SHEIN

Though I read many bad reviews on shein's customer service, I am actually quite impressed. I've had to reach out to customer service twice, once about a tariff issue and one about a defective item. Both times the customer service reps gave good information and was very helpful.

I had to give it only 4 stars because I did have to pay tariffs to get the order to Canada. However shein was able to compensate half of the amount which is better than nothing. I dont know much about tariffs and I don't think it was shein a fault that I got charged, it was just disappointing regarding how much I already spent.

I love the range of style that Shein offers to the customer, but I think that they have lots of problems with accuracy about how the clothes really are(usually they're super 'see through' and with cheap fabric), overall not a very good place to buy clothes, but the office and beauty items are very good

I have ordered from them a few times in the last months. The quality of the clothing is not the best but it isn't that bad. I have realized the shirts are way thinner in materials then they appear online. I actually love the jeans. No complaints there. The shipping does take approximately 2-3 weeks and for some reason they tend to ship one order in 2 separate packages? But all in all I don't think it is terrible. I will continue to order from them.

I have placed several orders with SheIn and every time I received my shipments within a reasonable time frame. For the most part there clothing is decent and sometimes fantastic quality. Especially for the low price tag. I have only ever received 1 item where the quality was not so great. To tell you the truth I would purchase from SheIn before I ever would Fashion Nova again. Shein's quality is better and half the price. They also always give coupons and issue points. I purchased 18 items for a total of $204 tonight and after applying my points and coupon I only paid $157. Now that's a deal I can get with!

Reading some of the mixed reviews just wanted to put my two cents in, i have ordered from Shein 3 times so far and have yet to be disappointed in quality or sizing (dresses, bathing suits, lingerie, jewelry). Unfortunately, due to the pandemic shipping is taking much longer ( i can't say how fast it was before pandemic because i only started shipping once it started lol) but i want to confirm for others it can take about 3 weeks to receive and I am in the US. Just be patient guys, you won't be sorry! Yes i gave up on contacting somebody, seems they literally have EVERYthing automated. I cant complain for the price that I pay. Happy Shopping!

I ordered 2 shirts from Shein about 3 weeks ago. After placing my order I decided to check out the reviews, they weren't too great and I immediately started to worry. That changed today when I received my order. The shirts were individually packaged in a nice slide lock bag and the quality of the t-shirts was really good, they were soft and the print was not that cheap screen print feel. The blue shirt with the flowers was cut a little short, I would get the next size up next time, but the oversized white shirt was perfect, I'm an xs and I ordered xs. I will definitely order from here again.

I didn't expect much because I was unsure of the website at first. I've ordered so many shirts from them and honestly I've never been disappointed. I only had one issue with shipping and it wasn't entirely their fault. If your order ships in different orders, it will sometimes show the 2nd order as delivered when the first was. I got on the app and chatted with customer service and they explained the shipping to me and I received the second part a few days later. I've NEVER ordered pants or shoes because those are items that I need to try on before I buy. I got so many cute tops and cardigans for work. I'll continue to order from them unless I have an issue but I was honestly happy with my clothes and with the customer service when I needed to speak to them. I've never tried to return anything so I really can't speak on that part.

I loooooove SHEIN. I order ALOT of stuff from them. You really have to pay attention to measurements on sizes. And reviews. Going through reviews and paying attention to one's that have similar measurements to you and that have a photo REALLY helps make your purchase a success. The unsuccessful purchases I've had ( only a couple) were because I didn't pay attention to sizing and reviews. And when I buy something I leave a review with picture AND correct measurements so it helps others. Like I said, it makes purchases so much more successful.

Great online store for women's clothing. Huge selection of goods, quite often I buy even if I do not like a product it can be returned.

I ordered 8 items, a sweater, 3 sundresses, 3 tops and a summer evening dress. Everything is fine, some really nice. Some are a little longer than stated, but sizes were all true to the size guide on each item. I'm pretty impressed with the overall quality for the price. I will definitely order again.

UPDATE*** Someone did reach out from SHEIN. They kept me updated on the status of my order and refunded a partial amount and I still received my order. The time it took to get my order with their website reporting Misleading, short delays and being unable to reach them via their website was a huge frustration for me. But in the end, I received my items, partial credit was issued and issue resolved! I have upgraded from 1 star to 4.

I ordered on 4/4 and my order shows it's awaiting picking. I know there is a delay due to Corona, but this is crazy! I'm almost ready to get a refund if my order is not shipped by Friday

It's been a good experience so far... although I ordered a couple of things that weren't true to my size but the others were perfect... you offer quality things at cheap prices which is great for ya students... I like shopping with you guys

I was pleasantly surprised by how quickly my package (all 5 items I ordered) was delivered - 10 days before I was told to expect it. The clothing was fine. It mostly matched what I expected, though the quality was in some cases slightly lower than I'd hoped. Nothing amazing but overall about what I expected.

It was amazing. I just hate the fact that Shein uses Buffalo logistics and Buffalo always make me pay Customs and VAT Duties.

I was not notified on the initial purchase of another amount for customs and VAT - think that needs to be specified aside from the initial courier fee

I've made 3 orders so far on this website and haven't had any major problems with them.

The clothes I've bought were all vey nice and lovely to wear. Materials are really nice and they all come in a kinda zip lock packaging(?) which I like to use to it store the clothes and to protect it from getting dusty. You can also use it for travelling to such as to keep your shoes separately from your clothes etc. which is why those bags are really useful so definitely keep them!

I've also purchased other items such as jewellery, homeware. All products are really good, no problems with it and they work really well.

As with websites and companies like this, clothes can be a hit or miss as some clothes can be too big or too small as they are I think mainly Asian sizes. But you can always read the thousands of reviews people make on items and returns can easily be made.

Returns are very easy to do. As you can submit your refund, pack it up in the same packaging or your own packaging. Shein also provides a free label (free one for each order) for you to print off and then you can send off at the post office or use your own label. Refund takes at least 7-10 days from the day you send off the item.

I haven't had any problems with the refund process or buying process from this company.

Overall, products are really nice and cheap too. Easy website to use and return process is easy too. I definitely recommend!

I absolutely love shein. Hands down the best shopping app I've had so far and most of the items are super nice for the low prices. Highly recommend if your looking for something hot and affordable.

They have been very kind and patient. I would thanx so much for this

Devo dire che sono stati efficienti, spedizione in anticipo di 9 giorni e pacco intatto se non un po ammaccato per il resto buono

All clothes and jewelry are beautiful
And great quality love every thing they sell, will keep buying here

Went to their pop-up shop at the Americana mall in Glendale. Wide selection, low prices. Cheap, fast fashion I suppose!

Shein has really cute affordable clothes. People in the fitting room were really friendly however the Cashier did not greet me or say thank you.

SHEIN has a lot of great quality clothes for a very reasonable price. I have friends and family who order from shein and have had a good experience so far! Definitely love it. I even have the app.