• Serenata

Serenata

Overview

Serenata has a rating of 2.58 stars from 2,706 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Serenata most frequently mention customer service, local florist, and poor quality problems. Serenata ranks 227th among Flower Delivery sites.

  • Service
    129
  • Value
    129
  • Shipping
    123
  • Returns
    47
  • Quality
    124

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.2%
Positive
2
Neutral
0
Negative
7
97
See all photos

What reviewers want you to know

Positive highlights

  • Would certainly recommend Serenata flowers to everyone.
  • Very pleased with service great communication and next day delivery will use again beautiful flowers and great price

Critical highlights

  • Flowers don't match on site photo poor size and quality in comparison, customer service a disgrace.
  • No phone number to complain, email after email back and fore.
How would you rate Serenata?
Top Positive Review

“Lovely Flowers for All Occasions”

Paulina P.
7/19/23

I love Serenata Flowers! They have the most beautiful flowers for any occasion. Whenever I order from them, the flowers arrive right on schedule and in perfect shape. They look exactly like the photos on their website, which is fantastic! It's always a relief when what you get matches what you expect. The best part is that they give you care instructions, and if you follow them, the flowers can brighten up your space for a really long time. I had my flowers for nearly two weeks, and they still looked fresh and vibrant.

Top Critical Review

“Poor”

Guy H.
2/16/24

Flowers did not arrive Customer service is none existent all you get is a automated email response There is no customer support phone number

Reviews (2,706)

Rating

Timeframe

Other

Reviews that mention popular keywords

serenata flowers (209) customer service (163) day delivery (89) mothers day (85) web site (38) delivery time (32) phone number (18) front door (15)
Thumbnail of user maries146
1 review
0 helpful votes
April 11th, 2018

I have used Serenata before and always found them very good. Unfortunately on this occasion the flowers were delivered a day late for an Aunts 88th Birthday. Although I received an apology from Serenata I did think they may have made a good will gesture to encourage me to use them again... now Im not sure I will as even though they felt a day late wasnt a problem, it was in fact very disappointing on this occasion.

Thumbnail of user christinas125
1 review
2 helpful votes
August 21st, 2017

I oredered a bouquet that arrived swiftly next day and was kept up to date with the expected delivery and its arrival. Sadly I paid an extra £5 to have the flowers XL but the photo my recipient sent actually looked less than the one advertised for less and cheaper! This is taking into account for the flowers not yet opened. I am disappointed with the supplied flowers I think very stingy.! I think if they produced flowers etc as per photo it would be more realistic and honest

Thumbnail of user yvonner29
1 review
0 helpful votes
September 5th, 2017

I ordered a bouquet of aquarius flowers and a pink teddy bear for my special friends birthday... the delivery was great. The flowers in the box look fantastic... until we got the flowers out of the box to put them in a vase... what a disappointment... all the petals on the pink roses just fell off all over the floor... I paid £30 for these I never expected that my friend was very disappointed... not saying it to me but I saw it on her face... I will not be ordering again from you...

Thumbnail of user karens424
1 review
0 helpful votes
March 15th, 2018

Mum said she love the flowers, chocolates, balloon and card ( I'm taking her word for it as I didn't actually see everything) but I'm not happy with the delivery as mum stayed in all day only to fine the flowers outside her front door not knowing what time they turned up, the delivery person didn't even ring the door bell they just left them outside

Thumbnail of user juliec197
1 review
0 helpful votes
March 16th, 2018

Firstly I was very relieved that I found someone who could deliver on mothers day when I only ordered them the day before. Really good communication and service. However when I saw the flowers a couple of days later I was disappointed with the amount of blooms and the overall appearance. Maybe judging a florist on one experience on what must be the busiest weekend of the year is a bit harsh though.

Thumbnail of user joem323
1 review
0 helpful votes
February 18th, 2018

The order process was easy, the look of the Flowers were in line with expectations, price was a little high but ok.

However, although my wife appreciated receiving flowers for Valentines Day she mentioned that 2 of the rose heads were already detached on delivery. Not happy with this level of service and would not order again.

Thumbnail of user sharons245
1 review
0 helpful votes
October 11th, 2017

I wish I could give a better review, but it took about a dozen emails to resolve my issue. I think they went the extra mile after my last email because they were sick of me lol. Very happy with the final outcome that could have been offered a lot earlier and would have avoided worry that my order would not be received in time. Thankyou Felicia- sorry for assuming you were a robot.

Thumbnail of user bernicea9
1 review
0 helpful votes
May 1st, 2018

Hassle free ordering. My relative was delighted with the flowers, but informed me that the DPD courier had lobbed the box over her locked driveway double gates, instead of delivering them to the house, via the unlocked garden gate. SerenataFlowers cannot be blamed for the a DPD courier's lack of care.

Service
Value
Shipping
Quality
Thumbnail of user dabashis
1 review
0 helpful votes
May 3rd, 2018

Hi, as it was my fiances Birthday, I ordered three different flowers, they were amazing.

Delivered on time. Perfect.

However, I had to pay extra charge about £5 for each one of them and they were all going to the same address. Ended up paying nearly £15 for delivery. One of the vase which I bought for about £7 was broken. That had to be put in the bin.

Not taking anything away of you, I appreciate your service and your flowers.

Thank you

Thumbnail of user bobf143
1 review
0 helpful votes
May 11th, 2018

Apparently they are nice! Found it odd that my friend didnt mention receiving them! She would have, but there was no card! I even paid £2.99 for a get well card... very disappointed

Thumbnail of user leem118
1 review
0 helpful votes
January 19th, 2018

A good website and easy ordering service. They weren't able to be at all specific about any times for delivery, which is fine, but the flowers were left on the doorstep for several hours before my mother saw them (she was in all day) when opening the door in the evening. By that time the box had been tampered with by someone, luckily flowers were ok.

Thumbnail of user davide315
1 review
0 helpful votes
January 30th, 2018

Service was good. Very clear to understand ordering. Flowers looked good on delivery on Saturday but by end of Sunday had to be rearranged and some flowers had to be thrown away as they had become droopy and leaves were looking as though they were dying. Monday we now have a much smaller display and looks like it may last another couple of days. Instructions were followed but a bit disappointing for £25.

Thumbnail of user nickr99
1 review
0 helpful votes
February 21st, 2018

I was charged twice in error, but they did respond quickly to my complaint and refunded the second payment, although I don't understand why in the days of online banking I had to wait three days for a refund. My payment left my account in one second flat, so my refund should have arrived in the same time. The flowers were nice, but I expected more for my money.

Thumbnail of user lornam8
1 review
0 helpful votes
March 12th, 2018

Flowers were Okay - not quite what was pictured.
However the worst thing was that one bouquet was left in a box at the front door! My Mum was out and came home to find them sat there where anyone could've taken them. I also didn't receive a delivery confirmation via text for either of the 2 bouquets I bought.

Thumbnail of user garys273
1 review
0 helpful votes
February 21st, 2018

Easy ordering process. Quick and professional delivery. Reasonable prices. Somewhat disappointed with the flowers though. Very unlike the photo on web site. A ton of greenery but very few flowers

Thumbnail of user laureno19
1 review
0 helpful votes
March 12th, 2018

Lovely, efficient service and flowers delivered perfectly on Mother's Day.

Flowers are slightly limp, nothing of note. Almost looked super old fashioned too.

Having said that, I'm likely to use again for last minute arrangements.

Thanks.

Thumbnail of user hayleyw13
1 review
0 helpful votes
April 21st, 2018

On the whole the bunch of flowers my friend received were good, however there were 3 prominent flowers that will only last 1-2 days as they were already discolouring, so I was a bit disappointed. Ive sent feedback to Serenata but am yet to hear back from them.

Thumbnail of user christinec154
1 review
0 helpful votes
January 24th, 2018

I ordered a 'Cross' for the funeral of my mother in law and, although it arrived in time (on the morning of the funeral), it was very small (more suited for a child) and the roses were not completely fresh. I had ordered them on the Thursday prior to the Monday funeral, and I'm wondering if they were made too early? I had previously sent flowers from Serenata to my cousins who were delighted with them and said they were absolutely beautiful. The Cross cost £69 and I paid £9.99 to deliver before 10:30 am, and I felt that this was not good value.

Thumbnail of user wolfgangh5
1 review
0 helpful votes
July 12th, 2018

The flowers arrived on schedule. Price was better than comparable competitors. The bouquet looked completely different (Choice of flowers, artistic value of arrangement, COLOURS) than at the picture of your product TWILIGHT. The choice of colours was actually meaningful to the event and this is why I was a bit upset. You can have a picture of the flowers to get the proof of deviation from the product I had ordered. This should not happen.

Thumbnail of user alicea51
Alice A.
1 review
0 helpful votes
January 20th, 2018

Excellent service flowers arrived on the date mentioned. Did get to see them as I was buying them for someone else

Service
Value
Shipping
Thumbnail of user michaelw405
1 review
0 helpful votes
January 4th, 2018

I ordered 12 red roses for my wife at Christmas. She loved them but when we realised only 11 flowers had been delivered it was a bit disappointing.

Thumbnail of user chrisc709
1 review
0 helpful votes
July 16th, 2018

I purchased some flowers Thursday night ready to be delivered Friday. I was pleased with the quick turn around. I spent about £25 which I expected a decent bunch of flowers for money. Granted the flowers were nice but were not very big. I don't think it was particularly value for money. I am not sure if it is the heat, but also the flowers haven't lasted long.

Service
Value
Shipping
Quality
Thumbnail of user claired53
1 review
0 helpful votes
March 19th, 2018

Good - Nice display of flowers, reasonably priced and delivered on time as requested.
Bad - Roses were starting to brown when they arrived so didn't look as fresh as expected.
The card was a full A5 size folded card - would have preferred a small A7 size business card on a stick with message on for a funeral.

Thumbnail of user melw35
1 review
0 helpful votes
January 25th, 2018

I ordered a medium basket of flowers to be delivered to my mother in law for her birthday. The website was easy to use and plenty of choices. The email correspondence was good and kept me fully informed of my order and delivery.
The bouquet was not as large as I had imagined and some of the flowers were looking a little bit tired. So, on the whole I was pleased with the service but not so happy with the end product.

Thumbnail of user lizb130
1 review
0 helpful votes
August 18th, 2017

Bought 24 red roses for my dad to give mum on 60th wedding anniversary ad he cannot get out due to ill health
One fell to pieces straight away a couple of others had black spots on. As I did not have pic I couldn't prove it. Reply was they go through numerous inspections before being sent. Which clearly they don't. Fast delivery but would not buy from this company again.

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From the business

Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.

Company Representative

Thumbnail of user luciap21
Lucia P.
Typically does not respond to reviews

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