SGS

My strimmer didn't start at all. Only after receiving additional starting instructions (not the first time this has happened then) did it eventually start only to use a tank of fuel in 10 mins and then refuse to start thereafter, hot or cold.
SGS were reluctant to admit a fault but eventually had it back for investigation but after keeping it for 2 weeks sent it back in the same condition.
I then had a saga to obtain a refund which took a lot of chasing and contacting my credit card company. Overall the experience lasted over 6 weeks and is not one I intend to repeat!

I would definitely recommend this company and will be buying from them in the future. Very quick delivery and efficient service.

Normally really good, used them a couple of times this time however was shocking. The jack & Axle stand combo i had ordered and paid for was not available so i was offered an alternative, brilliant so far, on looking the alternative was for the Jack only at £16.67 + vat extra, checking on the website adding the jack and then the axle stands on their own, (Same jack as the offered alternative and same axle stands) would only cost me only cost me £20.39 extra, i phoned up to speak to SGS with person dealing with my case, would was a said to get the axle stand and jack combo would be £40 (roughly), i questioned this and was quickly sent to a different team, who also confirmed £40 extra for what i was after, after explaining the price on my screen he confirmed i was correct. It was cheaper to do singularly. If i had trusted them and said yes i would be considerably out of pocket, on asking because i'd been messed about paid out twice (refund takes up to 7 days to go back in) and potentially ripped off £20, for a set of rubber axle stand protectors to be thrown in for my inconvenience i was told this was not possible. £5.99 set of rubber protectors for customer satisfaction i think would have been well worth it. The morale is don't trust always check for yourself.

I ordered a Milwaukee pack out system from SGS Engineering - it arrived next day delivery so far so good, un packed the units and noticed that one section was damaged. I got straight on email to SGS to advise
of the fault - they offered £5 discount to keep a damaged item cost £240 which was insulting so I declined and requested a replacement. I was asked to provide photographic evidence of the damage - which I did by return. I was then told to pack the item up and print the shipping label and send a photo to SGS. All completed, at my own expense. I was told by email from SGS that a courier (DHL) would collect the faulty item and deliver the replacement. I took a day off work and no DHL delivery or collection. Following multiple emails I contacted customer services - a long wait time. So called sales and was transferred directly though! I was told by the agent that the item was not ready for delivery today as previously advised and that replacement was still in their warehouse!
It does state on the website that orders are despatched next day, same does not apply to replacement items. I have been told it will be "some time next week", I will not be buying from SGS and will use a credible retailer that provides customer service.

We needlateed a replacement compressor, we ordered it at 2.30 for next day delivery. The order conformation promises afollow up mail on dispatch with tracking number. Having had no contact from SGS i mailled them late in the morning to be told the carriers has sent the item to the wrong depot and it would be an extra day before it was delivered. At no point was i offered a tracking number to co oberate this, so i suspect it wasn't dispatched until i mailed to chase.
I will not be using them again and certainly wouldn'r recommend them to anyone else.

Quick delivery good quality item as described in catalouge impressed with quality will be ordering more as I need it