• SeneGence

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Overview

SeneGence has a rating of 2.68 stars from 81 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeneGence most frequently mention customer service problems. SeneGence ranks 166th among Skin Care sites.

  • Service
    12
  • Value
    10
  • Shipping
    11
  • Returns
    10
  • Quality
    11
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
2
See all photos

What reviewers want you to know

Positive highlights

  • The reason behind that issue was that the company was not prepared fop the takeoff of the product.
  • This company exploded all of a sudden, and they simply couldn't keep up with demand.

Critical highlights

  • Been trying to get through to customer service to get my money back but can't get anyone to answer the phone.
  • But it is extremely hard to order anything with all the out of stock issue.
How would you rate SeneGence?
Top Positive Review

“I love Climate Control! When I walk through the door in the evening, my make-up looks like it”

Heather C.
8/24/21

I'm getting compliments on my complexion! I didn't like wearing make-up until I discovered this! It sits on your skin under your foundation and lasts all day! It's light and smooths out the skin. When I walk through the door in the evening, my make-up looks like it did when I left in the morning. I love it!

Top Critical Review

“Distributors”

Kelly M.
7/22/23

Love the products. Been a distributor 6 years in January. Paid my yearly fee then. Broke my back in April and was busy with thar. I went inactive and had 30 days to reactivate. I missed that. They want me to pay $85.00 to sign up again. Not good to their Distributors unless you spend a certain amount each month.

Reviews (81)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (8) product (49) company (31) skin care (5) stock issue (5) 50% discount (4) climate control (3)
Thumbnail of user stacim42
1 review
4 helpful votes
March 18th, 2021

Ashley Gardner rose to fame because of her quads. She is a top producer and stunningly beautiful. I am a plain Jane average person. I watch her Instagram posts about beauty and she recently posted about not understanding why people are against the online sales tactics of SeneGence. She boasts how she helps you find what's best for you. I reached out because I have a disability and putting on 2 lipsticks and 3 different mascaras is just not possible. I told her I couldn't relate and could she direct me to someone who might be starting out as I was intrigued by the products but it was overwhelming. I got a very snarky reply and was told she's a master esthetician like I was beneath her So it's a popularity contest. It's not about helping average people who tell you they know nothing. They just want your money and when you say you want to start with something simple you are a waste of space. So sad. Think about it you can't review these "sales" people. You can barely review their products

Service
Thumbnail of user ah476
1 review
10 helpful votes
July 23rd, 2020

Lipstick burns my lips and ShadowSense stings my eyelids. I was told the lipstick is natural, blah blah blah... I looked up what ingredients were in it toxic, carcinogenic, antifreeze like chemicals... so disappointed. I was told the burning was normal... no make up product should burn your skin, bad! I wish they had told me about the normal burning before I spent so much money on it!

Thumbnail of user schumen
1 review
29 helpful votes
June 29th, 2017

I joined Senegence for the LIPSENSE which I will say is great for bridal! That is what I carry in my case. Being that I am a distributor I am on these secret groups and I have got to tell you... Consistantly my feed fills with people braking out from the skincare product asking what they should do. I really cannot stand behind a line like this and I'm not to impressed with anything other then the Lipsense.

Thumbnail of user michelev17
1 review
20 helpful votes
April 21st, 2017

A friend of mine is a distributor for SeneGence. I purchased a couple of lip colors/glosses and fell in love with the product. So, I wanted to buy more and my friend suggested I become a distributor so that I can purchase the product at a discount. I'm learning now that while yes, you can buy the product at a discount you will not ever find anything in stock because most distributors will hoard, I mean buy so much product that nobody else is able to later. Then they trade amongst themselves. This is the most ridiculous business plan I've ever seen or heard of. I work and go to school full-time. I don't have time to sit at a computer to wait until they release new colors or add inventory. I don't have the luxury of that kind of time. BEWARE! I do not RECOMMEND this MLM even if you're looking to just buy at a discount.

Thumbnail of user kristab16
1 review
30 helpful votes
May 22nd, 2017

I had written a nice review a month ago. I joined in April, and now have more experience with what the company is actually about. I do still love the products, so it's a shame that the company is doing nothing to help new distributors succeed.

After doing "the math" of continuously purchasing 300pv I realized that in 6 months, after working hard and having great sales, I'd only have made about $50 a week for all my efforts. If anyone is interested in seeing a copy of this you can message me and I'll show you. But it's pretty basic math.

I also had a very negative experience with customer service, when I emailed asking for an updated Beauty Book since what came in my $63 "kit" was out dated. They told me to buy a book or cross out with a sharpie the old colors in the book. REALLY?! I am seeing "going out of business" sales all over the place, because Distributors hoarded colors during the OOS situation, and are now in a panic, and in debt. Customers now know they can get a color for as low as $11 anywhere, so why would they pay $25 for one? The only way to make any real money, is to convince a new distributor to sign up under you and then PUSH them to continue to order 300pv or more a month. SeneGence basically forces you to do this with the way they have their discount set up. If you buy less, you only get 20% or 30% and your "profit" from selling it is eaten up by their crazy shipping and handling charges.

They took away all the incentives for signing up, or signing anyone else up. The top girls make 40K a month because of the distributor sign-up boom, but as fast as it went up, I see this going downhill, just like LLR did.

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