No one answer you for any enquiry. Totally rip off.
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From my experience, Shaadi is a Fraud site, Particularly, a female and her mother Vahini Mohan,plus nikita ghare, sayali Khodke,

Writing this for any female members living in Western countries especially.
1. If you decide to give a guy living outside of your country a chance, always video chat.
2. Here are tell tale signs of someone lying about their personal information.
3. If their photos look different or younger than the person you are seeing on a video call, it means they are either married or with someone and deliberately chosing older photos.
4. If their surroundings never change i. E. they always call you from the same location, cafe, bedroom then it is because they don't want others in their household to know what they are upto, more importantly you to discover they are with someone. Just consider this, if you spend 5 hours talking to them and they never move from room to another to make themselves a coffee/tea/drink or go to the kitchen for anything, it begs a question why constraint yourself? Ask them if they would go and make coffee etc? You'll get excuses.
5. If they chat during the week but always busy over the weekend its because they are spending time with their wife/girlfriend.
6. If they declare love for you within couple of days or a month, be warned. They have never met you so don't really know you, therefore a declaration of love is premature. They are hooking you in.
7. If you see an old photo on their WhatsApp profile and it appears to be similar to the ones in their dating profile, you can bet they are chatting up other people who only know them by their dating profile photo and it is important their WhatsApp profile matches. They will refuse to update it no matter how many times you ask.
8. If they ghost you, its because they are working on the next victim.
9. If you get a call or email from someone claiming to be their girlfriend or wife and they tell you they have known about you all ong and they want to help you, then you have been a victim of a tag team scam. This is usually the case when talking to someone living in Pakistan, India where husband and wife decide to lure someone living abroad, with an aim to get an opportunity to move abroad and the easiest way is by marriage to someone living abroad. The husband has agreed that he will divorce the girl as soon as he gets residency. In this case, he tells the wife everything about you and the wife will repeat those details to you. This is because something between them but went wrong and now their wife or girlfriend want to help you. She was in on the scam. She will start sharing their husband or boyfriend photos you just to assure you he is a liar. Consider yourself lucky for escaping a fraud.
9. You discover their social media is either old or private and guess what still showing old photos, similar to the ones on their dating profile. Its because they are connected to other victims on social media to verify themselves.
10. If you have been chatting to someone and all of a sudden their profile is deleted, this is because another member has discovered the truth and alerted shaadi.com who rightly so removed the profile. Dating websites have no moral obligation to contact other members of someones fraudulent activities because it reflects poorly on them but that is a major tell tale sign.

Fact check the person you are talking to... always.

Do not, I repeat DO NOT fall into their trap. It is the biggest scam that I have came across till now. They are nothing but a bunch of cheaters who'll promise the world to you before taking your money and as soon as you opt for the service, everything changes. I've lost my hard earned money to these fraud company but I'll try to help others to save theirs by exposing some of the marketing stunts. I got a call from one of their marketing persons, Shailesh Tadka, for pitching their Select Shaadi service. He made a lot of promises to me which later turned out to be false. Like we'll provide matches strictly according to your desired preferences, ex: if you want a girl of 5'3 then we'll not provide 5'2, If you want fair, we'll provide fair. If you want slim we'll give you slim. Moreover we'll not provide those profiles whom you have already viewed on the main Shaadi app and not shown interest to. We want only a good word of mouth and nothing else. (I'll show him the power of word of mouth now). We have more than enough profiles for your desired location (Indore in my case) which again later turned out to be a false commitment. He even told that they give their 100% for matchmaking and if they think that tehy are not able to perform well, then they will refund the money. I can continue stating several such false commitments. Once the payment was done, we were asked to fill up the partner preference form. On the basis of that form, they told that they do not have very good profiles in Indore and our other stated places, so we should consider other places also. We agreed. It was agreed upon that in initial 5 weeks they will provide profiles strictly according to our preferred places and then gradually we'll move onto the other places. We are currently in the third week of the service. We were shocked that the profiles that are being shared are just random profiles shared only to complete their weekly targets. No match whatsoever. The most shocking was the part when we were sent some profiles that did not even have the profile pic and their relationship manager Debojyoti told us to accept the invitation and then he'll ask for pics from the other side. Really? Then why did you make us fill that form? When we rejected, he told us in clear terms that they do not have more profiles matching our criteria. Do you believe this? In the third week of the service! Now we are stuck and our hard earned money is lost to these frauds. The height of irresponsible behaviour is that they will not respond to your grievances. We tried to discuss the matter with Shailesh also but he simply did not respond. Probably he got his commission. We even complained to their service head regarding false commitments that their marketing person Shailesh made but we were asked to produce proofs and call recordings. Again, do you want your customers to record every call so that it can be produced as a proof later on? I have lost all the hopes of getting my money back but you have been warned. Do not fall into their traps. You'll also end up losing your money.

Pathetic
Nontrustworthy
Fraud
Cheaters
Fake Profiles
Scammers
Worst Customer Support
Fake membership Plans

I took Select Shaadi package

Reasons for which i feel i have been cheated:

1. I have been promised that services are being provided from Hyderabad and Mumbai (I asked in the first place that the Relationship Manager should be a Born and Brought up Telugu person so that they will understand what are our requirements and can assess which partner can be suitable for us w. R. t community, place etc.;)

2. Rahim the sales guy who contacted us said that he may not guarantee that Relation manager can be from Hyderabad initially, but if we were allocated with Relationship Manager from other location i can submit a request to change the Relation Manager from Hyderabad and it will be done. (This promised communication has been broke as there is no service at all in Hyderabad)

3. We have been assigned Sulochana Koli as Relation Manager from Mumbai who is not a Telugu native speaker and i immediately raised a concern to Rahim asking to change the Manager with Telugu Native speaker from Hyderabad, but he convinced me to give a try as she is an expert for 2 weeks and if i'm not happy i can request for a change of RM from Hyderabad. I raised a Telephonic complaint to change the RM and there has been no resolution for 20-25 days unless with some useless calls to know the reason (We are cheated again here as Sulochana has no knowledge on what are the Telugu local communities, poor convincing skilss, less experience, she's not a fluent Telugu speaker and she is sending us the matches without checking the partner preference where our community is not their preference which has clearly resulting in the rejections, based on these how the Hell you can say She's an expert and matches are handpicked - What is the point of taking the Assisted service)

4. After almost a month i received a call from Krishna (escalation Team) addressing the issue and in conclusion he said there will not a Refund, Could you please explain what right do you have to take my money with the Fake promises and cheating practices.

In conclusion Never Trust these Guys for Assisted Services.

No contact # working
No e mail
I want to delete my profile no way to delete it
Very bad experience

I was a member of shaadi platform from almost couple of years. I was first a free user, then bought a membership (for a few months), moved to free again, and finally bought the VIP services. I was happy with the platform database and the matches which search engines provided, until I bought the VIP services. I was allured by your marketing team about the VIP services, where she mentioned that I will be getting bunch of services as mentioned below. A representative. Detailed preferences for the search matches. 3-5 matches per week, exactly matching my preferences. Conference calls and conversation initiations from the representative to introduce the matched parties. A lot more to go on the list.
Unfortunately, I did not experience any of the above mentioned services. I was provided with a representative to start with, and it took about 1-2 weeks to make the representative understand my personal preferences. She was sending me the profiles which the app would suggest, without even looking into the profile matches and the preferences. I got random profiles, which did not match my preferences, except a very few which I was interested in.
I was told that the representative's father had a medical condition, and I will be assigned a new representative. I completely understood, and was being supportive. From this point onward, the representatives kept changing. It takes about 1-2 weeks to get the repo going between myself and representative, and by the time I was able to establish this, the representative changed. It was nothing but waste of time. I felt that I was fooled to spend my 3 months, so that they can get rid of me, and put money happily into their account.
Coming to the profiles that I was interested in, no conference calls were set up. In fact the representative did not even bother to contact the other side. She gave me contact numbers of the profiles, and asked me to contact directly. I could have gotten the contact numbers by my own with other memberships as well, and I did not have to buy VIP for getting contact numbers. There was one situation when the representative told me that she has spoken to the other side, and asked me to contact. When I did, the other person was pissed, and was questioning me on how did I get the contact info. I was completely embarrassed.
After a long disappointment, I started to raise my concerns through the VIP shaadi app. No response was received for about 2 weeks. I raised the concerns to my representative, and I was fooled. At the begining, the representative told me that she would inform her subordinate. And after that, no response for about a week. I asked her again, and she kept giving me reasons, and after about 2-3 weeks, she stopped responding to y messages, and I was completely ignored. During all these days, I was not provided any service. No information flow between myself and the team for long time.
Finally, I raise a ticket as well online, and then I was addressed by the team. I had to tell them the whole story, but unfortunately, I did not hear back any satisfactory response. I got fed up with the experience, and decided to leave the platform, and spread my experience to the world, by writing reviews across multiple websites to help others choose this wisely.
I was given an option to extend my VIP membership by 2 weeks as compensation, for fooling around me without any communication for months. Also changing representatives often. I did not feel that it was a fair bargain, and decide to leave the platform where the team does not have ethics, and the customer service approach. I will never suggest any one to get the VIP membership, in fact, I would suggest them to stay away from this scam.

Shaadi.com is not a well managed website for the purpose of partner search. It has good number of registeredmembers
Of which the most are free members. Most of the profiles are incomplete, lacking essential information most necessary
Of choose preferred profiles. In every search, one has to stumble upon, requiring to request for Annual Income, Rasi,
Gana, Family details vitally important for finding appropriate. Request for this or that information makes the search tedious
And time consuming. It is not sure whether the requested information can be obtained or not.
Annual income, even if, specified does not give clear idea of specific annual income as the site has compelled each and
Every member to choose range of income such as Rs. 4-7 Lakhs, 7-10 Lakhs. How one can be draw the impression of
Actual income. If the website centre its attention to user's preferences, the it would keep the input field as user input
Field for giving clear picture. How can one select a preferred partner with incomplete information? The website management
Team never takes note of these aspects. As being a premium member for more than a year, I put request for this.
As it introduces it as Matrimonial Website, it have not took notice of customer's demand.
It devloves on the site to make entry all vital information for new users as well as existing users. It should restrict sign up
Unless these information are supplied at the time of signing. It can all compel all existing users, be free or premium, to
Complete profiles to the extent of at least 90% by temporarily deactivating signing in.
If these conditions are fulfilled, then this site can regarded as a full-fledged matrimonial website intending to help users
To search preferred partner without consuming time by sending request for this or that vital information.
As my experience says, once a person sign up, he/she is sure to receive a call for upgradation as premium member,
By convining him/her the benefit of being a premium member and any how making him premium member.
But, the site management never took note of whether the profiles are really fit be selected or not lacking in essential
Information. The site like many other allots a certain number of phone number during the validity to view and use.
But, if one uses the phone numbers to seek information about annual income, rasi, gana and family, his quota
Will come to zero before he/she can actually find an appropriate. Time so taken for obtaining information lessen the
Validity period thereby compelling one to re-new the premium membership without fruitful outcome.
Time consuming tedious search make way for their income. The site should stop this practice by updating and putting
Pressure to member to enter all requisite information necessary matrimonial search.