Serenata

Flowers did not arrive
Customer service is none existent all you get is a automated email response
There is no customer support phone number

Avoid this company. The product is poor and they don't stand behind it. I had an order of lilies and roses and as everyone knows lilies can take several days to open well the never opened and when I contacted support about this I was told I'm outside the window so they don't do anything about it. What a horrible company, total scam.

Ordered what is described as the 'Love Letter', twenty-four red roses for £39.99 and paid an additional £9.99 for premium guaranteed delivery before 1pm.

What arrived was six tiny pink roses with some other weed-like foliage all squashed up in flat cardboard envelope.

Do not trust this company to deliver what you ordered for a special occasion. Disgusting, despicable service.

Never again.
The picture showed a nice and especially full bunch of flowers. What arrived was about 3/4 of the quantity it showed on the website. That's nothing other than fraud.
Also, it came with a free vase, but the flowers were very expensive because it included the vase in its price. But they pretended the flowers were that expensive and the vase was free, from the goodness of their heart. Would have happily dumped the vase and pay less.

But mostly: you don't quite get what you pay for.

Ordered what looked like a great arrangement of flowers for my wife's birthday at £40 reduced from £50 so a great bargain, or so i thought until they arrived. The flowers were fresh and in good condition but to be honest you get the same quality but twice as many flowers from a £15 bunch from Tesco. Wrote to customer service and although apologetic they are not bothered that it was a very disappointing Birthday for my wife and I ended up getting some more flowers from another supplier which was what i expected for the price.

They are an awful company, I paid for flowers to be delivered to a close friend who's mother had just died,
They didn't turn up, then when I emailed to ask what happened to them they abused me and called me a liar.
Would never use them again. I wish I had checked out their awful reviews on trustpilot (which they have now turned off) before I bought them,
I got some from Bloom & Wild in the end, they are much better.

Do not use this company. They used Yodel to deliver my flowers sent with love from my family and we saw the driver, toss the packages around in the van with no sense of care at all. The flowers were very poorly packaged and the accompanying vase - again poorly packaged - was smashed in the box. I'd give this company 0 stars if I could.

Trusting the good reviews I ordered a postbox bouquet two weeks in advance for a Saturday delivery. On the delivery day the status is "in production" instead of out of delivery. I email asking for an update - get a copy&paste response straight from a website that doesn't even address my question. Email again on Sunday - "oh sorry we can deliver it on Monday". An hour later - "oh sorry we'll only have these flowers on Tuesday".
If you want your occasion ruined use this wonderful service, who knows, you might maybe actually get what you ordered.

Ordered these for a sick Auntie. £40 reasonable amount to pay and photo looked lovely. Thought it made sense to go local to where she lived in Croydon. Big mistake. Totally embarrassed by what was delivered and in a box. I order flowers regularly from my local area and expected the same quality. I will attach their photo and what actually turned up. It speaks for itself. I've realised the reviews I saw before ordering on their website were fake. Scammers. Don't order from this Company!

I am absolutely appalled by the dismal service I received from Serenata Flowers. My recent order turned into an absolute nightmare, and I am deeply dissatisfied with how this situation has been handled.

I placed an order with Serenata Flowers, providing them with the correct delivery address for a university campus. The process seemed straightforward, and I had high hopes of brightening someone's day with a beautiful bouquet. Unfortunately, this experience has been anything but pleasant.

First and foremost, Serenata Flowers failed miserably at their primary task – delivering the flowers to the correct location. Instead, they carelessly delivered my package to the wrong place, which resulted in significant inconvenience and embarrassment. It's baffling how such a simple task could go so terribly wrong.

When I contacted Serenata Flowers to report the issue, I expected a swift and efficient resolution. However, I was met with nothing but frustration. Their customer service team claimed that I hadn't provided sufficient information, despite the fact that I had clearly provided the correct address and all necessary details during the order process. This blatant attempt to deflect responsibility is both infuriating and insulting.

The lack of empathy and accountability displayed by Serenata Flowers is truly astonishing. As a customer, I expected them to take immediate action to rectify their mistake, such as arranging for a redelivery or refunding my order. Instead, they have chosen to evade responsibility and disregard my concerns.

In conclusion, my experience with Serenata Flowers has been a complete disaster. Their inability to deliver my order to the correct location and their subsequent refusal to assist me in resolving the issue demonstrate a shocking level of incompetence and negligence. I would strongly advise anyone considering using Serenata Flowers to think twice and explore alternative options with more reliable and customer-oriented companies.

Serenata Flowers, you have lost a customer for life, and I will be sure to share my horrendous experience with others to prevent them from enduring the same ordeal. Your lack of accountability and customer care is inexcusable, and I am thoroughly disappointed in the way you have handled this situation.

I have used Serenata Flowers in the past for my employees birthdays. The last two orders have been an absolute nightmare. One order did not leave the depot at all, no one from Serenata Flowers advised of the failed delivery. I had to chase this up with them and the flowers arrived 4 days later for a staff members birthday. They apologised profusely and advised they would deliver the flowers free of charge. I assumed the credit would be put on my account.

I placed another order for an other employees birthday. This time I did receive an email advising the delivery had failed. Apparently, the driver was unable to gain access. The business was open all day until 8pm. We received deliveries from Amazon and our stock providers that day, all were able to access the business with no issues. I took this matter up with Serenata Flowers only to be told nothing could be done about this as the driver was unable to gain access. I queried about my previous order and why I had not received the refund as their email had advised. I also stated that I would like to speak with a Manager and requested a call back. My query regarding the refund was ignored, and I was basically told they are an on line business and no one will call me. The Customer Service advisor, Leo totally avoids answering your queries and just repeats the same thing over again, nothing can be done the driver could not gain access.

The Service is totally unreliable, ordering flowers is for a special occasion, which relies on being delivered on time. On both of these occasions it was for a Birthday. Serenata Flowers have no shame in delivering flowers late, their Customer Service is pathetic and unprofessional.

Do not order flowers from this Company, there is a high probability they will be late and all you will get from them is Sorry we will redeliver, and some very poor, lame excuse as to why they could not deliver on time. AVOID THIS FARCE OF A COMPANY AT ALL COST!. - C Horne

When you search for a local florist Serenata will likely come top on Google but don't be fooled, they're an online business based in Malta. They courier flowers out from distributors across Europe.
I ordered some flowers for my wife for our anniversary and they arrived damaged and in very poor general condition having spent all day in the back of a van. Florist vans are usually air conditioned, courier vans are not! The courier even pulled the box out of the van and tossed it in the air before handing it to me!
To add insult to injury, when your flowers dispatch you get an email telling you that they are being "chauffeured" - I'm not daft and didn't expect this but the manner in which they are actually sent takes the biscuit.
When I complained I was offered a 15% discount for one damaged rose and assured the remaining flowers would bloom within 48 hrs as they are in "bud form".
This is utter rubbish - most of the bouquet are cheap chrysanthemums (petrol station flowers) and all are in poor condition.
Save yourself half the money and all the hastle and go to your local florist, M&S or Waitrose instead.
Customer service insisted they were right and refused to refund me.
Products are NOT AS ADVERTISED
See below for the promise vs the reality.

I ordered Flowers for my grandmother upon my grandad passing.
The flowers looked half dead, the water package was empty. The box look like it had been kick from a warehouse to her door. And she cut her hands on the broken glass.

Shocking experience.

I'll stick with Moonpig in future.

Ordered a £40 bouquet to surprise my wife at her workplace for our wedding anniversary
Having paid online days before, I received a delivery email stating the delivery window and stating they would contact me on delivery.
4 hours later having heard nothing I tracked it to see failed delivery on the tracker.
I sent 3 emails to the Company and 24 hours later received a standard email saying that they would contact the courier.
Sent another email this morning and had no reply
My wife came home this afternoon with the scabbiest looking flowers you have ever seen in a flat pack box dated 07 Apr.
Today is 11 Apr so obviously been left in a van all over the Easter period without any water
Look at the photo, is this good value for £40 for a special occasion 3 days later than ordered

Do NOT use them. Worst experience ever. I ordered and paid for flowers last Friday for my daughter's birthday to be delivered the following Tuesday. Still no flowers! It was her first time without her family on her birthday and I really wanted to make it special for her. They're now saying they will not refund even though flowers were never delivered! Worst ever

Would actually be a zero but will not allow me to do that... Had a delivery of flowers from my mother in law for my 50th birthday. Freesias and roses, box was battered and already open, all Freesias limp and beyond saving, awful leaves on the roses.
My mother in law sent photos of the bouquet whinchat looks horrendous and Serenata didn't want to know about it basically, just sent her an email in return telling her how to look after flowers. Maybe that could have been done if they didn't arrive in such bad health to start with. Terrible flowers and horrendous customer service

Outrageous service. Very bad experience and stressful too!

The flowers were due to be delivered on a Saturday (ordered in plenty time) but they sat in the 'local depot' all weekend and eventually got delivered on Monday afternoon! I believe Serenata knew in advance that they were not going to fulfil their obligation to have them delivered on the Saturday as was stated on my order confirmation. I emailed them and they used the excuse that due to the Coronavirus, there could be delays but this is quite contradictory to what they say on their website - see below:

COVID-19 - UK FLOWER DELIVERIES NOT AFFECTED

I let Serenata know I was not pleased as the flowers were sitting in a depot all weekend and they could easily have delivered them but they would not budge. I told them not to bother delivering them as I didn't want old flowers and asked them to refund me instead as I had wanted them delivered for a special occasion and it was too late but they didn't care - as long as they have your money - never mind customer service and satisfaction!

I have always used Interflora and they are superb, always delivered on time and give amazing customer service. My advice is to stay away from this unprofessional lot. I actually don't want to even give them 1 star but the review system doesn't allow this.

I will be letting all my friends know not to use them and will get them to tell their friends.

I ordered a plant arrangement for my Mother's 89th Birthday. The box contained a pile of soil and plants in disarray at the bottom of the box. There was no packing to stop the damage to the arrangement. I contacted them and they told me that they would not give me a refund as I didn't have photographic evidence. My Mother doesn't have a digital camera and I live 100s of miles away from her. They have offered to send a replacement but the Birthday is past and I don't want another heap of soil and plants arriving on my Mother's doorstep. The "Chauffeur Driven" delivery service was Yodel.

Not one flower in bloom - all in bud.
Bulked out with poor quality foilage.
Nothing like the picture.
Refused to refund.

After ordering from Serenta for many years now. I was disgusted at the way my Mum and Dads plants arrived. They were supposed to be in a basked, but when it arrived, it was as if someone had shaken the box. When it was opened the basket, plants and soil were all over the inside of the box. Serenta did rectify the problem the next day. That is the reason I only gave one star.
I hope this hasn't happened to many other people.
A nice bouquet would have been nice as way of apology, but alas no apology.

Still waiting for the flowers to be delivered and it's now late into the evening. Will never use Serenata Flowers again and I wished I had seen some reviews before I did.

No follow through to rectify a genuine issue with flowers that rotted on the stem and dropped whole flower heads. Flowers that were either diseased or cold stored for too long. A very poor show.

Don't go by photo of bouquets on website as they have more flowers in them than you get in your order.