I received a bubble tube with fish that are fake but have small moving parts that give the illusion that they are real live fish as a birthday gift from my father
It was an unusual gift because I'm 42 and I didn't ask for this specifically but I have a 5 year old and it was different as well as unique so I warmed up to it a bit
It's too costly first and foremost, 180$
We followed all instructions to a "T" and powered it on but had issues with the remote
It lit up when we pushed buttons so we figured the batteries had to be good that came with the remote (takes tiny watch batteries)
Second problem was that the batteries only had enough juice to confuse us and assume the remote was broken because we saw lights but it would not function
The fish are to be washed for 3 minutes in soap and water and rinsed thoroughly
For some reason it takes 48 hours before the fish move and look life like…. At first they either floated or sank
Problem 3, the fish never did anything
The book, customer service numbers and/or issues and registering your product are all to be directed to playlearn
There is a useless app for this product as well but use it or don't I don't see that as one of the many issues
Playlearn was nice on the phone, no wait and they sent new fish with quite a few more items that go in the tube to address the issue
I asked if I was calling the correct number for my sinking fish and I was told that it was
Got new fish, no change
As we realized the fish were not going to wrk we also realized the bubbles substantially decreased…. Almost hardly any bubbles bubbling and eventually the motor just stopped
I contacted playlearn again and they told me it must be the motor and they would send a replacement and that it would be easy to install?
The wanted me to take this thing apart and replace the motor…. This product that we bought new…. Not broken
I thought it was completely ludicrous but my dad was upbeat so I didn't make a big deal
Cut to one month later and we never received the pump
I would love to give this thing back and get the money but my father is really into me keeping it for some reason
I asked for a refund anyway and at that time they told me to contact Sharper image if I wanted a refund and that they only dealt with the maintenance issues
Sharper image was super nice and said I should have contacted them to begin with and they would happily replace it
I'm curious if I could have made the refund happen
They sent a shipment label but it's a very long awkward item and it's going to be difficult to get a box to ship back
So much nonsense that I despise this thing
I have to drain it a second time wait for a new one to fill for a third time and that the fish do their thing
If sharper in page wants to be the customer service saviors then they need to state that some place
The only paperwork, contact info, customer service number that came with this item was directed to playlearn and they are unprofessional at best & their products are crap
If I'm doubt on who to call if you have a 3rd party issue then learn from my mistake and call sharper image…. And don't buy a bubble tube…. Lame

Placed an online order last week of November with Sharper Image online. Immediately needed to cancel it and reached out within 10 minutes of placing the order for assistance. Conveniently did not receive responses to call or email inquiries until the item had "already shipped" and would now have to wait to receive it and return it before refund could be given. Due to numerous technical issues on their end, could not process my own online return label and was told on two different calls that one was being emailed to me for expidited return once it was made clear to them that I needed the money back right away. Never recived the labels. Contacted again, finally was able to print one on my own. In the meantime, when first placed the order there were 3 different financial holds placed on my bank account, one of which was for almost $90 more than my order total. When inquired about these transactions I received no answer at all from company as to where my missing money was. After finally reaching someone about the shipping labels, the hold was released and my money was returned to me so I thought all was well. 3 days later when I finally am able to print my own label after they fixed their glitch in the online return center, the charge for the item suddenly reappeared UNAUTHORIZED AGAIN in my bank account, now causing my account to overdraft. Tried online chat and my issue was escalated to a manager, who called my hours later. Also found out when printing the label that I was to be charged for return shipment, for an item that NEVER SHOULD HAVE BEEN SENT OUT TO BEGIN WITH. Finally spoke to a manager who said I would not be charged shipping, apologized and said she had contacted the financial department and had my funds released and I would see the money credited back to my bank within 2-3 business days. 4 days later, I sent an email that yet again went unreturned. 5 days later, I start an online chat with a Shannon, who danced around the issue, told me my money was released today after she looked into it, and yet again it would be 2-3 days and then I would see a credit. I asked numerous times during the chat for an explanation as to why I was lied to last week and told I would have the money back in 2-3 days then, which she literally just did not answer and told me they had done nothing wrong and I was not lied to. I asked repeatedly for an answer about why I had received nothing but misinformation, lies, and bad customer service (when I received any at all), and she again NEVER answered a single question I asked, through the customer return policy at me (which really infuriated me), blamed the situation on me, and provided me with no solution. Because they charged my account, unauthorized by me, several times and did not credit me the money back when they said they would, not only did I end up over-drafting, but now literally cannot pay a bill that was due last week because they did not follow through. They did not offer to rectify this, they did not tell me why I received this kind of service, and then disconnected the chat (essentially hanging up on me), after doing nothing but repeating the same thing over and over again. So as of today, I have an overdraft fee, unexplained charges on my account, a bill I cannot pay, unfulfilled promises, rude customer service, and zero explanations. This is the worst experience I have ever had with a company and for one so large you would think they would care at all about their customers. I work in customer service with C-Level executives for a living, and I rarely ever complain, I am an intelligent and reasonable consumer, and I expect a basic level of customer service: mainly just follow through with what you promise. Sharper Image failed this on every level. Let's hope I actually get my money back in this new promised time frame.

The Sharper Image Gel Memory Foam Pillow - what a pain!! This product is not comfortable at all!

My husband and I bought two of these pillows from our local Sam's Club more than a week ago. At the beginning, and even though they stunk a lot, they seemed to be working fine (at least for my husband). The cooling system was doing its thing, but for some reason the memory foam seemed to be too thick and hard to provide any kind of head and neck comfort. But since we had just bought them, we decided to give them a try...what a mistake!!! After a week of using them, I gradually started getting backaches, and neck aches. But I was not associating any of my aches to the new pillows.

Until last Saturday morning when for no reason at all, I woke up about 4 am feeling extreme pain on my right arm and shoulder as if I had dislocated my clavicle or broken my arm. That's when we finally made the connection between these pillows and the discomfort on the right side of my body. We returned the pillows to Sam's Club that very same day!!!

I spent my Saturday, taking Ibuprofen and wearing Ice & cold patches on my right shoulder and arm, hoping for the muscular pain that I thought I had to go away. But by Sunday morning I could not even lift my right arm up at all (I sleep on my right side), I felt miserable!!! So we rush to the Urgent care for help.

After x-rays, the doctor determined that I had a nerve injury (Radiculitis, branchial) in my neck caused by a external agent (the pillows); that had affected the mobility of my right arm and caused pain from my right shoulder all the way down to my finger tips. $200 later, I was sent home with medication and I was also advised to trash the pillows!!

As for today, Monday, I can move my hand (that's why you are reading this review), but my right arm and shoulder are still in so much pain; thatI am still unable to lift my right arm up and my husband pretty much has been my nurse for the last 3 days!! As I cannot use my right arm at all (and I am right handed), he has been helping me to shower, do my hair, get dress, brush my teeth, etc...THIS IS WHAT I GOT FROM AN ERGONOMIC PILLOW!!!

I reviewed this product on the Sam's Club website, but I still do not think it is enough. The manufacturer need to know about how their product is hurting people! I looked for a way to file a product complaint on the Shaper Image website, but I couldn't find it. So, even though it i difficult for me right now, I am sharing my experience with other customers through this site, so THEY WON'T WASTE THEIR MONEY!!

Two $19.99 Shaper Image Gel Memory Foam Pillows, cost me $200 in medical bills, lot of pain and frustration and about 10 days of treatment (I am on day 3 today). I wish companies would not misrepresent their products. These pillows are DEFINITELY not ergonomic and THEY SHOULD BE DISCONTINUED as all they do is to cause injuries.

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