SewingMachinesPlus

UPDATE to prior review... I spoke with the customer service Manager - after explaining all that occurred and problems with the machine, the company has agreed to replace the defective unit.
When replacement arrives, if machine works I will change rating.

Purchased a brand new Allegro Sewing machine as part of a "package special" only to find out a week later that it was the standard discounted price. Machine has not worked, right out of the box. Took 4 phone calls, and several emails with photographs, only to have the technician tell me that "every lady who calls in thinks they know everything!" I never said I know everything, just that I have been sewing on babylock machines for over 20 years and knew that this issue was not normal.
Rude, horrible customer service. On top of a $1300 + machine that I have to ship back, and wait "maybe 3 weeks until they have time to get to it...". My 4th babylock purchase, and this is my LAST! What a flipping waist of time and hard earned money.

I have their in house brand longarm quilting machine the King Quilter Elite II Second Edition. The electronics on the king quilter are inferior, unreliable and fails with frequent regularity. Right now I have two sets of electronics laid out over my studio
And a useless longarm. That's what I've had for all but about 8 months of owning this machine for two and half years. The bosses hide from all customer contact which screams "this business is not to be trusted." I cannot sell this useless longarm as it is, I cannot trade it because it is an unknown brand and there are too many reports of the electronics failing and the company being inept at supplying reliable electronics.
I'm filing formal complaints because the owner, the president "bosses" of SMP are
Hiding out avoiding being confronted with selling a longarm that is not ready for the market with the electronics they are using.

These people are rude as hell! I placed an order and have been given several different dates for delivery. They take your money and don't follow threw. I ordered a insert for my sewing machine and was never told that it would take 6-8 weeks to sent. I was sent an order number. But nothing about the delivery or anything. I called and they still tryed to give me crap. The rude $#*! I spoke with hung up on me. DONT PURCHASE from these people! There scammer's

I have waited for 8 weeks, emailed 3 times, spent 2 hours on hold and no one has returned my call or my email. I believe this store has closed and they are stealing our money. Unfortunately I payed through Pay Pal which also seems to have teamed up with scammers (3 separate orders) and are siding with sellers, not buyers. DO NOT order from this seller, unless you have money to throw away.

I purchased my 1181 from Sewing Machines Plus who told me I had an option of the adjustable height table with my saying I am only 5'1". This is the lowest it can be lowered (which is three inches higher than my standard sewing tables). I have been through so many phone calls with them to no avail. I have tried a higher chair which makes me have to sit on edge of chair, then eventually it rolls out from under me and I fall. At 72 yo I do not need the falls. Service guys have been NO help and one was rude. I have sewn on it a few times but between the fall and my degenerative disc disease I cannot use this awesome machine.

Also it took 3 weeks of repeated phone calls to learn they did not know what my Servo motor error code meant. When a general sewing machine repairman in our area knew exactly what it meant.

I spent over 700.00 on a new machine. I noticed it didn't run smooth and was making noises. The tension was messed up and when I tried to adjust it I noticed there was fabric like fuss down in the bobbin area. Clearly they sent me a used machine someone had returned. When I called and tried to return it after only having it 4 days, they told me I had to pay a 20% restocking fee. They put you in their call que and don't call you back. Don't fall for this company they are dishonest.

I purchased a sewing machine that was in stock because my first choice was out of stock. I was not happy when I received the machine and want to exchange it for my initial choice. I have called numerous times, waiting each time over 45 minutes before hanging up. Was able to leave a message one. Also left several emails. No response. Customer service is deplorable. Very disappointed. I will not buy my replacement there... if they ever do respond to me! I have 60 days per return policy and worry that they will not respond in time. Helpless situation.

I saw a dress form that seemed too good to be true so I messaged to find out what's the catch. Representative claimed there is nothing wrong with the dress form it is a great dress form. I instantly ordered right after that I immediately got an email saying my dress form was on back order I called to cancel they said we never charged I told them the charge has come out of my bank they said it was just a hold being that it's not available and it's on back order your money will be refunded in seven days I told them to cancel and they said OK. Here it is seven days later and my money is still not in my account I called them and they said it was not canceled. So they canceled it today let's see if I get my money back.

Machine freezes up more than it sews. It had a loud noise from inside machine. Returned it and as of this week it is sitting in a large room of machines waiting to be looked at. I'm very disappointed! Advertisers said it could be returned for any reason. They won't refund my money. Said they had to try to repair it first, but couldn't tell me when that might be since they have so many returned machines.

Management at sewing machines plus at mission bay San Diego is either uneducated or trying to pull the Ole switcheroo and say that the king quilter [[ standard is the same as the king quilter [[ elite except for rear handlebars and was argumentative when I notified her that I was shipped the standard machine I will update my review if this problem is resolved promptly and properly as of now I dissatisfied.

If you do return items purchased from this vendor please note that there is no Free 60 refunds. If you return a machine you still must pay shipping and in my case that was $112 through FedEx (which they recommend)
Also, if you opened the item they will charge you 20% restocking fee (in my case $300).
They do not tell you any of this on packing lists or invoices or receipts. You have to ask.
If product you ordered is defective they will give you a full credit towards another product (in my case I wanted aserger that does the WAVE stitch, which turns out to only come on a high end babylock serger, and of course they can only sell this to you in person due to contract with babylock). I live in Georgia and this online company is located in California.
So my suggestion is to find a reliable LOCAL sewing machine dealer and talk before you purchase.

Placed an order over Thanksgiving weekend, we're in Christmas week and the product hasn't even shipped yet. When I call, they blame it on the manufacturer and hide behind being a 'drop shipper'. The product description didn't say anything about an extended delay or that it would be ordered from the manufacturer. I won't order from them again.

Ordered a sewing machine. Charged my credit card and have not received the item even though it was advertised as available. Tried to get through to customer service, but stayed in line for 20 minutes or more each time with no contact.

I ordered the Dime magnetic hoop over 2 weeks ago and still nothing has shipped to me. It stated that expedited shipping was not available because it ships from another location but 2 weeks is a bit ridiculous. My last 2 emails to them have not been returned. I will update this review when I receive my product

After two plus months and numerous email' s we have not received our order. This place will take your money and then just make excuses and blame Corona. Stay away...

Ordered thru Amazon pay, not a good experience.

When searching for a new serger, I really wanted to make sure I had the opportunity to learn about all its features. I was told by the salespeople online that they offered classes. That sealed the deal for me. I signed up for the first class I could. The day after signing up, I was told that because I bought online, I could not attend this ZOOM class. They referred me to UTube for help. Seriously? I am returning the machine even though they charge a 20% RESTOCKING FEE! Do no buy a machine online from this company.

I woul like to hear from your ceo Blaine Maybe he could help They say cause of the pandemic call can be longer than usuall How long is usual Do you have that many complaints that it takes days and weeks to get back to you.

YOu sent me a machine but it does nothing. Can't even wind the bobbin Just makes a humming noise. Texchs don't even answer the phone. Can I just send this machiner back and get my money.

I bought an overpriced Sewist 725s & was led to believe return was easy. Machine was loud & cheap for price. Called to get return info - 20% restock fee plus shipping & handling PLUS at their discretion may be another 20% or more. I will keep machine BUT WILL NEVER DO BUSINESS WITH THEM AGAIN!
Have no receipt just email with shipping info so unable to leave picture
I paid $399 on 5/1/21 for Janome Sewist 725s

This company will not give me my money back for 2 items I purchased as a result of their faulty product listings at their website. These were accessory products that ended up not being compatible with a Scan & Cut machine I purchased from another vendor, but SewingMachinesPlus had them listed as compatible. I have been writing them for months trying to get my money back, and that is after they put me through the wringer calling one of their tech workers that knew absolutely nothing about the issues I was having - and he did not know it was an issue of the purchased products being compatible with my Scan & Cut machine version. Then SewingMachinesPlus told me their product vendor said I should call Brother (manufacturer of the products) direct to troubleshoot the issue. The Brother rep (who was great) told me they were incompatible with my machine and told me I needed to pursue the return through SewingMachinesPlus - which I pretty much assumed would be the response to begin with. Most recently, instead of sending me back my money they sent me ONE OF THE TWO INCOMPATIBLE PRODUCTS I sent back to them. Their staffers did manage to send me a return label for that, but apparently they don't have plans to refund me the money for the 2 products I returned. Within all the chaos, one of their reps quoted a return amount that didn't add up to the price I paid for the products I purchased and sent back. I had used a discount coupon that gave me 10% off - so factoring in that (I did not factor that in initially), one item should have been $22.49 and the other should have been $17.99, and the manager quoted $12.59 and $17.99. I have yet to see any refund activity, so it doesn't much matter they got the amounts wrong. What's really unbelievable is they have a Shopperapproved review rating of 4.7 - apparently Shopperapproved is a review mechanism businesses pay into for false ratings. I see no place where I can review my own experience with SewingMachinesPlus via the Shopperapproved site. DO NOT do business with this company, you will regret it, they are absolutely incompetent. They can't even add up two numbers on a calculator. Their prices are not mind blowing, you can find the same products for the same costs via other stores. I had never heard of them when I ordered so I didn't know what I know now.

Wish I had read the reviews of this totally horrible company is before I ordered from them. Don't make the same mistake. Ordered rotary cutter blades on May 8. They sucked the money from my Paypal instantly. Weeks later they sent an email saying the item isn't in stock and there is no ETA for when it will be. They encouraged me not to cancel since they claimed they would be the first to get it when available. More weeks later, nothing from them. I cancelled and requested a refund on June 5. In a bold lie, they said that Paypal charges right away (NOT TRUE with Amazon or most other site purchases) so it would take 8-10 days for the refund to appear. Still NOTHING. Waited on hold for close to 30 minutes, twice. Asked for call back that never came. 17 days after cancellation, waiting on hold until a person answered, the refund is on its way, allegedly. Sketchy and misleading, Stay away.

Customer service is the worst experience I have ever had! No one answers your call or emails. They will take your money, not tell you the product is out of stock and then not answer your inquiries at all!

Placed an order in early April. Called customer service after 2 weeks and was told machine was to ship shortly and just wait. Almost a month later, an email came saying that I should have received the sewing machine and to call if not. I called, was on hold for 58 minutes, got transferred to an answering machine, which was too full to take any additional messages.

At the end of the day, after a month of waiting, I paid but never received the sewing machine that was meant to be a birthday gift for my daughter. The worse part is, this model was still available on Amazon when I placed the order, but I opted for this site based on earlier reviews. Big mistake.

Now I will need to dispute the charge with the credit card company. The company would have been better off saying items were sold out and not ruin its reputation with its inability to satisfy orders or respond to customer inquiries.

This was a miserable experience from start to finish. I ordered the sewing machine in April. About 4 weeks later I received an email from the CEO stating that in the midst of the pandemic there was an overwhelming demand for sewing machines-Of course, all the stores in my area were closed. I understand their problems during this time but I saw no improvement in the months i've been dealing with them. Calling customer service was an experience in frustration, I was dissatisfied with the sewing machine and returns have to go through the service department and be approved.(Save your box) Buy from a store where you can try the machine, have a class and talk to someone in person!