• SendGrid

SendGrid

Overview

SendGrid has a rating of 1.58 stars from 81 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SendGrid most frequently mention credit card, and customer service problems. SendGrid ranks 99th among Email Marketing sites.

  • Service
    14
  • Value
    13
  • Shipping
    5
  • Returns
    6
  • Quality
    10

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
7
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What reviewers want you to know

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Critical highlights

  • May I speak to someone else Clayton Porter: Unfortunately there is no one else available at this time.
How would you rate SendGrid?
Top Positive Review

“A good email service for 2 years, willing to help customer”

Bằng P.
6/4/21

I use 1000-2000 mails / month, I registered package with 40k mails. Someone put 400k spam emails to the system. Maybe the API keys is lost somehow. The Sendgrid helped to check the case and notified me to secure the account (I did not check it for 2 year). When I complaint about the monthly payment, Sendgrid checked the case and refund to customer. I'm appreciate about this.

Top Critical Review

“Unbelievable incompetent support and systems are brokan in multiple places”

Martin T.
8/23/23

I cannot believe that a company this size can be so incompetent. I worked through transferring my contacts ( 40,000+) from a competitor. I had several emails back and forth with them because of technical issues with adding people to the unsubscribe list. We spent a long time setting it up and then I sent the campaign. They stopped it after sending 9,000 emails saying there is "unusual activity in your account". There was no unusual activity - they are all legit. I contacted them via support ticket. They open my support ticket each time I sent it ( I can track their emails) - but they don't reply. I cannot contact them via chat online because it's broken and I cannot even create another ticket because "something went wrong". Unbelievable frustrating and incompetent. What sort of system is this? I believe I will be changing again shortly.

Reviews (81)

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Reviews that mention popular keywords

clayton porter (1)
Thumbnail of user danielu10
Daniel U.
2 reviews
0 helpful votes
November 24th, 2015

With SendGrid its easy to find bounced and dropped emails, and reasons for them to quickly resolve issues. I manage user support for a web application. SendGrid helps me troubleshoot issues - did the users password reset email get sent and is stuck in a spam filter? Is their ISP blocking our domain? I also have a hand in marketing, and knowing which trigger emails get opened by users help us improve our customer engagement.

Thumbnail of user scottr80
Scott R.
5 reviews
2 helpful votes
May 19th, 2016

Sendgrid is constantly collecting feedback from its users and improving their core products. I like how flexible their payment tiers are and how versatile their products are. Their customer support is top-notch as well and have a great developer support team. We needed transactional email, so the ability to send Sendgrid webhooks and have emails fired off for various events or triggers. We also use their inbound parsing functionality and email design templates. All of which have been incredibly useful to our core product experience. I say give them a try!

Thumbnail of user williamu6
William U.
6 reviews
0 helpful votes
October 26th, 2016

We use Send grid as a provider for our external clients communication emails. Before implementing Send Grid we faced a lot of issues like spam mails and mail deliverable issue. We went through so many solutions to fix this issue, but not fully did we succeed. They we heard about Send Grid and we tried out. It is a horrible task to maintain your own mail server in today's scenario where mail providers easily mark large volume email senders as spam. So Send Grid is a good solution for all these solutions.

Thumbnail of user beng76
Ben G.
2 reviews
0 helpful votes
December 4th, 2015

SendGrid is the best overall goto service for sending transactional email. It's got every feature you could possibly want. If you don't have niche requirements or need extra tech support SendGrid is your best bet. For dependable transactional email, it's one of the easiest to setup and also one of the most well documented.

Thumbnail of user jasonu10
Jason U.
9 reviews
0 helpful votes
April 26th, 2016

Sendgrid can send out large amounts of the email within short amount of time and the support is very helpful. Our business has grown because our deliver rate has increased over time with sendgrid's tool. So, I will recommend to other companies.

Thumbnail of user karll25
25 reviews
47 helpful votes
September 22nd, 2015

Much easier than Return Path. But not as good as others for marketing emails.

Thumbnail of user oscarn8
11 reviews
10 helpful votes
October 13th, 2015

The new interface is quite good.

19 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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Company Representative

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Shawn W.
Typically does not respond to reviews

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