• SGS

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Overview

SGS has a rating of 4.78 stars from 1,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SGS most frequently mention next day, fast delivery, and excellent service. SGS ranks 1st among Tools sites.

  • Service
    55
  • Value
    56
  • Shipping
    55
  • Quality
    53
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
97
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What reviewers want you to know

Positive highlights

  • The best, tough and competitively priced with next day delivery.
  • I Have used SGS several times for gas struts and always had excellent service and struts.

Critical highlights

  • This companies' customer service is possibly one of the worst I have had the misfortune to deal with.
How would you rate SGS?
Top Positive Review

“Amazing new toolbox”

Kim B.
11/29/19

72" Stainless Steel Tool Box I bought this to go in my study as a toolbox/ desk extension. It is fabulous. The build is good quality and very sturdy. The wooden top means it looks beautiful in my study and will be great for jewellery work. Delivery was prompt and customer services were extremely helpful when I phoned to double check that delivery would happen that day. They went out of their way to assure me by phoning the pallet company.

Top Critical Review

“Really Bad aftersales service”

Shabaz M.
6/14/22

Shockingly bad customer care. After sales service is non existent. You will wait for 30 mins+ on the phone then get cut off. I sent a strut back for repair and heard nothing for over 2 weeks. Repeated phone calls just pass you around the business then you get cut off. There is no manager to speak to. I have lost many hours of work trying to get my strut back. Its a 3rd world country service. Sales people of course are very quick to act. I will never use them again.

Reviews (1,414)

Rating

Timeframe

Other

Reviews that mention popular keywords

day delivery (93) gas struts (83) quality product (91) tool chest (52) customer service (137)
Thumbnail of user philippen8
1 review
0 helpful votes
December 27th, 2018

Very happy, fast, efficient, great choice
The compressor works as expected the same the spray gun
No nonsense
Philippe

Thumbnail of user davids2223
1 review
0 helpful votes
May 14th, 2019

Second purchase from SGS. Chainsaw arrived when stated, easy to assemble and started after third pull with a true easy start mechanism. Impressed with the additions - fuel mixing bottle, tools, file and bag, plus 2 chains. Have not tried it in action yet but all in all seems good.

Thumbnail of user nevillek2
1 review
0 helpful votes
March 12th, 2019

Had everything needed. Good price. I would definitely recommend this company and will be buying from them in the future if /when needed. Very quick delivery and efficient service.

Thumbnail of user mickh35
1 review
0 helpful votes
February 4th, 2019

Hi. My experience up to know has been excellent. I asked for a different
Delivery day, which they accommodated. When it was delivered the
Couriers had laid the box on it's side, and although the box looked
Undamaged, everything had moved to one side and damaged the plastic
Cowling. I took a couple of pics and sent them an email and they replied
Saying they would send out a replacement in 5 days. A couple of days
Later I ordered some spare couplings and oil, and today they all turned
Up together, 5 days after I reported the damage. The quality of the
Fittings is good, being all brass, and the build of the compressor is
Also very good. I would say I am quite a fussy person having been an
Engineer a few years ago, but I am very pleased with their goods. So
For me the service I have received has been first class and I would
Recommend them to anyone looking to buy from a UK supplier.

Thumbnail of user malcolmh38
1 review
0 helpful votes
August 6th, 2018

Very easy ordering, good website for what Your looking for can be filtered. Fast despatch & delivery 5*, brought 2 tonne low access trolley jack +case & 4× 4 tonne axle stands, must admit jack smaller than antecipated, but lifts cars ok, case very poor quality, struggled to fit in case, then securing log broke off after about 4 uses & rubber on lifting beam split on first use as well as optional extra rubber pads on stands split in half when supporting vehicle on sill jacking points, but a good product for price, but if looking for regular use would consider maybe a pricier option.

Thumbnail of user richardb975
1 review
0 helpful votes
May 22nd, 2019

Ordered it and received it very quickly, the quality for the price is good.
Recommend the as a good supplier.

Thumbnail of user kevinb545
1 review
0 helpful votes
July 16th, 2018

20 ton floor press puchased because out 6 year old cheapo Clark unit finally died. Always nervous about buying stuff on the internet, but really happy with the quality of this machine. It will certainly last 20 years from what I can see.

Thumbnail of user wendyb327
1 review
0 helpful votes
August 19th, 2019

Arrived on time. Well packed. Fitted in minutes work as should do. Exactly as advertised on web site.

Thumbnail of user johnb1861
1 review
0 helpful votes
June 30th, 2018

Very efficient service and communication and great value products, will certainly shop again in the future

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About the business

Gas Struts for Domestic, Leisure and specialist applications. Boot and tailgate struts for cars. SPX Power Team distributor and service centre for bottle jacks, hydraulic press, cylinders and pumps.

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