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Ser Bags has a rating of 1.68 stars from 19 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ser Bags most frequently mention customer service, and credit card problems. Ser Bags ranks 217th among Handbags sites.
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In 2016 I bought a branded Serbags bag for my teen daughter from this company, she wanted a backpack that did not look like all other backpacks you can see in school hallways. Price was $89.99 and this company was new to me, so I tried to talk her out of it, but she didn't want any other bag. 1 Year after we bought the backpack its still in great shape, this bag is big enough to hold her books and its very stylish and very Durable, so many pockets also padded Laptop compartment. My daughter loves it!
I ordered my first Green Canvas Military Messenger Bag with Adjustable Leather Straps. After a week the strap started to degrade itself (see photo). I complains twice and send photos to *******@serbags but no answer. No refund and no bag replacement. Conclusion: Buy bags from serbags.com at your own risk ( I published my review everywhere of social networks).
I shop online almost exclusively and in todays world, there is really no excuse to be a terrible online retailer. I have spent a week trying to make contact in order to return an item and no one has responded. The order was not delivered as promised in the first place and when I went to track the package according to tracking information it wasn't sent until a day after Serbags notified me it was sent. I've called two phone numbers, one of which hangs up on me after about 5 rings the other one sent me to a voicemail. I've also sent an email and filled out Serbags online form requesting a return authorization with no response.
In addition to the customer service, the actual product looks cheap and the leather feature looks worn. I am very unsatisfied with my purchase. I also find it unusual that in the customer reviews section of the website there is nothing but 5 star reviews even the best online retailers have a few negative reviews.
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Shop for great selection of affordable canvas messenger bags for women and men. Free shipping over $75.
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