• SeneGence

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Overview

SeneGence has a rating of 2.68 stars from 81 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeneGence most frequently mention customer service problems. SeneGence ranks 536th among Skin Care sites.

  • Service
    12
  • Value
    10
  • Shipping
    11
  • Returns
    10
  • Quality
    11
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
2
See all photos

What reviewers want you to know

Positive highlights

  • The reason behind that issue was that the company was not prepared fop the takeoff of the product.
  • This company exploded all of a sudden, and they simply couldn't keep up with demand.

Critical highlights

  • Been trying to get through to customer service to get my money back but can't get anyone to answer the phone.
  • But it is extremely hard to order anything with all the out of stock issue.
How would you rate SeneGence?
Top Positive Review

“I love Climate Control! When I walk through the door in the evening, my make-up looks like it”

Heather C.
8/24/21

I'm getting compliments on my complexion! I didn't like wearing make-up until I discovered this! It sits on your skin under your foundation and lasts all day! It's light and smooths out the skin. When I walk through the door in the evening, my make-up looks like it did when I left in the morning. I love it!

Top Critical Review

“Distributors”

Kelly M.
7/22/23

Love the products. Been a distributor 6 years in January. Paid my yearly fee then. Broke my back in April and was busy with thar. I went inactive and had 30 days to reactivate. I missed that. They want me to pay $85.00 to sign up again. Not good to their Distributors unless you spend a certain amount each month.

Reviews (81)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (8) product (49) company (31) skin care (5) stock issue (5) 50% discount (4) climate control (3)
Thumbnail of user lindseyc384
1 review
0 helpful votes
September 13th, 2023

My skin was really dry because of swimming in chlorine pools. I couldn't find anything to help add the moisture back to my skin. Until I found senegence. I couldn't believe what 1 product did and that hooked me.

Products used:
I use the skincare and makeup lines

Service
Value
Shipping
Returns
Quality
Thumbnail of user katw18
1 review
37 helpful votes
August 30th, 2017

I agree the way this company handles it's out of stock problems is bad. You should be able to sign up for the product so that you know about when you might receive it. But I have only been using it for a 2 weeks but I can already see the difference in my complexion. I am 71 years old and I am seeing fairly deep wrinkles disappear. I am using the Climate Control, the Dry Day Moisturizer, and the Anti-Aging Foundation. I want to wait a couple of months and then I will try some more of their products like the actual wrinkle remover, etc. The texture of the lipstick takes getting use to but there too I am seeing an improvement in my lips that tend toward being chapped. I'll check back in 6 mos if my rating declines.

Thumbnail of user elmoc13
1 review
24 helpful votes
July 25th, 2017

I agree, I couldn't do 300 pv. The colours are great but I don't like how the lipstick feels and it didn't last more than 4hrs, I wanted it for travelling. The company makes you feel that you are the only one having the problem. You have to sell a lot of product for 300 pv, also you have a 6 monthly renewal subscription, I didn't get told when I signed up.

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