• Serenata

Serenata

Overview

Serenata has a rating of 2.58 stars from 2,706 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Serenata most frequently mention customer service, local florist, and poor quality problems. Serenata ranks 227th among Flower Delivery sites.

  • Service
    129
  • Value
    129
  • Shipping
    123
  • Returns
    47
  • Quality
    124

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.2%
Positive
2
Neutral
0
Negative
7
97
See all photos

What reviewers want you to know

Positive highlights

  • Would certainly recommend Serenata flowers to everyone.
  • Very pleased with service great communication and next day delivery will use again beautiful flowers and great price

Critical highlights

  • Flowers don't match on site photo poor size and quality in comparison, customer service a disgrace.
  • No phone number to complain, email after email back and fore.
How would you rate Serenata?
Top Positive Review

“Lovely Flowers for All Occasions”

Paulina P.
7/19/23

I love Serenata Flowers! They have the most beautiful flowers for any occasion. Whenever I order from them, the flowers arrive right on schedule and in perfect shape. They look exactly like the photos on their website, which is fantastic! It's always a relief when what you get matches what you expect. The best part is that they give you care instructions, and if you follow them, the flowers can brighten up your space for a really long time. I had my flowers for nearly two weeks, and they still looked fresh and vibrant.

Top Critical Review

“Poor”

Guy H.
2/16/24

Flowers did not arrive Customer service is none existent all you get is a automated email response There is no customer support phone number

Reviews (2,706)

Rating

Timeframe

Other

Reviews that mention popular keywords

serenata flowers (209) customer service (163) day delivery (89) mothers day (85) web site (38) delivery time (32) phone number (18) front door (15)
Thumbnail of user juliets54
1 review
0 helpful votes
January 6th, 2022

The bouquet that arrived for my aunt's wake was extremely disappointing - no comparison to the online photograph. The reply I received after complaining was equally lacking and disappointing. Serenata florist's is a money-making racket with no heart and I will never use them again.
How do I attach a photo of what I ordered and what was actually received?

Thumbnail of user chandrikaw1
1 review
0 helpful votes
March 8th, 2023

VERY DISAPPOINTED *******867 BRISTOL. EXTREMELY SAD ABOUT THE QUALITY. SERENATA PLEASE CHECK SUPPLIER.

Tip for consumers:
never re order

Products used:
flowers by serenata

Service
Value
Shipping
Quality
Thumbnail of user amarjitg
1 review
0 helpful votes
June 24th, 2018

I ordered flowers for a funeral. Paid extra for next day delivery. I dont know where they left them as they were not there when i attended the funeral. Everyone elses (from different company's) were there. Maybe they have never delivered to a crematorium, before.

Thumbnail of user dots19
1 review
0 helpful votes
May 14th, 2020

I ordered flowers, a card and chocolates for a birthday present, no chocolates arrived and when I queried it they said they would refund me, I asked them to send the chocolates out, I didn't want a refund but they refused saying they only send add ons with a main order. They had my main order and messed it up so they should've rectified it. No chance, the email more or less said like it or lump it.

Thumbnail of user dd240
1 review
0 helpful votes
March 12th, 2018

Considering how much these cost, I think I would have got much better value purchasing from a supermarket! Very few flowers in bunch and most already looked a little past their best. Very disappointing :(

Thumbnail of user beeb46
1 review
1 helpful vote
July 31st, 2018

Gift from family in Oz Wine in wooden crate Left on doorstep top cardboard box opened and wooden container holding the three bottles wine all smashed Customer service abbismal 7 emails there response as long as wine ok well that's ok After all part the cost of the gift is the wooden presentation box What a useless and dissapointing company Don't use these I know I won't or my friends and family
Disgrace

Thumbnail of user hilaryg9
1 review
1 helpful vote
December 12th, 2017

Got on an email on the day delivery was due saying that the flowers had been delivered. Unfortunately, they hadn't and only turned up the day after my friend's birthday. She said they were lovely but, to be fair, I know her and she would say they were whether they were or not! I'm disappointed they didn't turn up on the right day. I have to say though that when I complained they answered the complaint straightaway and have refunded 15% of the cost.

Thumbnail of user elizabeths230
1 review
1 helpful vote
October 7th, 2017

Not happy the flowers WHEN they arrived(8.30pm), for my elderly aunts 90th birthday, were just not what we expected.The bouquet was mostly full of white carnations not very colourful to brighten up her day! Sadly she suffers from pancreatic cancer and remarkably held on to celebrate her 90th so when they did arrive she was in bed sleeping. Very angry!

Thumbnail of user lindac2079
1 review
0 helpful votes
May 13th, 2020

The flowers sent was atrocious short changed on this bunch nothing in comparison described on the brochure disappointed and angry.

Thumbnail of user shanh8
1 review
0 helpful votes
March 12th, 2018

Ordered white flowers for specific reason but recieved yellow. When I contacted serenata they needed a picture unfortunately the flowers were sent to my elderly mother who lives some distance from me. She does not use a computer nor able to send pictures via a phone. The company stated the picture had to be sent via a computer or tablet as would not be accepted via a phone. Serenata were no help and no apology for the error was given. I will not use the serenata again.

Thumbnail of user kathrynl24
1 review
1 helpful vote
March 10th, 2018

Two bunches ordered; one great and the other had 4 broken stems. Sadly wouldn't order from them again.

Thumbnail of user anitah45
1 review
1 helpful vote
March 11th, 2018

Serenata weren't able to deliver my order - not their fault necessarily - but it wasn't clear what could happen next apart from a card being dropped through the recipient's door. There's no way of tracking what's happened (click on 'track my order' and on the website it just says 'failed delivery' which is no help at all), it's all very confusing.

Thumbnail of user sueb131
1 review
1 helpful vote
March 14th, 2018

These were for mothersday! Mum mum was dissapointed witth he roses -

'The roses were beautifully presented... but,... and I hesitate to tell you this, they seemed to have been damaged by the cold.The edges of their outer petals were slightly blackened and curled. Such a pity. I wonder if they were left out overnight somewhere.'

We wont use Serenata Flowers again, if they could have just replaced the roses, it would have been something.

Thumbnail of user jasmins8
1 review
0 helpful votes
October 5th, 2017

Ordered flowers for my mom's birthday and was guaranteed next day delivery, however the flowers didn't arrive until late in the evening the day after. Apparently the courier had made a mistake and sent them to the wrong sorting office. They were apologetic when I complained and offered 15% refund, so that's something but my mom was very disappointed and really the point was for it to arrive on her birthday

Thumbnail of user jamess700
1 review
1 helpful vote
March 12th, 2018

Compared to other flowers I ordered for my own mother these were very underwhelming and late. Would not recommend as kids were in bed when they arrived really late.

Thumbnail of user dawnd79
1 review
0 helpful votes
March 12th, 2018

Left on door step, people in house they would have heard the door, no such a nice waybtovreceive flowers

Thumbnail of user danm222
1 review
0 helpful votes
February 20th, 2018

The delivery was great, came within the 12 hour time slot. The disappointing moment was the end product, the flowers were damaged along with packaging. They were delivered in a box, this probably did not help as it seemed to be what damages the flowers.

Overall this was a disappointing experience, I will not be ordering through Serenata again.

Thumbnail of user dodd9
1 review
1 helpful vote
February 16th, 2018

Flowers arrived in the afternoon for Valentine's day. Some of the blooms and leaves were wilted and brown. Not good! I will NOT use Serenata again.

Thumbnail of user murielb12
1 review
0 helpful votes
July 29th, 2018

Ordered flowers for delivery to local hospital. Flowers were refused by hospital. If this is guidelines I would have expected this florist to know this and ask for alternative address before refusal.
When asked if delivery could be delayed till patient came home I was told that they could not guarantee flowers would last. Disappointed that consideration was not given to this request. When flowers were delivered three days later they were tired, still in box dated three days previous and I was then sent an email to say they had been delivered to hospital which was again incorrect.

Thumbnail of user dianew119
1 review
0 helpful votes
March 12th, 2018

I know the flowers arrive in bud form but when they are open there is no way they will look like the picture on the internet for which I was lead into a false pretence when ordering these flowers
These are the worst flowers I have ever ordered on the internet, I suppose that is what happens when you decide to give another company a go

Thumbnail of user rasas1
1 review
0 helpful votes
October 19th, 2017

I have booked flowers for my friend on Sunday to request delivery for Tuesday because they where celebrating wedding anniversary. Enough time to make arrangements to make sure that you will deliver custome service as promised. I was shocked when I called to say "happy anniversary, did you like the flower i have send"my friends answer was what flowers. She got her flowers next day left at neighbours.

Thumbnail of user garyc180
1 review
0 helpful votes
February 26th, 2018

I dont know whether to laugh or cry but this was a lesson learned for me. My wife was embarrassed by the pitiful flower display and did her best to hide her disappointment. This was, at best, some garage forecourt flowers with a nice presentation box. Needless to say they got popped into a vase and hidden out of sight from everyone. Such a shame but I guess you get cheap when you try to save money. I will, in future, pay a few £££ more and have that guaranteed wow factor that a gift of flowers give.

Thumbnail of user hs91
1 review
0 helpful votes
November 3rd, 2017

Flowers arrived on time and were well packaged, the delivery person was OK but not super friendly ('sign here' was his only remark). The bouquet looked lovely and wife really appreciated my gesture, but some of the roses included were well past their best and already starting to go brown, which left me feeling a little disappointed - so probably won't use again.

Thumbnail of user tomh287
1 review
0 helpful votes
March 14th, 2018

The bunch I ordered looked nothing like the pics on the website. Less than half the flowers shown and mostly filler leaves. Disappointing and will never order from these jokers again. Delivery turn around was quick and on time. So... disappointment was punctual?

Thumbnail of user seanb323
1 review
10 helpful votes
June 1st, 2020

Ordered a bouquet, received 8 yellow roses, better off going to Asda. Was very dissatisfied, was a special occasion and was absolutely embarrassed by what turned up, came at the worst possible time, would never order online again only from a local florist,

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From the business

Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.

Company Representative

Thumbnail of user luciap21
Lucia P.
Typically does not respond to reviews

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