/10.

Tip for consumers:
Ensure that you check the size measurement before using the site.

Products used:
Shirts, blazers, pants, skirts, etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ameliexcxc
1 review
0 helpful votes
October 7th, 2023

First-time I'm using Shein and I bought 19 products and all of them arrived at the same time in the same bag, within 2 weeks. I am beyond impressed by the cheap prices and some of the stuff is actually good stuff. I wish I didn't start to shop at Shein, now I feel this has turned me into a Shein addict LOL. So yeah, I recommend Shein 100%

Products used:
Wigs, jewelry, makeup, swimwear etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user luciac62
1 review
4 helpful votes
August 25th, 2020

I love Shein. The clothes are beautiful and they have a great variety of sizes. They also have many categories; shoes, accessories, home... It's great.

Thumbnail of user adrianab74
1 review
10 helpful votes
July 11th, 2020

Shein is the best clothing store that has existed since I know it is already my only option to buy everything from accessories clothes shoes, everything for kitchen and now I will buy things for I dog is called crazy, I have recommended so many people that already everyone has their own account in shein and thanked me, are the best we love never change P. D. I would love to work with you in Spanish shein Mexico or something I am your fan *******@hotmail.com.

Thumbnail of user irinac19
1 review
25 helpful votes
July 15th, 2020

I was very hesitant to order from them after reading so many negative reviews. Thankfully, I gave it a try! I received my order in 8 days. The quality of items (2 swimsuits, 2 straw bags, and a dress) is pretty good! I didn't like how the dress fits me and Shien gave me a credit for it without me having to return it. Swimsuits are true to size. I will definitely be ordering more stuff from them. Also, you can't beat the price!

Thumbnail of user jodi.gifford
1 review
1 helpful vote
October 7th, 2023

I have ordered 3 boxes of clothes for my many kids. All items arrived and packaged nicely with good tracking. The clothes are very affordable. My kids absolutely love the cool styles. Nothing else in the department stores is remotely close. They are comfortable and seem well enough made compared to any other reasonable priced brand. A++ for style.

Products used:
kid and baby clothes

Service
Value
Shipping
Quality
Thumbnail of user alexiso265
1 review
8 helpful votes
April 27th, 2020

I love the clothes, the are unique, comfortable and cheap. The look great and are true to size. Every piece I have order which is over 30 now I love. Pictures consist of entirely SHEIN clothing each outfit including pant, suit jacket and shirt all came to less than $50CND

Thumbnail of user evep34
3 reviews
1 helpful vote
December 25th, 2023

My daughter loves the site, so I bought her a $200 gift card for Christmas. Little did I know that half of the items on the site are from third-party sellers and now my daughter can't buy what she wants because the gift card can't be used on those purchases.

If you buy a Shein gift card, you should be able to use it on anything on the site. I should have given her a Visa instead. It feels like kind of a scam.

Shein reached out and rectified my issue and they were super quick, too! I'm changing my review to 5 stars. Super impressed!

Tip for consumers:
It is good for everyone to know that a Shein gift card has limited use on the site, but the customer service is phenomenal!

Products used:
Gift card

Service
Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user kaylat89
1 review
14 helpful votes
October 26th, 2020

In my opinion/experience, SHEIN is one of the best clothing brands and store to shop at to buy clothing for Women, Men, and Kids for a affordable price. I have purchased clothing, body jewelry and beauty products from SHEIN. They are diverse and have clothing that fits all body types. But they don't only sell clothing. SHEIN also sells accessories, jewelry, home decor, pet clothing, pet accessories, beauty products/Makeup, footwear, phone accessories, headwear, computer electronics, etc. Any thing you need SHEIN has it!

Thumbnail of user shareew2
8 reviews
2 helpful votes
October 7th, 2022
Verified purchase

Best website ever. Very happy. I was worried in the past with buying stuff from China but the products I have received are exactly like the photo. The best part is this website allows you to take photos and upload them. So because customers have done that, you can actually
See the reviews so you know exactly what you're getting. No surprises. I'm going to buy a teddy coat next I'm very excited!

Tip for consumers:
Check out the photos and review before buying. Make sure they are 1,000 plus!

Products used:
Two tops

Service
Value
Shipping
Quality
Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user elenae44
1 review
1 helpful vote
January 20th, 2021

This Foundation is pretty, looks pretty natural and the touch is like a professional one, is a little like cream (I mean is not to liquidate)
It is perfect, I don't need to put more product in afternoon, I just retouch a little but I didn't need to put more product, just use the brush to tap a little.
And it lasted all day, even after the exercise and the water

Tip for consumers:
I purchased it in the SheIn app so I recommend the same☺️

Products used:
Complexion pro mate Foundation and for end my make up products of profusion and others

Service
Value
Shipping
Quality
Thumbnail of user catarinad1
2 reviews
3 helpful votes
May 24th, 2021

I purchased $120 worth of things for my daughter for the summer. The 1st positive was the fact that the material of all the items were nice and reasonable for the price. The 2nd positive was that my package came 1 week early. The 3rd positive was that everything was as expected. I read a lot of horrible reviews on Shein and I was very skeptical on buying anything, but I'm glad I did. I hope the next time I order something I have another good experience and review to share! :)

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user tracya289
1 review
2 helpful votes
July 22nd, 2021

I have ordered lots of earrings, necklaces and a few rings. No they are not sterling or real gold but are are made of good quality material. I love them and get lots of compliments.

Products used:
Rings, Necklaces, Earrings

Service
Value
Shipping
Quality
Thumbnail of user robinw338
1 review
4 helpful votes
July 29th, 2020

Everything that ive ordered has fit perfectly, and was exactly what I expected. I tell EVERYONE I can to shop at Shein!

Thumbnail of user alisoni6
12 reviews
1 helpful vote
April 7th, 2022

I love that Shein has a large variety of products. It allows you to be able to find basically anything you're looking for. So many people talk about the clothing selection/value but I really enjoy the home related items they have to offer. My order was shipped out not long after placing and is on the way with an expected delivery of next week. This will be my first order! I cannot wait!

Products used:
Foldable Storage Baskets

Shipping
Thumbnail of user mollym16
molly m. – SHEIN Rep

Thank you for your support and feedback, we will keep improving in all aspects!

Thumbnail of user carab29
2 reviews
1 helpful vote
March 29th, 2022

I absolutely love the clothing and other items I've bought from shein! Definitely love the different styles and prices

Products used:
The shorts

Service
Value
Shipping
Quality
Thumbnail of user irishb5
1 review
0 helpful votes
August 19th, 2021

I love Shein apps, Shein never failed me when it's come to my order. So satisfying and so worth it, the price and the materials, highly recommended

Tip for consumers:
Use coupons and points in every checkout.

Products used:
Sandal, pants, tops, kids clothing, etc

Service
Value
Shipping
Returns
Quality
Thumbnail of user rosalag
11 reviews
3 helpful votes
January 30th, 2022

These sequin dresses are just stunning! They are perfect for special occasions. I really love the designs and color and the quality is excellent.

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Sitejabber for Business

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From the business

SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.

Company Representative

Thumbnail of user mollym16
molly m.
Typically responds within 4 days

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