ShedsWorld.co.uk

PLEASE do not use this company! They are the biggest ripoff merchants ever! I'm updating my review from approx 3 years ago!. We now have to look for another garden shed because this one is literally falling down. As I type my hubby is trying to keep it together with brackets!. Customer service are rude, installers are ' elf and safety prats! Steer clear or you will regret it!

I didn't select the 1st available delivery date but one around 10 days later. At 3pm on the due delivery date I rang to be told there was a 3 week delay. No one attempt to contact me (despite several emails confirming my delivery day). All that could be offered was a half hearted apology and no explanation, no response to my request to speak to someone more senior. Now awaiting a refund which I'm told takes 5 days. 3 weeks waiting and one annual leave from work day wasted. Take your chances but I wouldn't.

Ordered a playhouse, delivery and construction. No real idea of when the playhouse would be delivered and then when it did arrive it was "kerb-side" only, because that's exactly what you want when you order a massive play-house is for it to be delivered to the side of the road and left there, rather than next to where its going to be put up. Construction was a different day, which means you have two days off work instead of one. Once it was (partially) built the guys left saying there were a few issues so they'd take photos and let sheds-world know so they could be remedied - apparently they never did. As the replacement parts would take longer to arrive than time before treatment was required (thus invalidating any guarantee), we requested a full refund for the broken playhouse that hadn't been built and incidentally had nails and splinters poking out from every corner. Splinters and nails are renowned as child friendly don't you know - especially for small children, they love a splinter in the finger - really makes their day. Anyway, finally managed to get through the horrendous queue to speak to customer services (funny how the sales queue is quite short, but the complaints queue is quite long) and get a full refund. Or so I thought. But in fact they hadn't bothered and upon checking my account a week later, had to call again for the aforementioned refund. Did I mention the customer service team had a habit of "accidentally" hanging up? I have no idea how this company remains in business and beware because they have loads of "sister" companies under the world-stores brand so you may end up with the same experience just under a different banner. AVOID

Ordered a shed because advertised 48 hour delivery.

The logistics comany are trying to arrange delivery on 1 December 2017, two weeks away and not coming yet.

Customer service? There isn't any, been on hold for 42 minutes now - so very annoying.

Ordered a shed because advertised 48 hour delivery.

The logistics comany are trying to arrange delivery on 17th November 2017, two weeks away.

Customer service? There isn't any, been on hold for 42 minutes now - so very annoying.

They sent me a link to arrange delivery, but it doesn't work. Nor do either of the order numbers they sent me allow me to log in. After 20 minutes on the phone I gave up. Heaven knows when I will get through or get delivery.

24/7/18

Ordered a shed today on the promise of 48 hours, making it a delivery of Thursday, I payed over the phone, the money had gone out of my account before I had even put the phone down, They then send an email after assuring us of the 48 hours, saying please select your delivery date, now it only give you one option which was a delivery on the 15th of August. Because this wasnt what we were sold over the phone, we cancelled and to add insult to injury they tell me it will take 3 to 5 working days to process a refund. I can only say AVOID! This company whom I can see going out of business if this is the way they lie and treat their customers. I DIDNT WANT ADD A STAR BECAUSE THEY HAVE DONE NOTHING TO DESERVE IT, BUT LIKE WITH WAITING FOR YOUR MONEY BACK YOU NO CHOICE.

Got shed delivered few weeks ago. Driver would not carry it that bit extra into the back garden but let my 60 year old lady neighbour to help me.
Got a professionail to erect it yesterday only to find it was very flimsy and alot of the wood had holes in it which I will have to seal. Very disappointed.

This site obtained my email address and spammed me and then did not address my privacy complaint or request as to how they obtained my info. Combined with all the other poor reviews I would stay away.

Emblazoned on their website is next day delivery. NOT TRUE. They take your money quick enough then send automated email saying thry cant deliver and will be in touch, which of course they arent. Reporting to trading standards me think.

Company is a joke to say the lease. Been on hold for 3 days on and off for over 45 minutes each time do not use this company and get caught out like I have

Ordered a shed to be delivered, they first told me it will take 3 and a half weeks, after talking to them they managed to get it to two weeks, got a text the night before and got my order delivered the next promising day, was 30 mins late due to traffic on road,
So overall very happy!

This company is a subsidiary of Worldstores who I ordered a rattan dog plantar from so that I could present it at my 3-year old great niece's funeral as a floral tribute but I never received the plantar. The funeral is on 15/09/16. I eventually received an apology with the offer of a 4-6 week delivery! Laughable isn't it - not!

Useless and unprofessional!

I ordered a TGB wooden play house from Sheds World, it was expensive but they were the cheapest I could find, so thinking I was getting a good deal I placed my order online... oh how I wish I hadn't! The delivery was 3-4 weeks and at week 3 I hadn't heard anything from them so I emailed asking when my delivery was coming and the response I had was there was no confirmation from the supplier on delivery dates. So I waited until week 5 and still no confirmation, no contact from Sheds World at all, so I decided to call. They kept me waiting for around 10-15 minutes and when I did get to speak to someone, the instant response was we are having issues with our suppliers... is it a XXX shed? I said no, its a TGB shed, he then put me on hold to find out what was happening and then came back saying it was an issue with the supplier and couldn't give me a delivery date. I asked to cancel the order, which he confirmed he would and that they would refund my money in 3-5 days & would confirm this on email with 48 hours. I heard nothing from them! I called again asking when I was getting my money back only to be told that I should contact my bank to see when they were releasing my money! The bank had received no pending transaction from Sheds World, so I emailed them to find out what was happening with my money... it took me 3 weeks of constant emails for them to refund my money! After 2 months of messing around I still don't have my daughters birthday present... she was very upset! Oh how I wish I had done more research on Sheds World before I had placed my order... a very unhappy customer, but I'm not the only one it would seem. Beware Sheds World is part of World Stores, don't order from them either!

I ordered a shed from Shedsworld. It was supposed to be delivered this morning but at 9am I received a text informing of a delay of up to 4 hours. Since midday I have phoned the company four times to be told it could arrive 1) before 5, but they would ring me back to confirm (they didnt) 2) It had just left previous delivery address and would be with me in 5-10 minutes. Half an hour later, it was still not here so I phoned again to be given a third and different response and promised a call back - it hasnt happened. At 4.30 on the fourth call I was told that the last three deliveries of the day (including mine) had "failed" -ie driver had gone back to the warehouse, out of legal working hours. Clearly, even with a 4 hour delay this morning it was not foreseeable (!) that more time and therefore additional drivers/trucks would be needed. To add insult to injury, I was then told that delivery could not be rescheduled before the end of the week, despite the fact that a) this was entirely their fault b) the shed was already in the truck c) I have spent the day at home waiting d) this is a heavy item, their drivers will not bring it beyond the front door and I have to commandeer a friend to help me move it! I am honestly speechless!
Also tried the online tracking site which records the shed as "awaiting shipping" - a comment also written beside another order which came last week!
Utterly shambolic and unhelpful - will never use again and would seriously advise anyone to go elsewhere, if necessary for a few pounds more.
Clearly, however, the company is utterly indifferent to customers given the unanimously awful reviews on this site and their absolute failure to respond/improve.

I researched all the shed firms, as I wanted a good quality shed.
I paid, got email to confirm payment, then nothing.Not unless 2 weeks later, when delivery driver called and said he's at my place. I was working, so he couldn't get in.He took shed back, and nobody called me Ive been told another week.
When I contacted this useless firm, I got a weak reply.DO NOT BUY FROM THIS CRAP FIRM

I ordered a shed online which it was essential to buy in time for my holiday guests to store their bikes whilst at my holiday let. I chose ShedsWorld as they boasted a "48 hour" delivery time, plenty of time you might think to recieve the shed and erect it. Over ten days later I decided to cancel my order and placed it with a local company that were able to deliver within 2 days. ShedsWorld didn't really explain why they were unable to dispatch the shed that I ordered and their dreadful customer services failed to ring me back as they had promised.
Suffice to say I will not be using them again and would not recommend this company to anyone.

I ordered Shed the delivery was between 2 to 3 weeks. I received prompt email confirming the order. After 3 weeks I tried to contact the company to find out about the delivery. I was held up on the telephone for half hour then cut-off. I sent an email complaining. Received a standard email back that my query will be dealt with in 5 days. Do not know what to do next. Never order from this company again.

Ordered a shed to be constructed by them in June. They delivered it but couldn't build it as parts were missing. Some 141 days later we are left with a pile of wood and a complete refusal to take responsibility. They have now agreed to remove it and give a refund but refuse to pay any compensation.

I ordered shed to be delivered 4 days later. They didn't deliver and didn't contact me. I called them on day and they said they'd call back in 24 hours. They didn't ring me back and I phoned again and was promised another call in 24 hours which I didn't get. I'm contacting bank to get my money back. Do not order from them!

Ordered shed - nothing delivered, no contact, can not get through on phone, no reponse to emails, just like most of people on here

Ordered and paid for a shed 3 weeks ago and was told it had been dispatched after 7 days, 10 day later i tried to communicated with Shed World UK Only to find the contact form was submitted to Worldstores. WorldStore replied to inform me that Shed World was responsible for my delivery and would need to communicate with them direct, Shed world have no number and every number dialed goes to WorldStores. After 4 days of communication with Worldstores I've now been informed that Shed World UK don't sell the product i'd order and a refund would be arranged in the next 14- 21 days.

Avoid by products from Shed World UK or Worldstore UK

I ordered and paid for a shed a week ago and surprise surprise no shed, no calls answered, no emails responded to. I paid on card so will be going to open a dispute on the matter and get my money back. I wish I had read the reviews before I had made payment. I honestly urge people not to take the chance it seems there is a major issue here with this company.