I lost my sweet mother 2 weeks ago while under the care of senior helpers. First - her caregiver - * - was a sweetheart and was very kind to my mom. I know the experience was hard for her. But this review is about the company and lack of any compassion whatsoever from their leadership and the lack of training they give to their caregivers. Did you know they do it have them trained in basic first aid and CPR? I didn't know this. They will tell you they are non medical. I own a daycare center - we are also non medical however every single teacher is trained in first aid and CPR. Every single person in my family is trained in first aid and CPR. Anyway - I sent a text to their client relations coordinator - * - the day after her passing. I heard nothing back for 5 days. I wanted to thank them and give them some feedback that I thought would be helpful so I called their director of operations - *. They put me on hold for quite awhile and came back and said - umm she appears to be in a meeting and will call you as soon as she's out. It's 8 am. I get a call from * at 9 asking why I want to speak to * and wanting me to just tell her so she can pass along the info. I said thank you but that I would just wait for *. (* never gave me her condolences or even mentioned my mother's passing) I called back at 11 and put on hold and again - * is in a meeting she will call you back. I call back at 3:45 and new person answers and I ask for * and they tell me yes please hold but ask who's calling. When I say my name the tone changes and puts me on hold. Come back - yep - you guessed it - * in a meeting and will call me back. I said - wow, that's one long meeting. This was met with nervous laughter. * calls me back about 15 minutes later. She sounds very nervous and proceeds to give excuses why she's not called me back. Tells me she's off site at meetings. Which is odd since every person who answered the phone told me she was in the office. She wants to know why I am calling and I asked if she knew about what had happened and she says - your mother's passing? I said yes and she says - well first - we are sorry for your loss. First? Pretty sure first was avoiding me, second was excuses and this happened 5 days ago and you knew and you as the director of operations did not reach out. I didn't say that tho I just said thank you. I thanked her for * kindness and asked if they trained their caregivers in basic first aid and CPR? She said - no we are non medical. I told her that I had never heard from any of them and she said how unusual that was. Later she called my sister and said this was the first time they'd ever lost a client. You're called senior helpers. Seniors - and you don't think it's wise to be trained in basic first aid and CPR or have any protocol for emergencies. Fortunately of us I called my workers when I got the call and they were there to start CPR in 4 minutes from my mom's collapse. We have cameras in the house - during those 4 minutes their caregiver stood with her hands in her pockets - completely freaked out. My employees quick action gave us the chance to tell my mom goodbye before she passed. I just want others to know when using this service - 1. No basic first aid and CPR will be done if your loved one has an emergency - even babysitters (good ones) have this training
2. The complete lack of care and compassion was shocking to me. A simple - sorry for your loss - would have gone a long way.
I am very disappointed in their entire organization and hope they do better in the future.

*Personal information redacted by admin