Shapeways

I work for company focusing on R&D and I need a lot of non-standard parts that require specific attention. Shapeways so for delivered every single time. The parts come out great but their customer service is even better. My best experience was working with Will Magley. He always makes sure all of my non standard parts get the attention they need and is always willing to find a way to help when anything comes up. They have definitely earned our company's business for years to come.

My experience with Shapeways has been really great. Amazingly friendly and helpful service. I ordered a special D20 to propose to my partner with, and they were in touch every step of the way to let me know how the order was progressing. When the delivery got lost (not due to Shapeways, but due to local delivery issues), they were incredibly helpful in sorting it out and I'm happy to say I got my item in the end. The item is lovely and just as described. Would definitely recommend this company - fantastic customer service!

I had the wrong product shipped to me so I contacted customer service to get it figured out. The very next morning I was greeted with a very pleasant email from Mitchell Jetten who was not only very polite but also efficient. I actually received an email letting me know a replacement was already being processed a couple minutes before Mitchell's email. So I'm very pleased with how quickly it was all resolved!

When there is any issue with one of my prints Shapeways always gets in touch. A real person emails me to describe the problem and is knowledgable enough to provide useful tips for how to address the issue. And when they don't have an immediate answer they get back to me within a day after talking to other teams. They seem eager to help and always friendly!

I've ordered and received 4 small detailed art projects from Shapeways. I'm new at 3D printing, and one or two haven't met their requirements. They've coached me through the problems, allowing me to fix and reorder. I get bids from other manufacturers for each project, and Shapeways is usually the cheapest. I've been pleased with the results, and their large selection of materials is presented so that a novice can easily weigh the options..

I got the "Love you always" for Mother's Day last year and "Always with you" from my husband this Christmas and the quality is great and delivery was quicker than stated by a week. They fit perfectly together and as they're slim I can even add more of the collection later. Would highly recommend. Tara

The quality of the products is very high which is why we have returned to Shapeways time after time. Just as importantly, their customer service is second to none. The agility and flexibility with which Shapeways managed our orders are fantastic. This was particularly evident as we hit problems with deliveries due to circumstances beyond their and our control. Our account manager offered a 5 star service by swiftly finding alternatives and being available at all times to guide us through the process extremely professionally, making us feel that our custom was of utmost importance to the company.

I picked-up a used 2-ball putter that needed a face replacement and was referred to Shapeways by the Odyssey folks.
The Shapeways website is easy to use and after verifying the dimensions of the face opening, ordered the gray version.
When it arrived, I test fitted the new face and was happily surprised that it fit like a glove with no sanding required.
I'm very satisfied with my purchase from Shapeways!

I have my own printer at home, but when I need a high quality print with technology out of my reach, I go to Shapeways for their tech portfolio and amazing customer service.

The level of service provided by Shapeways is greatly appreciated. I spent 36 years in the Military and Civilian Fire Service and understand customer service. I shall continue to be a returning customer for Shapeways products and again the service exceeds expectations.

Right from the start I was impressed by their service with target delivery/production dates given and subsequently matched. Delivery was marred by one of the delicate products being damaged as a result of some sort of impact whilst in transit and defeating the protective packaging. However Shapeways were immediately responsive by offering a replacement and the order was then satisfactorily completed.

I received the printed objects on time and sadly one got broken in the shipment. The others turned out super well. I got back to the service and the support team immediately got back to me and reordered it. Wow, super impressive service. Thanks

Very very good reproduction of an unavailable part for my car.
Ordered on line and arrived in UK within a week.
Brilliant.

_/\_ Thank you so much!
You guys are amazing after all. Working with many different companies,
And throughout all the Corona-restrictions and challenges most companies
Had to deal with somehow, I must say Shapeways has THE BEST customer
Service!

Many Blessings,
~. ~

This review is specifically talking about the level of customer support/experience I received during the planning/order process. While I found the website pretty easy to use and having a pretty good level of documentation, they are not going to be teaching you 3d modeling(understandable). I had not done 3D modeling in the past and I was ordering a single model for myself and classmates as a custom gift from my class for our teacher. William Magley helped me review my model, gave me incredibly helpful design tips throughout the process, and gave me great advice about printing material/color/finish. He was quick in response time and response quality was high. He clearly has a competent knowledge level to help potential customers. I would highly recommend this company to friends/family based on my customer service experience.
-Jake S.

I am very satisfied with the products that I have purchased from Shapeways. The few times, out of 100+/- products where it was the wrong size or broken, they were replaced after I sent a photo and explanation. Although you have to wait for the products, often Shapeways is the only place to get odd ball stuff. Mostly I order N Scale Military vehicles of the Cold War era.

I have had only one issue in four years and Shapeways was very prompt and helpful in dealing with it.

When I realized a wrong delivery of one of the three items I ordered, I just wrote them an email and got back an answer in less then 3 minutes with a new order (with no charge) already placed.
Great job!

Angeliki did a great job designing for my 3D print! Communication and timing was fantastic. I look forward to my next project. Thank you!

After having assembled the parts of my H39 tank engine (ETS, scale 1/35) I got the idea of doing the same job again with the engine in scale 1/16, which was produced on special demand. Shipping was extremely fast although I hadn't chosen priority shipping. This time I preferred smoothest fine detail plastic and a version with internal parts as crankshaft, camshaft, pistons, connecting rods. I had to be very careful with these components, but the result is outstanding! It was a pleasure to work with this high quality material. I would like to stress that I am really happy with my choice!
Andreas from Germany

I am a frequent purchaser (over 4 years) of Shapeways 3D printed models and products. The quality of the printed products, speed to print and accuracy of shipments have been fantastic. The customer service team and the account managers have been very responsive, accommodating and are available if order updates need to occur. I am a BIG FAN of Shapeways!

I built a 1/24 Lem 5 Lunar Module.
The 3d pieces provided by Shapeways are incredible...
Thanks for JL Meens the author or the drawing or the fab that allowed me to realize my dream.

Very helpful and produce great quality items. Gives great information on how to proceed with your design.