I had a shark vacuum that had a 7 year warranty that retailed for well over $300. I've called the company numerous times with issues with the vacuum. The vacuum just was not picking up or able to use the vacuum hose if the vacuum was in an upright position. Each time I would call they would have me troubleshoot with them, I was told just to shut it off for an hour what a joke. So I got an agent who said that they would send me the part that I needed I would pay the shipping Another joke I'm not a vacuum repair man They need to take care of their product which they don't. So after the next call I got a supervisor on the line who said they would replace the entire vacuum however I still have to pay the shipping and I have to cut the cord off the vacuum and send them pictures I was very leery of this. So I did what they asked I cut the cord give my credit End this email stated information After they received the photo they sent me an email showing that they used my credit card. The kicker of the whole thing also is I was told I would get the vacuum replacement in 2-3 weeks Another joke. Back to the email The email stated that they have the right to change the shipping and they also have the right to change the vacuum however the vacuum would be changed to an upgrade. However the vacuum did come very quick I didn't wait 2-3 weeks it was only a few days which was great. So I opened the vacuum put it together used it Through the box and the packaging out it garbage night. After using the vacuum a few times I noticed that it didn't have a light it didn't have features my old vacuum had so I looked this model up And it retailed for $169-$179, That certainly isn't an upgrade it's a downgrade So I called the company And they basically are giving me the runaround like they were in the beginning with the vacuum. Now they deliberately sent me a cheap vacuum and they want me to go to FedEx to buy a box to send it back to them remember I've already paid to have it sent to me. I don't feel like I should pay again for something they did deliberately. I've called numerous times and each person tells me the same thing that I have to send it back to them now I've already cut the cord off my old vacuum threw it out which I knew I shouldn't have done that I was gonna end up screwed over by this company and that's exactly what happened even though my vacuum wasn't in working condition I was still screwed. So my next step is going to be calling my credit card company and the better business bureau and any other place that I can pass this information to. I'm not 1 I'm not one of those people that's going to get screwed over those people that's going to get screwed over, If it's an upgrade it's an upgrade and you need to pay to ship it to me and take care of getting the old one back it's not my responsibility