• Shane Co.

2021 CUSTOMER CHOICE AWARD

Shane Co.

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Overview

Shane Co. has a rating of 4.75 stars from 220 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shane Co. most frequently mention customer service. Shane Co. ranks 13th among Diamond sites.

  • Service
    12
  • Value
    12
  • Quality
    12
Positive reviews (last 12 months): 0%
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What reviewers want you to know

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How would you rate Shane Co.?
Top Positive Review

“Great visit at the Roseville Shane Co.”

Sherrie P.
2/5/23

Arleen and Dylan took great care of my husband and me. We got exactly what we wanted. They cleaned all my jewelry while we waited. We left my broken ring, one bought at a different jewelry store, and they fixed it so beautifully. You cannot even tell it was broken. They also polished it, so it sparkled magnificently. I got so many compliments. Also, on both occasions the ladies and the Service Desk were so helpful and sweet. Everyone even the security guard were very attentive and helpful.

Top Critical Review

“Disappointing Service”

lisa p.
10/6/23

I sent my 3 boys here to buy wedding ring. My daughter recently got engaged and i wanted a necklace and earrings that matched her ring. Even though Shane Co was more expensive I thought they had good service, THOUGHT WRONG! Chatted online with sales person, completed the purchase, paid for it and waited for it to show up. I received a call the next day asking for a email which i provided. Purchase clears my banking so I assume it's on the way. 5 days later I get an email at the email address they claim they can't verify that my order was cancelled. I called the store, didn't even give them a name, acct number nothing but they knew exactly what i was talking about. Yup they canceled my paid order. I'm now stuck wedding day tomorrow and no precious gift. I asked why they couldn't simply call and ask i kept hearing was they couldn't verify my email ‍needless to say, never shopping here again

Reviews (220)

Rating

Timeframe

Other

Thumbnail of user dgon.4177
1 review
0 helpful votes
November 20th, 2023

We got married in mexico and we went to take pictures in the ocean with the photographer, long story short the ring slipped off and could not be found. We were very sad but I thought "lifetime warrenty" no need to worry. To my great surprise when we got back and I called them they told me loss and theft are not covered but I was never told of this it was always "lifetime warrenty" and we cover everything. The sales person I talked to sends me a 400 page coverage and highlighted on page 231 states loss and theft are not covered. Had I been given this information up front and it was not hidden I would of went elsewhere and got twice the diamond size for half the price I paid a premium because if the "lifetime warrenty" expecting them to cover my butt. Please please go elsewhere. Diamonds of better quality and cheaper in almost any other diamond store I just got suckered into the "lifetime warrenty". Please don't make the same mistake I did l!

Thumbnail of user lisap3178
1 review
0 helpful votes
October 6th, 2023

I sent my 3 boys here to buy wedding ring. My daughter recently got engaged and i wanted a necklace and earrings that matched her ring. Even though Shane Co was more expensive I thought they had good service, THOUGHT WRONG! Chatted online with sales person, completed the purchase, paid for it and waited for it to show up. I received a call the next day asking for a email which i provided. Purchase clears my banking so I assume it's on the way. 5 days later I get an email at the email address they claim they can't verify that my order was cancelled. I called the store, didn't even give them a name, acct number nothing but they knew exactly what i was talking about. Yup they canceled my paid order. I'm now stuck wedding day tomorrow and no precious gift. I asked why they couldn't simply call and ask i kept hearing was they couldn't verify my email ‍needless to say, never shopping here again

Products used:
nothing, apparently they don’t sell to people who have my email address

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbaraa1835
1 review
1 helpful vote
July 1st, 2023

I wrote to Tom Shane and no reply... Shane has had my ring for a simple repair of just putting stone back in for over 6 months. I still do not have my ring back. They have had it since January.
Shane's repair and customer service is not very customer friendly. I have my original receipt for my ring and shane did not want to fix it, and tried to get out of it. I was told I have a lifetime warranty to fix it. I have my original receipt. They finally said they would put the stone back in. Now it needs remade, when I call in, I get different stories about where it is. 2 months ago, I was told the vendor would be done in 2 days, then quality control and I would have it in a a week---not so. I have been told it is in Denver, then it is out of the country, but we do not know where in the world it is. I have been told by Caleb, that since shane is fixing it for free that I do not have a right to complain or be concerned it is taking over 6 months and I still do not have it. It is do not call us we will call you. Every time they say they will call about something, they do not call. I cannot depend on getting a call from someone so undependable. A lot of my friends and family know the story and are convinced my ring has been lost and they just have not told me yet.

Products used:
ring--- jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user ts738
1 review
1 helpful vote
January 14th, 2022

I purchased a diamond ring from Shane last summer. After making the last payment I went to pick it up. Before leaving I asked them to verify the serial number on the diamond and discovered it was not the one I had purchased. After further investigation I found out Shane had sold my diamond to another customer and the one they delivered to me was of substantially lower quality and lower value. When I asked if it was standard policy that they check serial numbers before setting and delivery, they said no. All other jewelers I have since visited said it was standard policy. I demanded my money back and found a ring at another jeweler. The moral of this story is find a jeweler you trust. If you bought from Shane before reading this, make sure the serial numbers on your diamonds match what you purchased. Note: for this review, there is no selection for zero stars. Since then Shaneco posted a response saying management would contact me to help resolve the issue and we have heard nothing.

Products used:
Jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user dougb450
1 review
1 helpful vote
December 22nd, 2021

Ordered present for wife at Christmas. Promised two day delivery. Never happened. Waited all day at house. Was informed at 6:00 PM tnat it was not going to make it and would have to wait an additional day to see of it makes. Called customer service amd their answer was basically too nad so sad. Will mever do business woth company again!

Thumbnail of user tawnyb9
1 review
1 helpful vote
August 18th, 2021

My husband and I both got our rings here, everytime we need service done to our rings, the customer service and turnout time is awful!

Service
Value
Shipping
Returns
Quality
Thumbnail of user dessiejo
1 review
1 helpful vote
August 21st, 2021

Difficult to get an answer when you call into the Arapahoe Road office in Centennial Colorado. Very unorganized.

Thumbnail of user kristinp58
1 review
3 helpful votes
March 25th, 2019

This place has pretty much ruined my wedding day considering I even had to get married without my real ring and although they had me a loner ring it just wasnt the same. I waited 12 wks or longer on my ring that was supposed to take 6-8 wks i was very disappointed. We decided to go to Jared and they took care of me right away

Thumbnail of user elaineh121
1 review
22 helpful votes
March 26th, 2019

Maybe my expectations are too high since everybody else seems to be ok with getting bad service from ignorant staff. I have been to the Westminster store twice in the last month and it is obvious they are under staffed. Maybe they need to consider why that is and pay their people better. Jewely has a mark up of 3 to 4 times cost and since I have worked at a jewelry store before, I know they make BANK. Anyway, after selecting my item, I was left in line at the cashier area where only one cashier was working and already helping a couple. There was one other person in front of me in line. I stood there for several minutes while the only cashier answered question after question from the couple she was helping, meanwhile the phone rang and three additional customers accumulated behind me. She answered the phone while helping the same folks she had been with during this entire episode and it went like this, "No she is out on a break right now, I can take your number and have her call you back when she returns or you can try back in about 30 minutes if you like and she should be back by then. Oh, well I can help you with that, let me finish with the customer I have in front of me and I will be right back with you." She puts them on hold, finishes up with current customer (which has been taking at least 10 minutes) then gets back on the phone. Nevermind that she has six other customers that have been waiting in line since BEFORE the phone call came in. Who trained this ignorant soul? The customer in front of you is your most important focus. She very easily could have told the phone call that she had several other customers in line ahead of them and she would be happy to call them back at her ealiest availability. At no point in time did she ever look up at us in line or acknowledge us in any way. So here is how it ended, she was still on the phone while we all waited until her coworker came back from break, coworker helped the person in front of me then me then she finally got off the phone and that is when I left. Terrible terrible service! People are spending hundreds and thousands of dollars on totally discretionary items and this is how Shane treats his customers.

Thumbnail of user pamt32
1 review
10 helpful votes
September 15th, 2017

Just had my diamond reset. It looks like a gum ball ring. I loved my diamond and setting and couldn't wait to get it back. It looks like a different ring I hate it now! It's shorter and doesn't look very pretty I'm so mad! I hate this place so much! Avoid avoid avoid!

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About the business

Visit your local Shane Co. jewelry store for the best collection of engagement rings, wedding rings and fine jewelry. Buy risk-free with our 60-day return policy and free lifetime warranty. Experience the difference today.

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