Sharis Berries

I've been home after having knee surgery and my besties sent me Shari's Berries and flowers. 1st delivery, opened the box and everything was super warm and smelled like spoiled fruit. The cold packs included were very warm and sweaty and actually made the box the strawberries were in fall apart after removing the cellophane and ribbon. Needless to say, the strawberries were mushy and warm and most of the chocolate had cracked and crumbled off. The flowers were wilted but sprang back somewhat after a fresh cut and fresh water. 2nd Delivery, again, when opening the box was greeted with a fermented warm fruit. One of the cold packs included was completely warm and one was a tiny bit cold. Again, the chocolate was sweaty and cracked and falling off the strawberries. Flowers were warm and wilted, but again, sprang back to life when given a fresh cut and water.