• ShedBonanza

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Overview

ShedBonanza has a rating of 3.82 stars from 11 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ShedBonanza most frequently mention customer service. ShedBonanza ranks 4th among Self Storage sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    2
  • Quality
    3
Positive reviews (last 12 months): 0%
Positive
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How would you rate ShedBonanza?
Top Positive Review

“Excellent Customer Service”

Anthony H.
3/22/23

I would like to congratulate Shed Bonanza for their excellent customer service. Thanks to Abby Harding (After Sales Support), Mireille Van Duin (Operations Manager), Yvonne Lloyd (Administration), Shelly Gibbs (Administration), Caitlin Lyndon (Construction Coordinator) and not forgetting Sophie for her latest assistance. Couldn't be happier and I would definitely recommend Shed Bonanza to anyone!... Anthony H.

Top Critical Review

“Thoroughly disappointed with customer service”

Monkey S.
9/6/18

I wanted to write a scathing review for Shed Bonanza. I mean, my shed literally fell down due to a seemingly incompetent company but it was the customer service that fell the hardest and I'd like to offer some advice. Please put your customers first. The way you handled my concerns made me feel like you did not care. In our conversations, you made it very clear that once I had paid, you were wiping your hands. That takes us to the next point. Please, take responsibility for what you're offering. Scott, in your Dandenong sales office had given me the impression that Shed Bonanza, while using contractors, would be organising everything for me. This was clearly not the case and I quickly realised you had wiped your hands of all care and responsibility. Nothing proved this more than your constant reminders that it's "in the contract." Please do a site check before taking any deposits and offering a quote. The quote I was given ended up blowing out by approximately 50% and you shrugged your shoulders and said, "oh, the quote is just an estimate."

Reviews (11)

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Other

Thumbnail of user anthonyh1659
1 review
0 helpful votes
March 22nd, 2023

I would like to congratulate Shed Bonanza for their excellent customer service. Thanks to Abby Harding (After Sales Support), Mireille Van Duin (Operations Manager), Yvonne Lloyd (Administration), Shelly Gibbs (Administration), Caitlin Lyndon (Construction Coordinator) and not forgetting Sophie for her latest assistance. Couldn't be happier and I would definitely recommend Shed Bonanza to anyone!... Anthony H.

Thumbnail of user verai3
1 review
8 helpful votes
September 13th, 2016

I would like to thank Shed Bonanza for the prompt, efficient and excellent customer service from all the team. Thanks especially to Michael, Vanessa and Steve for making our purchase and whole experience a pleasure. We bought and had installed a shed in Plumpton and we are so happy. Best in the West and Will not hesitate to recommend Shed Bonanza to anyone who is looking for a Shed. Thanks so Much. 11/10 good on you all. Vera

Thumbnail of user tiffanyg53
2 reviews
6 helpful votes
February 15th, 2018

I would like to thank you for all your help with organizing building permit for me, great customer service and good quality of my garage. Now my car has a cover and I have a piece in mind.

Service
Value
Shipping
Returns
Quality
Thumbnail of user joeyc47
1 review
5 helpful votes
November 22nd, 2018

18mt x 12mt shed, with a 4mt pergola down one side. I did all the work myself with the help with a friend or two... I poured my own slab as I know contractors would have charged me double the estimate on the quote. That's just how it is, no fault of Shed Bonanza, they only supply the shed. Everyone is responsible for getting their own work done. Putting up the shed was a bit of drama given the size of it, but again they all were sensational in the office... Scott was an absolute legend, Owen the Manager could not help enough- sometimes I rang him two or three times a day, I must have driven him mad lol! During installation we found 2 small items were missing, no one's perfect but they were here the next day by express post. I had a guy put in my roller door as I wasn't game to put it up, he builds sheds for other companies and he was very impressed with the design of the shed and the quality for a kit shed. Thank you Shed Bonanza for the best price in Victoria, the great service that you provide and the patience in putting up with me! I would highly recommend Shed Bonanza anytime... thank you and look I forward to doing more business with you guys when I build a carport, or the wash bay- J Chevalier, (or stable, says the wife!)

Thumbnail of user howardl14
4 reviews
14 helpful votes
September 29th, 2015

Owen and the others at shed bonanza are Very Good
They have the patience to sort out all complications
In a friendly manner

I had no problem with them

After a long complicated job

That would have tested any ones patience

I made a few mistakes with assembly

Shed bonanza looked after me

And helped me fix my mistake

Very good Shed Bonanza

Thumbnail of user turil1
1 review
9 helpful votes
March 1st, 2016

This is my experience in buying and building an American style Barn/Shed.
I reviewed the market for American Barns I found that for the type of shed I was after that Shed Bonanza offered the best value for money. The Shed I bought was a 12 by 12 meter colorbond Barn with 3 meter high side walls, a mezzanine loft and an overall height of 5.4 meters. The Shed frame was made from C, Z and top hat steel sections.
Shed Bonanza offered an Owner Builder process of having the shed built. Essentially you buy the shed as a kit from Shed Bonanza, you obtain an Owner Builder certificate of Consent from the Victorian Building Practitioners Board and you directly contract their installer to erect the shed. Engineering drawings where supplied as part of the kit price; however a Building Permit was supplied at additional cost. The Building Permit was supplied by the third party recommended by Shed Bonanza. The company that supplied the Building permit was a Building Surveying company located in Berwick. Although I choose to use their preferred Building Surveyor any registered Building Survey can be used. My belief in choosing to use their preferred Building Surveyor was that their relationship with Shed Bonanza would be beneficial. This proved to be far from reality. The Victorian Government Consumer Affairs web site recommends that people choose their own building surveyor and in hindsight this is good advice to follow.
After placing my order and paying my deposit I received the Building Permit (i. E. the paper work) from the Building Surveyor. The paper work was extremely poor. It consisted of photo copied extracts with pen amended notes. It was so poor that I bought the paper work into to show some of my colleges (I work as an engineer).
After I paid for the shed in full it was delivered on time as agreed. The installer a guy called Marty showed up as agreed and commenced erecting the shed. The fabrication of the shed went relatively without any issues. The Installer was fantastic. He comes highly recommended. He did a fanatics job.
The final step in the process was to finish off the loft area. The shed came with the structural steel beams to support the loft floor but did not come with the flooring, guardrail or access stairs. Installing the flooring was a simple job of screwing yellow tongue to the supports. The guardrail and stairs where a bit more complex. I used tubular steel to weld up the guardrails and timber to build the stairs. The guardrail and stairs were built to the Australian Standard (AS-1657) Fixed Platforms, Walkways Stairways and Ladders. AS-1657 was called up in the engineering drawings supplied by Shed Bonanza and is referred to in the Building Permit. It is also called up in the Building Code of Australia.
Up to the final inspection everything seemed to go relatively smoothly and to plan. I had generally over engineered the shed. My footings were twice as large as they needed to be and my slab was thicker and stronger than called for in the Engineering Drawings. My general philosophy in building the shed was if it is only going to cost a bit extra I would go for the up specified standard. For example high grade steel in the slab was an addition $100.
The final inspection proved to be a nightmare. The inspector sent out by the Building Surveyor had no idea about AS-1657, and I suspect from his un-wiliness to read the Building Permit that he was also illiterate. He failed the inspection based on the guardrail height being less than that stated in the Building Code of Australia. Note there is a difference in guardrail height between the Building Code of Australia and AS-1657. I pointed out to him that the Building Code of Australia refers out to that AS-1657 for sheds. He had no knowledge of AS-1657. When I disputed his claims with the Building Surveyor I discovered the meaning of poor customer service and pure ignorance. I pointed out to him that not only does the Building Code of Australia refer to AS-1657 but the Building permit he issued refers to AS-1657. In dealing with the company, I was forever told that they would get back to me and fed a whole stack of lame excuses. Such as AS-1657 is only meant for ladders. Yes that is why Australian Standards have gone to the trouble of calling it Fixed Platforms, Walkways, Stairways and Ladders because they only meant it to be used for Ladders. My dealing with the Building Surveyor was extremely stressful and painful. There was no recourse in dealing with this firm.
In summary I am extremely happy with the product supplied by Shed Bonanza. The shed installer comes highly recommend; however the stress associated with dealing with the Building Surveyor is something that I would avoid. I recommend that if you do buy a shed from Shed Bonanza that you put in the effort to choose your own Building Surveyor. Do not go with their preferred Building Surveyor. I would go as far as recommending that you use the building department of your the local council/shire. At least you will have an avenue of recourse if things go wrong.

Service
Value
Shipping
Quality
Thumbnail of user davidc212
1 review
2 helpful votes
May 22nd, 2015

If you are seeking to get customized shed designs, it is always worth getting in touch with us at Shed Bonanza. They are leading shed suppliers in Melbourne and can customize every type of shed to cater your needs. Know more via http://shedbonanza.com.au/ or call at *******418.

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About the business

Shed Bonanza opened shop in 1979 and has been proudly serving Victorians ever since. That? ۪s what makes us the shed experts.

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