1 review for SeniorsMeet is not recommended
These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.
Virginia
2 reviews
22 helpful votes

No customer service whatsoever - part of a bigger conglomerate
December 26, 2014

Seniorsmeet.com and Match.com appear to be affiliated, or they both dump all their customer service requests into the same email black hole - if you have either of these, their support contact email is the same - and it never gets read anyway.

I joined seniorsmeet.com a while ago. I had set my browser to remember my password so... naturally, when I needed to login and manually enter a password, I had forgotten it. So I tried their password reset option... as part of their verification process, they require you to enter the credit card number used to bill the account. My credit card has changed and I no longer have the credit card I used to open this account... so I have no recollection of that number... now, in order to change your credit card, you have to login, but in order to recover a forgotten password, you need to enter a credit card number... see my dilemma? I don't have the number of the credit card they're requiring to change my password, and I can't add a different credit card without logging in... so... I was left trying to contact their customer service... and I tried and tried and tried and got absolutely no where. They do not have live people working their customer service - only bots that kick off auto answers and if your answer is not provided, well too bad, you're just screwed. Then... and this is ridiculous... they have a link to reply to their automated response if your issue was not resolved... but the email link is not deliverable and goes to a 'no-reply' email - in essence, they tell you to just bugger off and that if your issue wasn't resolved, they don't really care and dump any further email requests for help into that same black hole that Match.com does... they don't care about you, they have enough business so that they really don't have to care and they don't care if you don't like it... in the end, they only want your money and after they have that, you can go take a flying leap... My account will expire - they will not be able to auto-charge my card since the number is no longer valid, and they will no doubt send me emails telling me how they miss me and try and seduce me to rejoin by saying I've had so many profile views and new messages - and this is a tactic they use to reel in suckers - and I now know that and will add them to my spam list - they are done getting my money and will never again see another penhy - and if I can dissaude others from making my mistake and joining these guys, then the more, the better. These guys are shysters that will take your money and ignore your concerns and problems - try it if you'd like, but I've been there, done that and found these guys to be pretty slimy

Date of experience: December 26, 2014
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